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Volaris Airlines Customer FAQ

Top Answers & How-to Guides

What is Volaris Airlines's Phone Number?

The question we are asked most often is about how to talk to Volaris Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Volaris Airlines customer service, get an answer now.

Recent Volaris Airlines Customer Questions

I spelled my name wrong how do I change it

To change the spelling of your name on your Volaris reservation, you need to contact Volaris customer service. There is a link to the most up-to-date contact information right here on this page for your convenience.
Asked May 25, 2025 8:55 PM

How to file a complaint against Volaris

To file a complaint against Volaris, you can submit your concerns through their official complaints process listed on their website. This may involve filling out a form or providing details regarding your issue. Ensure you include all pertinent information, such as flight numbers, dates, and any supporting documentation.
Asked Dec 5, 2024 8:34 AM

Can I carry a Nutrí Bullet inside a checked bag?

Yes, you are permitted to carry a NutriBullet in your checked bag on Volaris Airlines. However, you are advised to package it carefully to prevent damage as baggage handlers may not be delicate with luggage. Additionally, airport security does have the right to inspect your bag and items if they see fit. Please also keep in mind the weight and size limits for checked baggage as you may incur additional fees if your luggage is over the limits.
Asked Jun 16, 2024 10:29 PM

Hi, I am wanting to know how much an additional checked bag costs on Volaris

The price for additional checked bags on Volaris Airlines may vary based on factors such as flight route, time of booking, and the size and weight of the bag. It's typically cheaper to purchase additional baggage allowance at the time of booking or prior to arriving at the airport. We highly recommend checking the latest baggage fees on the Volaris website or getting in touch with the airline directly for the most up-to-date and detailed information.
Asked May 16, 2024 2:52 PM

Do they offer help with a senior citizen loading and unloading a plane

Absolutely, Volaris Airlines takes care of all its passengers, including senior citizens. They provide assistance services that include wheelchair assistance from the terminal entrance to your seat on the aircraft, and the reverse when you land. This service ensures the comfort of senior citizens during loading and unloading. For optimal assistance, inform the airline about the required assistance when booking the flight or no less than 48 hours before the scheduled departure. This will ensure adequate and prompt arrangements are made.
Asked May 9, 2024 10:53 PM

Help me with my Volaris Airlines customer service issue

Reservation and Cancellation

How Do I Cancel My Reservation with Volaris Airlines?

This article discusses cancelling a flight that you booked with Volaris Airlines and getting a refund. Volaris' cancellation...

Can I make changes to my flight booking with Volaris Airlines?

Volaris Airlines allows customers to change their flight bookings, including dates and routes, though fees may apply. To do so,...

Can I request a refund for my Volaris Airlines flight?

Volaris Airlines has set refund policies that depend on the ticket type. Refunds are allowed for refundable fares if requested...

Baggage and Extra Services

What is Volaris Airlines' baggage policy?

Volaris Airlines has a clear baggage policy allowing one carry-on bag weighing up to ten kilograms and specific dimensions....

Can I add extra services like seat selection or additional baggage to my reservation?

Volaris Airlines allows passengers to add extra services such as seat selection and additional baggage to their reservations....

Payments and Insurance

What are the accepted forms of payment for Volaris Airlines?

Volaris Airlines accepts a variety of payment forms including major credit cards like Visa and MasterCard, debit cards, and...

Can I purchase travel insurance for my Volaris Airlines flight?

Volaris Airlines does not offer travel insurance directly, but travelers have the option to acquire it from third-party...

Traveling with Special Needs

What is Volaris Airlines' policy for traveling with pets?

Volaris Airlines has defined guidelines for pet travel, permitting dogs and cats in the cabin if they meet weight and carrier...

What is Volaris Airlines' policy for unaccompanied minors?

Volaris Airlines has clear guidelines for unaccompanied minors, making their travel secure and comfortable. Children aged five...

Does Volaris Airlines provide any special assistance for passengers with disabilities?

Volaris Airlines is dedicated to assisting passengers with disabilities by providing services like wheelchair help, priority...

Frequent Flyer and Amenities

Does Volaris Airlines offer a frequent flyer program?

Volaris Airlines does not have a conventional frequent flyer program but features the "Volaris Frequent Flyer" program, where...

What are Volaris Airlines' in-flight amenities?

Volaris Airlines offers various in-flight amenities to improve passenger experience, including comfortable seating with...

What documents do I need to bring for international travel with Volaris Airlines?

When flying internationally with Volaris Airlines, travelers need a valid passport, which should have at least six months of...
We look to the Volaris Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Volaris Airlines issues reported to GetHuman

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