I recently moved. I received a box to send back a tv top box that was previously in my...

GetHuman1710425's customer service issue with Verizon from December 2018

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The issue in GetHuman1710425's own words
I recently moved. I received a box to send back a tv top box that was previously in my new apartment. I kept the box I had in my previous apartment. I received an updated router and still have the old one. I didn’t receive a box yet to return the old router. Could you please send me the box so I can send the old router back to you.
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Verizon

Customer service issue
Reported by GetHuman1710425
Dec 7th, 2018 - 3d ago
I have an issue with Verizon too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman1710425 started working on this issue
Dec 7th 3:55pm