Volaris Airlines Customer FAQ

This article discusses cancelling a flight that you booked with Volaris Airlines and getting a refund. Volaris' cancellation and refund...

Yes, it is possible to make changes to a flight booking with Volaris Airlines, but there are certain policies and procedures that customers To make a change, passengers can visit the Volaris website and navigate to the "My Trips" section, where they can enter their booking reference and last name to access their reservation. From there, they can follow the instructions to make the desired adjustments. It is important to note that changing a flight may incur additional charges, depending on the fare type and the timing of the changes. Passengers should also be mindful that changes made close to the departure date might be more restrictive or costly. If you are considering making changes, you might find specific information regarding fees, policies, and the process on the Volaris website. This can help ensure you are informed of any potential costs or requirements associated with altering your flight booking....

Volaris Airlines has specific policies regarding refunds, which can vary depending on the type of ticket purchased. Generally, if a To begin the refund process, passengers should gather all relevant information, including booking confirmation numbers and personal identification details. Once this information is ready, the appropriate steps can be followed based on the terms of the ticket purchased. Volaris Airlines often provides guidelines for requesting refunds directly on their official website, where travelers can find detailed instructions tailored to their specific circumstances. For the most accurate and up-to-date information, including any potential fees associated with the refund process, it is advisable to consult the relevant section of volaris.com. This can provide clarity on whether a refund is an option based on individual ticket details....

Volaris Airlines has a specific baggage policy that allows travelers to bring various types of luggage on their flights. For carry-on In addition to the carry-on, passengers may transport a personal item such as a backpack or handbag, which should not exceed 35 cm x 30 cm x 15 cm. For checked baggage, Volaris offers different options based on the passenger's fare type and can be added during the booking process. Typically, checked bags must not exceed 23 kilograms, and specific size limits apply as well. Additional fees may apply for excess weight or oversized luggage. For more detailed information regarding fees, special items, or specific flight rules, it is a good idea to visit the official Volaris Airlines website. There, travelers will find up-to-date information that can assist them in preparing for their journey....

Yes, it is possible to add extra services such as seat selection or additional baggage to a reservation with Volaris Airlines. Passengers For seat selection, travelers usually have the option to choose their preferred seats during the booking process or by accessing their reservation afterward. This feature ensures that you can sit in a location that is most comfortable for you during your flight. In addition, for baggage, if a passenger anticipates needing more than the allowed baggage or wishes to check in an additional bag, they can usually add extra baggage during the booking process or later through their account. It is common for airlines to offer different pricing for additional baggage, so it is advisable to review the current fees on the Volaris website to ensure you are informed. To review the specifics regarding additional services available, including any fees associated with them, passengers are encouraged to visit the Volaris website directly, where detailed information is provided regarding services and policies....

Volaris Airlines accepts a variety of payment methods to accommodate its travelers. Customers can use major credit and debit cards, For flights booked through the Volaris website or mobile app, customers can also use other payment options, such as gift cards and vouchers issued by Volaris. It is essential for travelers to ensure their payment methods are accepted during the booking process to avoid any inconvenience. Furthermore, different countries may have specific payment method offerings, so it is advisable for customers to check the payment options available in their region. If travelers are seeking more detailed information, they may find help by looking at the current web page for Volaris, as it contains relevant and up-to-date information regarding payment options and methods accepted for booking flights....

Volaris Airlines does not sell travel insurance directly. However, travelers can opt for travel insurance through third-party providers. In addition, it is a good practice to compare different insurance plans to find one that offers the best value and coverage for your specific situation. Many travel insurance providers allow you to purchase a policy online, making it a convenient option for travelers. For specific details about any partnerships or recommendations about travel insurance, travelers are encouraged to check the Volaris Airlines website or the terms provided during the booking process. This will provide the most current and relevant information regarding travel insurance offerings that may be available through partner companies....

Volaris Airlines has specific policies regarding the transportation of pets, designed to ensure the safety and comfort of both the To travel with a pet in the cabin, passengers are encouraged to make a reservation in advance, as there may be a limit on the number of pets allowed in the cabin on each flight. There is also a fee associated with bringing a pet, which varies depending on the route and other factors. It is important to note that certain breeds may have restrictions, and pets are not permitted in the cabin on international flights to certain destinations. For international travel, pets often need to follow health and vaccination protocols, which may vary by country. Therefore, travelers should refer to the current web page for specific details regarding pet travel and any associated fees to ensure compliance with all policies and requirements....

Volaris Airlines has specific policies in place for unaccompanied minors to ensure their safety and comfort during travel. For children When booking a flight for an unaccompanied minor, it is essential to notify Volaris at the time of the reservation. Only direct flights are permitted for unaccompanied minors, and it is crucial to complete the necessary documentation prior to the departure. The service includes special boarding procedures that allow the child to board the aircraft before the other passengers and ensures that they are attended to during the flight. Parents or guardians must also provide all necessary information regarding a designated adult who will be picking up the child at the destination. This is to ensure that the child is handed over safely. It is important for parents to arrive at the airport early, as there will be additional steps to complete before check-in. For the latest details and specific requirements regarding the unaccompanied minor policy, it is advisable to check Volaris’ official website, as these policies can change and may have additional implications regarding safety and security measures....

Volaris Airlines is committed to ensuring that passengers with disabilities have a comfortable and accessible travel experience. They If a passenger requires assistance beyond mobility aids, such as special seating accommodations or guidance through the airport, it is advisable to specify these needs when making the reservation. The airline aims to provide a smooth travel process and strives to support passengers with disabilities at all stages of their journey, from check-in to boarding and throughout the flight. It is also beneficial for passengers to consult the current Volaris web page, where they can find detailed information about the special assistance services available and any potential forms or procedures that need to be completed prior to the flight. By reviewing the website, passengers can stay informed about the latest policies and procedures related to special assistance. Overall, Volaris is dedicated to offering a welcoming travel environment for all passengers, including those with disabilities....

Volaris Airlines does not have a traditional frequent flyer program like some other airlines. Instead, they operate a unique loyalty Additionally, Volaris encourages travelers to consider their "Volaris Plus" service, which offers various benefits such as additional baggage allowance and priority boarding. It is advisable for travelers to visit the official Volaris website for the most up-to-date information on their loyalty offerings and to learn more about how to maximize the benefits of their travel experiences....

Volaris Airlines provides a range of in-flight amenities designed to enhance the travel experience for its passengers. While Volaris In terms of entertainment, passengers can access an array of digital content and in-flight services through the airline's application, which can be used on personal devices. It includes options such as movies, television shows, and music, allowing travelers to enjoy their favorite forms of entertainment during the flight. Volaris also offers a selection of snacks and beverages for purchase. Although meals are not typically included in the basic ticket price, passengers have the opportunity to choose from various options available for sale on board, ensuring they have something to enjoy throughout the journey. Additionally, Wi-Fi service may be available on select flights, allowing passengers to stay connected during their travels. It is advisable for travelers to check the airline's website for specific information regarding in-flight amenities, as offerings may vary based on the flight route and aircraft type....

When traveling internationally with Volaris Airlines, passengers should be prepared with several essential documents to ensure a smooth In addition to the passport, travelers may need to present a visa, depending on the destination country and the traveler's nationality. It is advisable for passengers to check the specific visa requirements for their intended destination prior to booking their flight or traveling, as these can vary significantly from one country to another. Moreover, travelers should confirm if there are any health-related requirements, such as vaccination certificates or negative COVID-19 test results. Some countries may have specific entry protocols, so it is important to stay informed. Lastly, passengers may also benefit from keeping a copy of their flight itinerary and accommodation details, although these are typically not mandatory. For the most current information and guidelines, individuals should check Volaris Airlines' official website, which may offer up-to-date details on travel requirements....