Uber EATS Customer Service Issues

Archive 169

The following are issues that customers reported to GetHuman about Uber EATS customer service, archive #169. It includes a selection of 20 issue(s) reported February 25, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Cassie. I received an email with a $30 off promotional code to use on UberEats. However, when I tried to place the order, I had to download both the UberEats app and the Uber app to update my phone number. While adjusting the tip, the app glitched and displayed a server error message. Even after multiple attempts to place the order, update information, and navigate through unnecessary steps, it wouldn't go through, and eventually, it said no courier was available. This has been a recurring issue for me and my fiancé when using Uber services, as orders often get canceled without explanation. I hope to receive assistance promptly to address these ongoing problems, as time is running out on the promotion code. Thank you.
Reported by GetHuman-mommapix on Donnerstag, 25. Februar 2021 00:05
I ordered groceries from ASDA Grantham via Uber Eats on Tuesday this week. The total came to £19.19 but an item worth £6.00, Maltesers truffles, was missing due to being out of stock. The driver informed me, and I later noticed the full amount was charged to my bank account instead of the correct £13.19. I contacted Uber Eats, and their email advised me to reach out within 48 hours, which I did promptly upon noticing the overcharge today. I believe I am owed a refund of £6.00 for the missing item. Trading standards have confirmed my entitlement to a refund for undelivered goods. I look forward to resolving this matter and receiving my refund. Thank you. -LM
Reported by GetHuman5787335 on Freitag, 26. Februar 2021 15:49
I placed an order for a Chick-fil-A meal on Wednesday, February 24th, with an estimated delivery time of 30-40 minutes in Novato, CA. Despite the delivery time stating 4:35PM, by 5PM, I hadn't received any updates via email or text about my order's status. Concerned it was lost, I left work around 5PM. Surprisingly, I received a call around 5:40PM from the delivery person saying they were at my building. The delivery took over 90 to [redacted] minutes, significantly later than expected. During the call, when I explained the situation, the staff member responded rudely, suggesting I should have canceled the order. I expressed my frustration and the staff hung up on me after a brief exchange. The lack of empathy and customer service was disappointing. I am requesting a refund of $27.21. - Jackie D.-F., #[redacted]
Reported by GetHuman-beattiej on Freitag, 26. Februar 2021 18:35
I ordered $70 worth of food from Jack in the Box last night. The total came to $68 after a discount. Unfortunately, when the food arrived, the burgers in the combo were missing meat, the milkshakes had no cherries as requested, and the chicken combo had extra sauce despite asking for none. The delivery took an hour and a half, and everything arrived cold. The mini tacos and egg rolls were soggy. I tried calling the restaurant and reaching out to customer service, but no one answered. As a loyal customer, I am disappointed with this experience and hope for a prompt resolution. It's essential to address these issues promptly; the restaurant must ensure their burgers have meat. My family and I were looking forward to the delivery and were extremely disappointed with the outcome.
Reported by GetHuman-bgalan on Freitag, 26. Februar 2021 19:10
I have sent two messages already. I placed two orders, but I only received the dessert turnovers. I am not sure what happened. Initially, when I placed the first order, part of it was missing, so I had to place a second order to complete it. There was a lot of confusion initially, and now my entire order is missing. This is $40 worth of food that I don't know the whereabouts of. Furthermore, we were supposed to have free delivery as part of a promotion, but we were charged for two delivery fees because we had to place two orders. Since we only received dessert turnovers, I am very upset about being charged $40 for food that wasn't delivered. Something definitely went wrong, and I would appreciate your help in resolving this issue.
Reported by GetHuman5792775 on Sonntag, 28. Februar 2021 15:24
I am frustrated with an issue while trying to place an order on Uber Eats Grocery at Metro. The message "There was a problem. Please try again" keeps appearing without any further details. As a person with disabilities who relies on this service, it's disappointing not to be able to get the groceries I need. The app seems to be glitching, preventing me from completing the order. Despite having enough funds in my account and a reliable iPhone 11 with Rogers internet, the app is not functioning correctly. I hope to resolve this soon to purchase groceries promptly.
Reported by GetHuman-ryanelsh on Sonntag, 28. Februar 2021 22:09
I am frustrated. I recently saw an advertisement on YouTube offering $30 off on the first order with the code 30WELCOME. After creating a new account, adding items to my cart, and trying to apply the coupon, an error occurred. The system kept alternating between stating the coupon was already applied with no actual discount and claiming the servers were full. Despite attempting during off-peak hours, the issue persisted for two hours. Even when trying other codes, the same problem arose. I tried early morning with no success. Upon my last attempt, the system indicated the coupon was applied but still did not provide any discount. Additionally, the 25WELCM code I received via email for signing up was expired when I tried to use it.
Reported by GetHuman-jonhadd on Sonntag, 28. Februar 2021 22:25
Hello, I recently attempted to email UberEats regarding an issue with a promo code that did not work when I tried to use it. Unfortunately, the email address I used is no longer in service, leaving me unsure of how to reach out to them. I placed an order last week using the promo code, which I have attached for reference. However, upon attempting to order again today, I noticed that the two additional promo codes I was supposed to receive were missing from the app. I have attached screenshots of the app's front page and the promo code section during checkout to illustrate the issue. Due to not being able to use the promo code as intended, I would like to request some form of compensation for the inconvenience. Thank you for your attention to this matter.
Reported by GetHuman5794548 on Montag, 1. März 2021 09:25
I am having issues with a company based in California because their phone numbers do not work. I am frustrated because despite adding a $[redacted] Uber Eats gift card to my account, I couldn't place an order as the system didn't process it. I can't find a way to speak to a live person. I need help to either fix the problem or get a refund. If I don't hear from the company, I will contact the Better Business Bureau (BBB).
Reported by GetHuman5797478 on Montag, 1. März 2021 22:17
I'm having trouble with my order delivery. The website is not functioning correctly; it's acting like an app, but I'm using it on my laptop. Consequently, the instructions provided are only for a phone which makes it hard for me to proceed. I can't find any contact information to reach out to Uber. This is my second issue with them - just yesterday, their payment page had a bug, and I couldn't place an order. I'm frustrated with Uber and their difficult website. I'm based in Chelmsford, Essex, UK. My details are F. McEvoy, with phone number [redacted]3 and email [redacted]
Reported by GetHuman-fmcevoy on Montag, 1. März 2021 23:08
Hello there, I encountered an issue while trying to apply a $20 off $25 promo to my ChickFilA order. Despite an error message, I proceeded with the order, assuming it went through successfully. However, upon checking my receipt, I realized I was charged the full amount. I attempted to cancel the order, but the option was no longer available as the restaurant quickly fulfilled it. I feel deceived as I did not receive the promotion I expected. I have attached screenshots of the receipt and the promo for reference. I am seeking a full refund since the promo did not apply, and I was unable to cancel the order promptly. Additional information can be provided if needed.
Reported by GetHuman5798229 on Dienstag, 2. März 2021 02:29
Dear Domino's Customer Care, I am writing to share my recent experience with Order number [redacted] on February 22, [redacted], from Dominos Store# [redacted] in Las Vegas, Nevada. At around 6:57pm, I placed an online order for 2, 2-topping medium pizzas. After noticing no delivery and the online tracker stopped, I called the store at 7:33pm. Chris explained the driver was lost and couldn't reach me. Despite providing my correct phone number, there was no communication. Chris assured redelivery and clear communication but it didn't happen. Calling back at 7:56pm, Joshua mentioned the order wasn't delivered due to no phone answer. I reminded Joshua of Chris's explanation and tried to cancel due to delays. Joshua claimed the order was delivered, offering a free drink as compensation, and refused to escalate the matter when asked to speak to a higher manager. This unfortunate experience for my elderly grandmother, a loyal customer, left us displeased. I request a refund for this disappointing service. Sincerely, Christopher Gervais
Reported by GetHuman5782858 on Dienstag, 2. März 2021 18:42
Dear Domino's Customer Care, I am reaching out about an incident that took place on February 22, [redacted], regarding my Order Number [redacted] at Domino's Store #[redacted] in Las Vegas, Nevada. At 6:57 pm, I placed an online order for two 2-topping medium pizzas. When the online tracker showed no progress, I called the store at 7:33 pm. Chris informed me that the driver was lost and couldn't reach me. I called again at 7:56 pm but was told by Joshua that the order couldn't be delivered due to no phone answer, even though Chris had explained the situation earlier. I requested to cancel the order due to freshness concerns and was offered a free drink coupon. When I asked to speak to a higher manager, Joshua claimed to be the manager and declined my request to escalate the issue. My 88-year-old grandmother, a long-time Domino's customer, received a cold and hard pizza. This has been the worst experience with Domino's for my family, and I believe Joshua's behavior doesn't reflect the company's values. Please process a refund for my order. Thank you, Christopher G. Phone: [redacted]
Reported by GetHuman5782858 on Dienstag, 2. März 2021 18:46
I've encountered issues with my last three Uber orders. Despite entering a £15 promo code on a new account, it failed to apply during checkout. Consequently, I paid £28 instead of the expected discounted price. This situation caused a financial strain as I needed that £15 discount to cover a direct debit payment. Due to the full charge, I incurred a £7 bank fee and a £10 late payment penalty. On another occasion, a free delivery promo code didn't work as promised. Moreover, the recent order, enhanced by a £10 discount, was disappointing. The food's quality was subpar, with the wrap poorly assembled, cold chips, and a messy burger missing a patty. My family frequently utilizes Uber, leading to substantial expenses, even with discounts.
Reported by GetHuman-vikydoc on Mittwoch, 3. März 2021 08:50
Hello, I recently placed an order at ITACHO sushi à volonté in Trois Rivières. Unfortunately, my initial order was canceled due to insufficient funds. When I tried to reorder with a different card, the app charged me $[redacted].28 claiming that the restaurant had already started preparing the order. After contacting the restaurant, I discovered they had not begun my order yet. It seems there was a technical error in the app that led to the second charge on my different card erroneously. I am seeking a refund so I can place my order again. Thank you.
Reported by GetHuman-skyrimlo on Donnerstag, 4. März 2021 00:39
Hello UBER Eats, I am reaching out to report an unauthorized payment transaction that has been attempted on my bank and PayPal accounts for several weeks, resulting in my accounts being blocked. I am requesting your immediate assistance with this matter. The order in question was placed on February 14th at 23:33 under the account name Adriana Marino (my wife) from Naples, with the phone number +39 [redacted]. This order was supposed to be paid for in cash upon delivery. Unfortunately, the delivery never took place due to issues with the delivery partners that night, as per Uber's messages. As a result, we were left without the food we ordered, while I continue to be charged for it, causing multiple issues with my bank and PayPal accounts, which I have linked to my Uber account for payments. I kindly request that you cancel the transaction associated with the PayPal ID 5J767771DL814961X and provide a full refund to enable me to use my accounts and Uber services without any further complications. I appreciate your prompt attention to this matter. Thank you for your cooperation. Best regards, Raffaele Rega
Reported by GetHuman-rafrega on Donnerstag, 4. März 2021 08:58
I am frustrated with my recent order experience. My order was incorrect, with the wrong flavoring and small food servings given the price paid. Both items were wrong, prompting me to complain again after my initial feedback was ignored. The customer service representatives I interacted with only worsened the situation. One did not respond, and the second requested a photo of the items two days after my order, even though I had already provided a photo in my first complaint. When I inquired about the order dates, I received no response. The decline in service quality compared to previous experiences is disappointing. I am considering canceling my Uber Eats Pass and deleting the app due to this poor experience.
Reported by GetHuman5807746 on Donnerstag, 4. März 2021 18:34
Good morning, I am reaching out today because I am not receiving the assistance I require through the app's help system. I keep receiving an automated message stating that the driver was at my house for 40 minutes, which is not accurate. I placed an order with McDonald's around 12:45 PM, and even 20 minutes after receiving a message that my order was on its way, it had not arrived. I contacted the rider, who was on a bicycle, only to find out that he was at a different address and then stated he was 10 minutes away by the petrol station. After a conversation confirming he was not at the correct address, he canceled my order. This resulted in me having to place a new order over an hour later, which arrived promptly. I am requesting a refund for the lost order and delivery. If I do not receive a reply to this email, I will escalate the matter, as I feel unfairly treated. Thank you. Jackie Littlewood
Reported by GetHuman5809705 on Freitag, 5. März 2021 07:55
I made a McDonald’s order, but accidentally chose the wrong size for my drink and fries. When I noticed, I tried to cancel the order immediately. However, even though I canceled within 10 seconds of placing the order, I was still charged $9.86. I believe I should receive a full refund since the order was canceled so quickly and they had not started preparing it yet. It doesn't seem fair to be charged the full amount for an order that was canceled almost instantly. I kindly request a full refund for this order.
Reported by GetHuman-rosierui on Freitag, 5. März 2021 14:18
I placed an order, but the delivery time kept getting pushed back. Despite trying to cancel multiple times, the order remained on track. Attempts to contact the restaurant were unsuccessful, and I assumed it was closed due to the late hour. Unfortunately, the order arrived at 3am, hours after the initial expected delivery time. The driver dropped off a cold, messy order that had to be discarded. I feel the need for a full refund as the inability to cancel the order, prolonged delivery time, and subpar condition of the food were unacceptable.
Reported by GetHuman5813584 on Samstag, 6. März 2021 12:46

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