I am in need of a surgery that is scheduled for *********.M y doctor submitted a prior...

GetHuman-durrance's customer service issue with UMR from May 2019

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The issue in GetHuman-durrance's own words
I am in need of a surgery that is scheduled for *********.M y doctor submitted a prior authorization for this on *********. On ********* his nurse called to check on the status and was told nothing was expedited under ** business days unless it was life sustaining. I called today and spoke to Christine who basically told me the same and proceeded to tell.me she knew how I felt . That is horrible customer service, she did not know nor will she ever know the pain I myself am experiencing not to mention the frustration of needing medical intervention and no one can help.
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UMR

Customer service issue
Reported by GetHuman-durrance
May 31st, 2019 - 3 mons ago
I have an issue with UMR too
Fixed
Seen by 14 customers so far
Similar issue to 367 others
0 customers following this
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Timeline
GetHuman-durrance started working on this issue
May 31st 9:24pm
GetHuman-durrance indicated the issue is not fixed yet.
May 31st 9:24pm
GetHuman-durrance indicated the issue is not fixed yet.
May 31st 9:24pm
GetHuman-durrance indicated the issue is not fixed yet.
May 31st 9:24pm
GetHuman-durrance indicated the issue is not fixed yet.
May 31st 9:24pm
GetHuman-durrance indicated the issue is not fixed yet.
May 31st 9:24pm
GetHuman-durrance indicated the issue is not fixed yet.
May 31st 9:24pm
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 1:39am
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 1:40am
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 1:40am
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 1:40am
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 1:40am
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 1:41am
GetHuman-durrance shared this issue with friends on Facebook
Jun 1st 1:41am
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 1:42am
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 3:22pm
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 3:22pm
GetHuman-durrance indicated the issue is not fixed yet.
Jun 1st 3:22pm
GetHuman-durrance confirmed the issue is fixed. Hooray!
Jun 5th 7:19am