I am trying to swap my old phone for the new one, but the online activation does not wo...

GetHuman3120584's customer service issue with Virgin Mobile from June 2019

Help with my Virgin Mobile issue
The issue in GetHuman3120584's own words
I am trying to swap my old phone for the new one, but the online activation does not work. And i cant seem to reach a person for help.
GetHuman3120584 did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman3120584
Jun 20th, 2019 - a mon ago
I have an issue with Virgin Mobile too
Fixed
Seen by 2 customers so far
Similar issue to 5406 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman3120584 started working on this issue
Jun 20th 6:44pm
GetHuman3120584 confirmed the issue is fixed. Hooray!
Jun 21st 4:19am