X Customer Service Issues

Good day! I am looking for assistance with my Twitter account. There seems to be an issue with verifying my phone number through a call. Consequently, my account is now locked as I was unable to verify my number since I did not receive the call with the verification code. Despite reaching out through multiple support tickets, I have not received any responses. I am unable to verify my phone number as an error message keeps appearing. I still have access to my phone number, and I would appreciate receiving the verification code via SMS or call. I have not breached any Twitter rules and am eager to regain access to my account. I kindly request to speak with someone who can help me resolve this matter promptly and restore access to my Twitter account. Thank you.

CritFacts operates a YouTube channel dedicated to debunking myths and educating viewers on pressing issues affecting the LGBTI community. Comparable to well-known channels like Contrapoints and Philosophy Tube, Critfacts plays a vital role in countering hate speech and misinformation originating from far-right groups. The current focus centers on addressing transphobic rhetoric linked to 'Gender Critical' beliefs. Utilizing humorous and clear video essays, CritFacts aims to raise awareness and combat bigotry. I personally use their content to educate my friends and family on transphobia, believing that education is key in addressing such prejudices. I discovered CritFacts through their Twitter account, which is used to promote their educational videos. As someone with a background in human rights law and feminist activism, I see the resistance against platforms like CritFacts as indicative of broader issues surrounding deplatforming individuals working to deradicalize extremist views. In the UK, online platforms are used by transphobic groups to organize and target trans individuals and their allies, often hindering productive discourse. Critfacts recently faced backlash on Twitter due to transphobic attacks, leading to the suspension of their account. This undeserved targeting is not reflective of CritFacts' mission to promote queer education and challenge bigotry. Despite efforts to engage in discussions with 'Gender Critical' proponents, CritFacts encountered hostility and mass reporting instead of meaningful dialogue. This situation underscores the urgent need to address online radicalization and support platforms advocating for inclusivity and education.

I have a Twitter account and I am over 70 years old. I accidentally entered [redacted] as my age while playing around on the site. Now, I am locked out and asked to provide proof of age by uploading my driver's license. I have tried multiple times to upload the photo of my license to no avail. I need to find another way to verify my age and unlock my account. I am seeking assistance from a real person as Twitter only directs me back to the same page. Please help me resolve this issue and gain access to my account.

My name is Ed from Wisconsin. Over 8 years ago, I attempted to start an online business which unfortunately failed. One of the marketing tools I used was Twitter, and I found it to be interesting at the time. I just wanted to express my support for Twitter's decision to lock out Trump, as I do not align with any particular political party. Despite not having voted in over 20 years because I felt my vote didn't matter, I chose to vote for the Democrats this time as I believed Trump's business ethics would be detrimental to the country. As a veteran and having studied tactical warfare, I had concerns about Trump's leadership. While there's no concrete proof, I feared he would lead the country astray. I appreciate Twitter's action, but I also believe they let a modern-day "Hitler" gain too much influence. Many government officials are worried about the consequences of his actions, and I share that concern. While I have no evidence, I feel the virus situation was exacerbated due to Trump's attempts to undermine China. As the proverb goes, one must be cautious about opening Pandora's box. Once again, kudos to you, Twitter. If you establish new policies regarding legal and political use of your platform, I would endorse that. Just a suggestion, based on my perception of Twitter being a useful platform, even though I'm not an active user. I advise considering this recommendation at an administrative level. I prefer not to disclose my real email address due to government-related concerns.

I am concerned about the cancellation of accounts for individuals like General F. and others. Companies like Google and Facebook seem to be limiting free speech more and more each day. I no longer want to be associated with this kind of behavior reminiscent of totalitarian regimes in third world countries. As a nation founded on freedom, this censorship is alarming. It's only a matter of time before more people recognize the implications of these actions.

I am concerned about Twitter's decision to close President Trump's account. It is not your place to make that decision based on your beliefs. He has made significant contributions to the country. It seems that only conservatives are being blocked, despite evidence of election fraud. Many others, like his 88 million followers, must feel the same way. Thank you, JM PS: Do you have a contact email we can use to reach you?

I am frustrated with Twitter's apparent censorship practices. Deleting the President's account is unacceptable. I am displeased with the service and the way Twitter handles censorship, especially regarding public figures. There seems to be a bias in how rules are enforced, as evidenced by the lack of action taken against liberal figures like Maxine Waters. I have already deactivated my Twitter account, and I have no interest in continuing with their platform.

I had an account linked to my phone number for liking art and photos. After resetting my password, I got signed out and now can't recall my username. I didn't attach an email to the account. Trying on my phone revealed multiple linked accounts, but I can't remember which ones. If I could remember my username, I could login, but I'm stuck and unsure how to proceed.

It is concerning that free speech is being restricted. Upholding our freedom of speech is crucial for communication and expressing our thoughts. It is important to stand up for what is right even if there are consequences, especially when it is supported by the constitution. It is essential for everyone in the company to understand the true history of our country to prevent the repetition of past mistakes. A nation that respects God is like a community without proper guidance. Thank you.

I believe your company's actions are unjust towards the American population. Instead of attempting to disrupt our lives if you dislike the United States, why not consider relocating to China or Russia? This would allow us to have our own social media platforms. I am perplexed by how you claim to be assisting while appearing to punish individuals for expressing their opinions freely. It is contradictory to say you are helping while causing harm with your authority. My thoughts are with all of you.

I shared information about a peaceful rally on my Twitter account @angelinblackink. My tweets do not promote harassment or violence. They focus on gathering information about the event and encouraging people to join for unity in Arkansas. Despite repeatedly emphasizing the peaceful nature of the rally, some individuals have falsely accused me of violent intentions and targeted me by spreading misinformation and involving authorities unnecessarily. This unjust harassment goes against Twitter's Terms of Service. They even targeted my show's account @libertea_party, which is not related to any political group. It's frustrating that Twitter allowed such baseless accusations and interference with positive efforts to unite people. I am troubled by this unwarranted targeting and hope for a resolution.

My Twitter account, @chalcoholic, was mistakenly suspended three months ago. I have been attempting to contact Twitter Support through various channels, including the Help Centre and email, but have not received any assistance. I was suspended for Copyright violation, despite following all necessary steps and sending DMCA counter notifications. After receiving emails promising account reactivation in 10 business days, I have yet to hear back after two months. As a translator who relies on my account for work, I urgently need it reinstated. I have included some case numbers for reference: Suspension appeal case [redacted], DMCA Counter Notifications cases [redacted], [redacted], [redacted]. Your help in resolving this matter would be greatly appreciated.

Last year, my account (@Reagon[redacted]0) was suspended after filing multiple DMCA takedown requests, but I have not received any counter-notices or retractions from Twitter. I was surprised to discover a new account (@BellaBa[redacted]9) belonging to the same person based on the profile picture. Despite being blocked from the first account and subsequently blocked from the new one after reporting violations, I encountered a similar situation on another website where my copyrighted work was illegally used out of state. I suspect the geoblock was meant to hinder me from identifying further DMCA violations, and I believe the new account's block is for the same reason. I was under the impression that individuals with suspended accounts for DMCA violations were prohibited from creating new accounts to evade the suspension. My concerns remain unaddressed, and I feel the need to highlight these issues. Dale Lovell (@Dale[redacted]4)

I believe that Twitter relies on the protection of the First Amendment in the U.S. Constitution to operate. Rather than restrict free speech, it should cherish this freedom. We are in the United States, not Communist China. Tech companies like Twitter are establishing a concerning precedent on free speech. It is perplexing why Twitter permits the leaders of Iran to issue death threats while banning the President of the U.S. from the platform. This seems illogical. The President, like everyone else, should have the liberty to express themselves openly. It is essential for the decision-makers at your company to demonstrate strength. Let individuals decide for themselves whom they choose to listen to. Best regards, Pamela B.

Hello Twitter team, I am reaching out regarding my suspended account (@muhlett). It has been suspended for several weeks, and I am hoping to find a way to have it restored. After reviewing the Twitter rules, I am unsure of any violations on my part. However, if I have unknowingly breached any rules, I sincerely apologize. Twitter has been my primary social media platform, and its absence has left me feeling upset. Despite creating new accounts, they too are being suspended, even without any activity. I kindly request a review of my suspension and the opportunity to regain access. This account held significance for me as one of my idols followed me on there. Losing it has been particularly difficult. I assure you that I will make every effort to avoid a similar situation in the future. Please consider restoring my account. Thank you for your assistance.

After trying to contact Twitter without success over the phone, I'm now navigating to their support website for assistance. My Twitter account has been locked due to a policy violation that I am unaware of, hindering my ability to log in and address the issue they flagged. The "contact support" option only guides me to reset my password and submit an appeal, which I can't do without the login codes they request. I never set up two-factor authentication, so I'm unsure how to proceed. I will update once I have more information.

I recently received a notification that I had violated Twitter's policy by being mean, resulting in a 5-day "Twitter jail" period. While attempting to delete the offensive tweet as instructed, my account got logged out abruptly. Following an email instructing me to log in and remove the tweet, I encountered a new problem with two-factor authentication being activated without my consent, hindering my login attempts without the required code. Despite several password reset attempts, I remain locked out of my account. Contacting support through their designated channels only leads to receiving unhelpful automated responses prompting me to reset my password repeatedly. I am unable to find a way to email a real person for assistance. I am unsure how long my account will stay locked even after the suspension ends. I am considering asking a friend or family member to reach out on my behalf in the hopes of resolving this issue. It is frustrating to not be able to escalate this matter beyond automated messages. Any advice or insights on how to proceed would be greatly appreciated. Thank you.

Hello Twitter support team, I have been dealing with ongoing harassment and threats from a particular individual, especially over the past few months. Despite my attempts to report the issue using your system, many of the offending tweets have been removed by the person responsible. This situation has taken a toll on my mental well-being. Although I am unable to file a report on your website now due to the deleted tweets, I do have screenshots documenting the harassment. I am willing to share any additional information to address this behavior. Please provide an email where I can send the screenshots of the abusive messages. Thank you for your assistance.

I was suspended from Twitter after receiving a bad-faith report. My account was dedicated to fighting against transphobia. A user with a history of anti-trans behavior quote-tweeted me and I responded with "Come at me, bro" which was reported as misgendering. I have appealed the suspension, but I urgently need help as Twitter is crucial for my activism. It is frustrating that reports of real abuse against trans individuals are often ignored while a misinterpretation leads to the suspension of an account fighting transphobia. Twitter's handling of this situation seems biased and overlooks important details like the threatening message I responded to. I am seeking a human review of this issue promptly.

My Twitter account @2PickNeedham was suspended for impersonation, which I didn't realize was against the rules. I apologize for my actions and have since familiarized myself with Twitter's guidelines. I'm aware I may not deserve it, but I deeply value my account as it has connected me with many new people. While I have a secondary account, it struggles to engage users due to its size. I am hopeful that my suspended account can be reinstated. Thank you for taking the time to consider my request. SBG/Carson T.