United Airlines Customer Service Issues

Archive 28

The following are issues that customers reported to GetHuman about United Airlines customer service, archive #28. It includes a selection of 20 issue(s) reported June 3, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I made a booking for three economy flights on February 22, [redacted], from COS to GEG with the layovers in Denver originally lasting 4 hours and 9 minutes (outbound) and 3 hours and 58 minutes (return). However, the return flights were changed to have much longer layover times of 8 hours and 30 minutes (outbound) and 7 hours and 47 minutes (return). This change is causing great inconvenience as we were not planning to check luggage. As two of us are senior citizens aged 77 and 80, it would be extremely helpful if each of us could have one checked bag without any additional charges. Thank you for your assistance. - S.S.
Reported by GetHuman4906717 on mercredi 3 juin 2020 15:31
I had scheduled a flight from Denver, CO to Austin, TX on Sun, June 28th at 8:41pm. Recently, I was informed by Hopper that the flight was rescheduled to 12pm on the same day. My friend, with whom I booked the tickets for an event, is also affected by this change. We both want to be on the original later flight without incurring a $[redacted] fee. My confirmation number is IWV2DF, and my friend, Alyssa Sinclair, has the confirmation number JK0JS9.
Reported by GetHuman4912481 on jeudi 4 juin 2020 18:31
My flight was canceled due to the coronavirus. I bought a ticket for my son, who has a mental disability, to join me for his brother's wedding that got postponed because of the virus. As a result, we sold our house in Virginia and relocated to Washington, where Caleb will now live with us. He needs assistance, so he can't fly alone, making a ticket credit in his name useless. I paid for the ticket and would like a refund since Caleb won't be going back to Virginia. I bought the ticket in good faith, and the cancellation was beyond my control due to the coronavirus situation. Your understanding is appreciated.
Reported by GetHuman-rockbrec on mardi 16 juin 2020 22:07
I require assistance! I made a reservation for a flight from PDX to Cleveland via Denver on April 10, [redacted], with a scheduled departure for June 5 and return on June 29. The confirmation number is DBEGZ3. The flight route was changed to PDX to DEN to Chicago, continuing to Washington DC and then to Cleveland. As I was concerned about making all the connections with health problems arising, I reached out on May 6, [redacted], to request a refund. I had a pleasant conversation with Donna, who assured me of a credit to my credit card account soon. However, as of June 18, [redacted], I have not yet received the refund. Could you please investigate this matter and ensure the return of my money? I appreciate your service. Dorothy Y. M. PS: I have found every customer service agent I interacted with to be pleasant, efficient, and knowledgeable. Their commendable service during these challenging times is greatly appreciated.
Reported by GetHuman4970189 on vendredi 19 juin 2020 03:37
United Airlines canceled my flight on March 11, [redacted], from Honolulu to San Francisco, as well as my following flights. The cancellation affected my travel plans, and I am seeking a full refund. The itinerary number is [redacted][redacted] under the name J. W. Jaeger. The flights were UA372, UA5243, and UA300. I have not made any changes directly with the airline and would appreciate assistance in processing my refund. Thank you for addressing this matter promptly.
Reported by GetHuman5040962 on mardi 7 juillet 2020 22:07
Hello, I recently received an email from MyTrip regarding my upcoming flights with United Airlines that have been impacted due to COVID-19. Our flights departing from Iceland on July 11th appear to have been canceled without prior notice from United Airlines. I am seeking a full refund for all tickets booked for the following passengers: - Úlfhildur Ármey Hilmarsdóttir - Irja Gröndal - Lúðvík Kemp Ellingsen - Hróbjartur Pálmar Hilmarsson I appreciate your prompt attention to this matter. Best regards, Úlfhildur Ármey Hilmarsdottir
Reported by GetHuman-ullaarm on jeudi 9 juillet 2020 15:11
Dear Customer Service Team, I made a reservation through your company for a flight that was unfortunately cancelled. I used Gotogate for the payment, and they require confirmation of the cancellation to process the refund. It's concerning that I wasn't notified about the cancellation beforehand. Can you please guide me on the necessary steps to receive my refund? Thank you for your assistance. Best regards, A.K. FLIGHT: UA [redacted] - UNITED AIRLINES DEPARTURE: PRAGUE, CZ (RUZYNE) 05 AUG 10:10 ARRIVAL: NEWARK, NJ (NEWARK LIBERTY INTL), TERMINAL B 05 AUG 13:15 BOOKING REF: UA/I5J7JF CONFIRMED RESERVATION, ECONOMY (L) DURATION: 09:05
Reported by GetHuman-alenakop on dimanche 12 juillet 2020 17:41
I am seeking assistance for my father-in-law, a Chinese National who visited California for Christmas [redacted] but faced multiple flight cancellations due to Covid-19. His return flight has been rebooked many times, with the latest one scheduled for August 30th after several changes. He is elderly, doesn't speak English, and needs medical care in China due to a past stroke, as well as to see his family. We are desperate for help to ensure he can return home promptly.
Reported by GetHuman5092528 on jeudi 23 juillet 2020 01:01
Subject: Business Class Upgrade Overcharge I am writing regarding an overcharge issue with an upgrade from Economy Premium to Business Class on our flight from Frankfurt, Germany to Washington DC on 07/23/20. On our return trip from Stuttgart (STR) to Orlando (MCO), my husband and I upgraded at the United Service desk in the Frankfurt airport's security area. The upgrade for my husband cost $[redacted], yet I was charged $3,[redacted], which is the price of a full round-trip Business Class ticket. As we both had fully paid round-trip tickets, I should have been charged the same amount as my husband, $[redacted]. Here are our ticket details: - Carol M. Cook: KNJ94C (before Covid change), JZXOER (after Covid change) - Rainer Merkt: JT6DS4 We kindly request a prompt resolution to this overcharge matter. Thank you, Carol M. Cook & Rainer Merkt
Reported by GetHuman-thecookh on mercredi 29 juillet 2020 15:17
We flew from Denver to California on August 6, returning on August 21. At check-in, we were mistakenly asked to pay for baggage that was actually carry-on and did not require payment. Thanks to a helpful staff member, we were able to get a refund for the $70 my mom paid for the bags. He mentioned the refund should reflect in 2-3 days, but if not, to contact United.com Feedback. I used a credit card for the payment. For updates, you can reach me at jon*****@gmail.com. I have additional proof of our flight and payments if needed. Please keep me informed. Thank you.
Reported by GetHuman5144437 on samedi 8 août 2020 17:14
Hello, I wanted to discuss the recent ban on face masks with valves by some airlines. The valve masks my family uses and many others on the market have multiple layers of filtration. Our masks include a 2.5 micron carbon filter between the valve and the wearer, along with layers of fine fabric on either side of the filter. This configuration ensures that air passing through the valve goes through thorough filtration before being exhaled, offering enhanced protection for both the wearer and those around them. It appears that there might be a misconception regarding the effectiveness of valve masks, as they are designed to provide superior filtration compared to other types of masks. I encourage further investigation into this matter to better understand the level of protection these masks can offer. It seems that a blanket ban on all valve masks may not be warranted given their advanced filtration capabilities. Best regards
Reported by GetHuman-auguripa on lundi 10 août 2020 12:31
I flew from Denver to Minot, ND on July 19th and returned on the 22nd with confirmation number MRZE7G. I was mistakenly charged twice, totaling $[redacted].20. The reason for the trip was my aunt's funeral, adding to the financial strain. After contacting your support, I was informed that a refund would take 11 days to process back to my card. It has been longer than the promised timeframe. The refund transaction number is MRXE28. My bank suggests there might be a delay due to your end contesting the refund. On the call, the representative quickly acknowledged the error and confirmed the double charge. I need clarification on the status of my refund for the duplicate payment promptly.
Reported by GetHuman5173465 on mardi 18 août 2020 00:22
In June, I traveled due to the passing of my father and abided by the mask requirement, although it causes me anxiety and panic attacks due to past health trauma involving a gas mask as a child. The experience of being hospitalized multiple times and forcibly having a gas mask put on as a child was traumatic. This childhood trauma has resurfaced with the current mask requirements, and I am worried about my upcoming flight to NJ. During my last flight, I struggled with wearing the mask properly and faced discomfort due to a nearby passenger’s complaint. Despite being a nutritionist with good health, I cannot take medication for the flight. I need to travel to handle matters related to my father's passing and seek advice on how to manage the mask requirement for my upcoming journey.
Reported by GetHuman5177132 on mardi 18 août 2020 23:46
My flight with confirmation number F0CJG5 was canceled, and United provided a flight certificate for future use. I rebooked my flights with confirmation numbers B83J7F and BPB5KS, but United canceled them as well. I am seeking a cash refund of $[redacted].80 for the initial flight instead of travel certificates. United is insisting on providing the refund for the second flight with the original payment method, a travel certificate from the first flight. I am requesting that my flight certificates be converted back to the original payment of $[redacted].80.
Reported by GetHuman5247857 on mercredi 9 septembre 2020 22:19
I had a United Flight scheduled originally for Aug 26-Sept 6 with confirmation number: F0CJG5 on 2/18/[redacted]. Due to COVID-19 concerns, we canceled our trip to California with United providing travel vouchers. The tickets were later rescheduled for Sept 23-October 1 with new confirmation numbers: BPB5KS & B83J7F, but United canceled those flights. They are only offering a refund in the form of travel vouchers from the initial cancellation. I am seeking a full refund of $[redacted].80, the amount paid for the original flight.
Reported by GetHuman5247857 on mercredi 9 septembre 2020 22:32
I would like to report an issue with a flight booking made through your company that was cancelled in April [redacted] due to COVID-19. The booking was for a flight from London to Orlando, Florida, arranged by Travel Crew. Despite the cancellation, Travel Crew has only offered a partial refund along with vouchers, claiming they were not fully refunded by United Airlines and are unable to reimburse the full ticket amount. This situation has raised concerns for me, as Travel Crew has a history of poor customer service and I suspect they are not being completely honest, which could reflect poorly on your company. I appreciate your attention to this matter and await your response.
Reported by GetHuman5257411 on samedi 12 septembre 2020 18:51
Hello, my name is Luann. I made a flight booking for my sister and me on 6/10/[redacted] from Madison, WI to Denver, CO. Our original departure was scheduled for Friday, September 18, [redacted], at 10:58 am from Madison, WI, with an arrival time in Denver, CO at 12:29 pm. The return flight was set for September 23, [redacted], departing from Denver, CO at 8:30 pm and arriving back in Madison, WI at 11:35 pm. My confirmation number is [redacted]. Despite printing out the details on 9/16/[redacted], upon attempting to check in at 8 am on the 18th, I was unable to do so. Upon reaching Madison Airport, we were informed that our original flight had already left, causing considerable distress as no notification of this change had been received. We managed to secure new flights for departure at 3 pm, arriving in Denver at 4:33 pm, after assistance from a kind ticket agent. This agent mentioned that the flight had been rescheduled about 3 weeks prior. I believe some form of compensation should be offered for the inconvenience caused by this unexpected change, which resulted in a shortened vacation and adjustments to our car rental plans.
Reported by GetHuman-luann_sc on mercredi 30 septembre 2020 01:30
Regarding the reservation under PNR "PGFQMN" for Parromita Bhattacharya traveling from Mumbai to Phoenix with a layover at Newark on October 8th, [redacted], I have a few questions: 1. Please provide details on the in-flight amenities. Kindly inform us if any amenities typical for a Premium Economy ticket are not available due to the current pandemic. 2. Could you advise on specific packing precautions for the journey? Are there any additional restrictions besides the usual ones? Additionally, it would be appreciated if you can update us on any new regulations issued by the governments of the departure and arrival countries or any specific airline advisories related to the pandemic.
Reported by GetHuman5329007 on samedi 3 octobre 2020 16:12
I had a flight planned for May [redacted] with United Airlines, using record locator NLNK11. Due to the Coronavirus outbreak, my wife, Janet L. Rose, and I decided to postpone our trip. United Airlines allowed us to cancel with full credit, and I recently used mine to book another flight to San Diego, with record locator ANML9R, returning to Kalamazoo. Tragically, my wife passed away in June [redacted]. United Airlines informed me that I could request a refund for her ticket. I am now seeking a refund for Janet L. Rose's ticket, record locator NLNK11. I prefer the refund to be credited to my United Airlines account for future travel. If this is not possible, please provide alternative refund options. Thank you for your assistance and understanding. Contact: Email: [redacted] Phone: [redacted] Address: [redacted] Harmonia Road, Springfield, MI [redacted] Sincerely, Garry P. Melenyk
Reported by GetHuman-gmelenyk on dimanche 4 octobre 2020 21:02
Hello, I am reaching out about an issue with my United itinerary, booked ten days ago. My confirmation code is JHQRZV, under passenger initials C.F. Although United's website states the first checked bag should be free for all legs of the journey, Gol Airlines on the first leg of my outbound trip (cnf-gru) is requesting R$60 ($11) for the checked bag. After multiple conversations with United agents, it seems that I will have to pay for the bag. I have raised this concern with both Gol and various United representatives, but the discrepancy remains unresolved. Despite assurances from United agents, including supervisors, no resolution has been reached. I am hopeful that United will honor the terms of our agreement and cover the cost of the checked bag. Any assistance in resolving this matter would be greatly appreciated. Best regards, C.F.
Reported by GetHuman5382690 on jeudi 22 octobre 2020 23:02

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