VSP Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about VSP customer service, archive #1. It includes a selection of 3 issue(s) reported December 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I will be changing my insurance provider effective January 1, [redacted]. Currently, I have VSP coverage through Medical Mutual. As of next year, I will have Blue Cross Blue Shield as my insurance provider, which will also cover my vision care through VSP. I am wondering if my VSP account will be automatically transferred from Medical Mutual to BCBS or if I need to cancel my current VSP coverage to avoid being charged twice. If cancellation is necessary, could you please provide guidance on how to proceed with canceling my current VSP account without any issues?
Reported by GetHuman5540642 on Khamis, 10 Disember 2020 pukul 15.35
I recently had an eye exam where I received a prescription for two pairs of glasses. I inquired about having them made into trifocals instead of two separate pairs, and they confirmed it could be done. When I tried to pick up my glasses from an in-network provider, they mentioned a co-pay of $90, even though my insurance indicates that with BSP, the co-pay for lenses should be $20. They explained the difference was due to them being progressive lenses. Could you please confirm if this information is accurate, or if I overpaid for the lenses?
Reported by GetHuman-vdurning on Isnin, 13 Disember 2021 pukul 20.36
I attempted to reach customer service but the automated system required my phone number before connecting me to a representative. Despite entering it three times, the system did not recognize it, resulting in disconnection. I need to confirm if my children, S.B.H. (8 years old) and J.H.H. IV (5 years old), are included in my VSP policy. If not, I would like to know the premiums for adding them. I was directed to contact VSP through the provided customer service line for this inquiry. Unfortunately, I have been unable to speak with a customer support representative through the automated system. I can be contacted at [redacted] or via my work email at [redacted] As it is currently the open season, I wish to make this adjustment within the specified timeframe.
Reported by GetHuman7958934 on Khamis, 17 November 2022 pukul 22.32

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