Hello, several years ago I set an autopayment to my mother's (Tatiana saunina) number e...

GetHuman-alexeys's customer service issue with Virgin Mobile from July 2019

Help with my Virgin Mobile issue
First: share to improve GetHuman-alexeys's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alexeys may need:
Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman-alexeys's own words
Hello, several years ago I set an autopayment to my mother's (Tatiana saunina) number ending **** viaVirgin mobile account. Now she has a new phone with new number and operator but I still paid for her Virgin number and keep receiving payment confirmations. The last one was March **, ****. I don't reember her old number and a PIN to remove my card from autopayment. Please advice.
GetHuman-alexeys did not yet indicate what Virgin Mobile should do to make this right.
I have an issue with Virgin Mobile too
How GetHuman-alexeys fixed the problem
We are waiting for GetHuman-alexeys to fix the problem and share the solution with the rest of us customers.
Please help with my Virgin Mobile issue
Do you have a customer issue as well?
We can help you get Virgin Mobile's attention and get better help faster. Tap below to get started.
Having Virgin Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
Pour de meilleurs résultats, écrivez au moins 100 caractères
Cette adresse e-mail n'est pas valide

Virgin Mobile

Customer service issue
Reported by GetHuman-alexeys
Jul 16th, 2019 - a mon ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 5703 others
0 customers following this
Timeline
GetHuman-alexeys started working on this issue
Jul 16th 11:26pm
GetHuman-alexeys indicated the issue is not fixed yet.
Jul 17th 4:17am