i cancelled virgin mobile as my carrier. i need them to unlock the phone. i am unable...

GetHuman-kwkerrya's customer service issue with Virgin Mobile from April 2019

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GetHuman Phone call #1 (4 mons ago)
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The issue in GetHuman-kwkerrya's own words
i cancelled virgin mobile as my carrier. i need them to unlock the phone. i am unable to reach virgin mobile to do this. i keep getting message to pay for roaming charges.
GetHuman-kwkerrya did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman-kwkerrya
Apr 9th, 2019 - 4 mons ago
I have an issue with Virgin Mobile too
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Seen by 6 customers so far
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Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman-kwkerrya started working on this issue
Apr 9th 3:17pm
GetHuman-kwkerrya confirmed the issue is fixed. Hooray!
Apr 10th 9:43pm