I made a booking on **** HA-WBBW*Y, Property ********, owner * manager Robert Reinhart...
GetHuman4994980's problème de service client avec VRBO de juin 2020
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The issue in GetHuman4994980's own words
I made a booking on **** HA-WBBW*Y, Property ********, owner * manager Robert Reinhart. After the owner accepted the contract he called me and explained that he could honor the contract because the amount was too low. However, the amount was published on his calendar. He said it was too low and needed to make more money. He didn't want to cancel it because it would look bad in the eyes of VRBO if he did it. So he asked me to cancel and he would work out a deal outside of VRBO. I felt sorry for him since he went on and on about needing more money for the rental. I than canceled the contract as he wanted. Since then he won't return several voice messages I left or answer my emails. I feel he just scammed me into canceling so he could raise the rates and get more money. I've used VRBO several times years ago when renting in Highlands, NC. I feel that VRBO needed to be made aware of this issue so other renters don't have the same issues with this guy. I'm now waiting for my refund on this contract. Plus somehow I ended up paying the full contract price during the booking process. I'm sure that was my mistake by clicking something I shouldn't have done.*Thank you,*Chuck Reed
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