Someone hacked my family plan SIM

GetHuman-emilyhai's customer service issue with Virgin Mobile from July 2019

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The issue in GetHuman-emilyhai's own words
The problem: Someone hacked my family plan SIM
GetHuman-emilyhai did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman-emilyhai
Jul 17th, 2019 - a mon ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 5705 others
0 customers following this
Timeline
GetHuman-emilyhai started working on this issue
Jul 17th 12:01am