US Postal Service Customer Service Issues

I am experiencing ongoing issues with misdelivered mail, packages being sent back to the sender, and a lack of resolution from the local post office. Despite multiple visits to the post office, I continue to receive different excuses without anyone taking accountability for the problem. Recently, I received notifications that my address has been changed without my consent, which is unacceptable. I have provided evidence of missing mail to the supervisor along with my contact information, but have not received any follow-up. Attempts to reach customer service only result in recordings, leaving me frustrated with the unresolved situation. It appears that there may be a problem with the mail carriers in my area, possibly due to unfamiliarity with their routes. Urgent assistance from customer service is needed to address these critical issues promptly.

Today, I was expecting a few items from Amazon - a phone case, screen covers, small pool parts, and a pair of shoes. While two small packages were left in my mailbox as expected, the package containing the pool parts and shoes was not. I received a message saying the customer requested these items be taken back to USPS for pickup, which is not true. It's puzzling why one package was taken back while the others were left. Our mailbox is at the beginning of the road, so I wonder if the location was an issue for the delivery driver. We've never asked for our packages to be held for pickup, so I'm confused by this situation. Just seeking clarification on why this occurred. Thank you.

We recently relocated on April 17th and experienced delays in receiving our mail. Despite tracking information stating our packages were delivered, Amazon marked them as undeliverable. When I spoke to the postman, he initially denied knowledge but later found five missing packages in his truck. He claimed he had not worked the previous day, yet some packages were overdue. We expect our mail to be promptly delivered. The packages had the correct details, so there was no reason for the delay or confusion. It's important that mail carriers take responsibility and ensure deliveries are made on time.

For the past 5 weeks, I have been unable to access my mailbox because the key provided by the USPS no longer opens the lock. Despite reaching out to the carrier, local post office, and a supervisor with limited service ratings, the issue remains unresolved. This situation is critical for me as my son recently passed away and I urgently need access to important documents like death certificates. The lock has been sprayed with a substance in an attempt to fix it, but it has not worked. I am deeply disappointed by the lack of assistance for this relatively new mailbox system in my neighborhood. I am desperate for a caring individual at USPS to address this matter promptly. Barbara S. J. [redacted] Blanco Drive Huntsville, TX [redacted]

I have been trying to reach USPS for a week now, and each time I call, they promise to get back to me, but I end up having to follow up with them. Initially, they claimed the delivery person was ill, which sounded dubious. Then, after assuring me they would call back shortly, I waited for two days without a response. Upon calling them again, they mentioned the package may have been returned, which is frustrating because it was a gift from Dubai intended for a visiting family member. I have lost trust in their services due to this recurring issue and will refrain from using USPS in the future. I plan to escalate this matter by notifying the media, contacting the BBB, and any other relevant entities to address this problem. The lack of accountability from USPS employees and managers is unacceptable, considering this is not the first time I have encountered such problems with their service.

I am extremely frustrated with USPS. I sent a small package to my grandson on April 11 for his birthday. It did not arrive on time, and despite tracking showing it reached Missoula the same day, there were no further updates. After contacting them by phone multiple times, I was told to wait a month. The damaged package finally arrived on May 18, torn and with a $20 bill missing. Although I understand sending cash was not wise, USPS shouldn't employ thieves. The package was insured for $50 and contained a puzzle box with the missing money. The remains are in San Rafael, CA, while I am in Montana. I doubt I will receive any reimbursement, but I am a very dissatisfied customer.

I recently received an email regarding a failed package delivery in February, with the reference number US/[redacted] provided. Despite someone always being home, the email stated no one was available to sign for the package, which was puzzling. I filled out the redelivery form and paid the fee. On May 10th, I received another email stating my package was ready for redelivery and providing a form link. Unfortunately, when I tried to fill out the form with tracking number CE[redacted]55US, it was deemed invalid. After attempting to contact customer service without success, I am left unsure of how to proceed in getting my package redelivered.

I am requesting a refund for a lost package. In November [redacted], I engaged with the USPS system and recently received an email stating they were unable to locate my missing item(s). The email included details of my search request, mentioning a specific tracking number #[redacted][redacted]69. Despite our efforts, the item could not be found. The email provided suggestions for better labeling mail in the future to avoid such incidents. While regrettable, I understand mistakes can happen during transit. I kindly ask for a refund for the lost package. Thank you, Jeff D. Earl.

My time-sensitive medication package was due yesterday, but a delivery exception was issued due to an animal at my large apartment complex. Today, the package was not delivered again, this time on a Saturday, with another exception "inaccessible address" given. I reside on the bottom floor of a massive apartment complex that regularly receives packages from all carriers without issues. USPS consistently fails to meet their delivery estimates, citing nonsensical reasons for exceptions. I am frustrated with the lack of accountability in ensuring timely deliveries, causing me significant inconvenience.

Hello, I wanted to inquire if USPS handles customs clearance upon arrival in France, or if it is undertaken by French services, what are their brokerage fees, and if the calculations are precise. Is there insurance available in case of loss or theft? Thank you. Kind regards.

I contacted the postal service to address mailbox break-ins in my area. The customer service representative assured me that the postal worker assigned to the route should report any theft. However, I felt the interaction was rushed. With break-ins occurring frequently at night due to poorly secured mailboxes, I suspect the responsible postal worker is not fulfilling their duty. The easy access to mailboxes in my complex is a serious concern. I am seeking advice on preventing future incidents and potentially rerouting my mail to be picked up at the Post Office. Unfortunately, my landlord has not been helpful, so I am taking the initiative to report this issue directly to the Post Office.

I shipped a Priority Mail package with tracking number [redacted][redacted]55 on 06/06/[redacted], but the package arrived at its destination damaged. I refunded the customer and submitted a claim, including photos of the broken items and the claim ID [redacted]. I received a letter instructing me to bring the damaged package to my local post office in Ohio, even though I am in Ohio and the package is in California. Despite my usual careful packaging, the damage occurred. I need assistance in upholding the insurance coverage provided by Priority Mail. Thank you for your support. - Harry K. [redacted]

I am dealing with a missing package, possibly taken by a neighbor and not returned to USPS. Despite a lengthy process navigating the phone tree for over 8 minutes, I was abruptly returned to the main menu instead of being connected to an agent after requesting to speak with one. The package holds important medication, and I require documentation from the claim for my insurance and doctor to replenish my supply within the allowable quantity.

I recently had a package marked as delivered, but I didn't receive it. The local USPS suggested it might be a "PayPal purchase no delivery scam" and advised me to report it to the USPIS. They confirmed the tracking was authentic but couldn't disclose the delivery location. To get my money back via PayPal, they need the sender's tracking info and the delivery report with city, state, and ZIP code. However, names and addresses were not included. To help with my refund process ($99.00), PayPal requests this information from the post office for further action. My goal is to gather the necessary details to provide to PayPal for a refund.

Tracking Number: CY[redacted]19US Hello, I recently received a notification stating, "Addressee not available - Will attempt delivery on next working day." I live in a condo with 24/7 security and package reception that regularly accepts deliveries from Amazon, DHL, and UPS without any issues. I find it strange that my address was deemed unavailable for delivery this time. Please reach out to me if I need to pick up the package elsewhere. This situation is perplexing as deliveries to my building have always been successful in the past. Unfortunately, I do not own a US phone number. Thank you.

Hello customer service, I would like to report that my package with tracking number LH[redacted]01US, addressed to Leila, has not reached the intended destination. The tracking record indicates it arrived in Tel Aviv on June 24th, but this is not accurate as confirmed by the response from Tel Aviv customer service on 12/07/[redacted]. The item has not yet arrived in Israel. As per international law, the sender is the rightful owner until delivery, so I kindly request the sender to contact their local Postal Administration for an official inquiry to locate the item. Israel Post will respond once the Origin Postal Administration submits their findings. Thank you.

On May 17, [redacted], a package was shipped to me with tracking number CE[redacted]78US. Unfortunately, as of May 30, [redacted], the tracking information only shows the last update "In Transit to Next Facility" without specifying a location. There was a previous update on May 26, [redacted], indicating the package was still in the USA. Both the sender and I have filed claims with our respective postal services. The Spanish Postal Operator (Correos) informed me that the item has not reached Spain, so they are unable to assist further. The claim has been escalated to the Spanish Government Department, but confirmation of the package's location is crucial for progress. We are uncertain if the package is in Spain or still in the USA. Any details regarding the latest movement's location, such as whether it was shipped on a plane, are greatly appreciated. This information will aid in compelling the Postal Operator to locate the package for delivery. If this forum is not the appropriate platform for assistance, guidance on contacting the relevant parties would be valuable.

I paid a $2 fee for a package delivery and after the payment was processed, I was directed to yogadays.online on my account summary. I contacted them for a refund but was informed they don't offer refunds. I contacted the bank, who confirmed the $2 deduction and suggested filing a claim. They cancel my card to prevent further charges. Now, I'm unable to pay the fee for the delivery. Can I pay the $2 fee to the mailman in cash upon delivery or at the USPS office? Alternatively, I can provide my new address for delivery before I leave next week. What is the best course of action in this situation?

I encountered a delivery issue with tracking number [redacted][redacted]14. The package was supposed to reach my place but it's now at the local post office without my request. Today at 10:45 am, I visited the post office with the delivery exception notice, the tracking number, and my ID. The agent confirmed having the package but mentioned it needs to be picked up by a community representative for our area. I explained the status change from "Out for Delivery" to "Held at Post Office at Customer Request," yet she declined to hand over the package. When I requested her name for USPS contact, she refused and left. There were no other customers present at the post office at the time. I'm concerned about the delivery now. I'm seeking assistance regarding this issue.

I did not receive an important mail notifying me about a government check from SSI. This has happened before, causing delays in receiving my support payments. The postmaster at my local post office mentioned that the mail is handled in a different location, leading to uncertainties in delivery. This delay has caused me financial stress and extra expenses in paying bills. It is crucial for me to receive these checks on time as they are my only source of support. I hope to find a resolution to ensure the timely delivery of my mail in the future.