Late last week or early this week my truck was damaged by being backed into by a lady i...

GetHuman2815534's complaint issue with USAA from April 2019

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The issue in GetHuman2815534's own words
Late last week or early this week my truck was damaged by being backed into by a lady in the Fred Meyers parking lot in Eagle River, Alaska. The Ladies name is Kassi Lee and she gave me the case number for the claim which is *********C and the company name which is USAA. She refused to contact the company as she considered that my truck was the only damaged vehicle and that I should be the one to go through this which kinda made sense. My problem is that I have a hearing disorder that makes most computer generated communications impossible for me to hear. As this fly by night outfit doesn't maintain an Alaskan office, I tried to get some help from my insurance company which ended poorly. I know what I need is to be able to talk to a real person in order to get the forms that I need to file this claim. I am moving to the lower ** within the next year and I am hoping to find a new insurance company that either does not use this computer generated **** and that has a local office and I will never again be caught up volunteering. I have Allstate as my insurance company and my policy is *** *** ***. Thank you.
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USAA

complaint issue
Reported by GetHuman2815534
Apr 26th, 2019 - 7 mos ago
I have an issue with USAA too
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Timeline
GetHuman2815534 started working on this issue
Apr 26th 4:55pm