Hello*I have been charged twice for a device I have never had. *I have had £**.** deduc...

GetHuman7813151's problème de service client avec Vodafone (UK) de septembre 2022

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The issue in GetHuman7813151's own words
Hello*I have been charged twice for a device I have never had. *I have had £**.** deducted from my bank account on each of the dates ******** and ******** for number: ***********. This shows as Vodafone Limited Device ********** on my bank statements.*I spoke to * different people at Vodafone in August. Person * assured me that the August deduction would show as a credit on my next bill (for number *********** which is the only contract I’ve had since switching to Vodafone in ****) This has not happened. Person * assured me that the device (The first number shown above) would be removed from my account. This has not happened either. *I am now owed £** by Vodafone and the device I’ve never owned still needs to be removed from my account.*I would like both of these issues remedied as soon as possible.*Thank you*Stella Hughes

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Vodafone (UK)

Problème de service client
Reported by GetHuman7813151
sept. 16, 2022 - il y a 2 mois
Not resolved
Vu par 5 clients jusqu'à présent
Problème similaire à 12 autres
0 clients suivant ce

Timeline

GetHuman7813151 a commencé à travailler sur ce problème
sept. 16 2:05pm