Travelocity Customer Service Issues

Archive 16

The following are issues that customers reported to GetHuman about Travelocity customer service, archive #16. It includes a selection of 20 issue(s) reported November 20, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received confirmation for a return flight from Port of Spain to Miami and then to Pittsburgh. The original itinerary had the flight from Port of Spain to Miami departing at 8:47 am and arriving in Miami at 12:00 pm, followed by a flight to Pittsburgh at 3:40 pm and arrival at 6:22 pm on the same day. However, Travelocity informed me that the flight from Port of Spain to Miami has been rescheduled with a later arrival time. Surprisingly, the flight from Miami to Pittsburgh has disappeared from the updated itinerary. I spoke with an agent named Omar who advised me to contact American Airlines regarding the changes. After speaking with Cathy from the North Carolina office of American Airlines, I learned that Travelocity had not correctly handled the situation and did not want to take responsibility for the changes. I am now considering requesting a full refund for my ticket due to the inconvenience and lack of proper assistance from Travelocity.
Reported by GetHuman6825916 on samedi 20 novembre 2021 02:54
I am requesting to reschedule my Delta Airlines flight from January 4, [redacted], to January 2, [redacted]. I would like to maintain the same departure time of 6:53 am from Denver to Ithaca, NY, with a layover in Detroit. The connecting flight leaves Detroit at 1:45 pm and arrives in Ithaca at 3:13 pm. I am willing to cover the fare difference for this date change. These flights are all with Delta Airlines. Thank you for assisting me with this adjustment. Sincerely, Kimeri Lowell.
Reported by GetHuman-dlrednes on lundi 6 décembre 2021 20:39
Itinerary No: [redacted][redacted] I had a reservation to travel from London to New Orleans on 3 April [redacted]. Due to the Covid situation, the trip was not possible. I have contacted Travelocity multiple times requesting a refund. Each time I call, they promise to investigate and call me back, but unfortunately, I have not received any follow-up. I kindly ask for urgent assistance in resolving this matter before I am compelled to escalate the issue. Thank you. Michael Dann
Reported by GetHuman-emjayday on lundi 13 décembre 2021 10:23
Dear Sirs, I have sent multiple emails regarding this issue. Upon arriving in Florida, the Rent-A-Car company refused to accept the insurance I bought from you. I was forced to purchase insurance again at the counter. I am requesting a refund of $50. Booking details are as follows: - Collision Damage Plan - Sep 26, [redacted] - Sep 30, [redacted] - Car rental in Ft Lauderdale - Itinerary #[redacted][redacted] Thank you for purchasing car protection. Your policy is through Travel Guard Group, Inc., Travelocity’s insurance partner. Feel free to reference your policy number or itinerary number for inquiries.
Reported by GetHuman6910741 on mardi 14 décembre 2021 14:53
We purchased our Delta tickets from your site, but we are now flying with Austrian Airlines from Austria. We are looking to upgrade from premium economy to business class due to my wife's medical condition, and Austrian Airlines advised us that this can only be facilitated through our original travel agent, which is you. We are willing to pay any applicable fees and are hoping to use our United points, as we each have 50,[redacted] with United. Can you please assist us with the process of upgrading our tickets?
Reported by GetHuman6914943 on mercredi 15 décembre 2021 15:21
I have 2 questions. 1. I am trying to plan a vacation package that includes a round trip flight and hotel stay in Fresno, California. The price initially quoted is different from the final price shown in the details, which includes a double round trip fare. I only need a single round trip and do not want to be overcharged. How can this issue be prevented? 2. Can I finalize the travel arrangements over the phone when the agent contacts me back? Thank you, Paula S.
Reported by GetHuman6934746 on lundi 20 décembre 2021 20:44
I am seeking guidance on a unique situation. My mom gifted my partner a round trip ticket to visit me for Christmas. Due to a legal name change my partner underwent earlier this year, the ticket is registered under their new name. However, delays caused by COVID-19 may mean my partner won't have an updated license in time for the flight. As my mom is unaware of my partner being transgender, we prefer not to change the name on the travel itinerary yet. Both my partner and I are adults in our late 20s. I am looking for advice on potential solutions for our dilemma.
Reported by GetHuman-alexrabu on vendredi 31 décembre 2021 00:00
I am experiencing issues with Travelocity's customer service regarding my trip planning. I have spent hours on hold without progress and encountered rude assistance while trying to schedule my trip. Despite providing my itinerary number and having all my emails on hand, the associate failed to locate my account and blamed me for the error. When I requested to speak to a manager, the associate abruptly hung up on me. Despite my subsequent call lasting over two hours, I ended up being disconnected again. I am now seeking help with disputing my account due to the unsatisfactory service. I am concerned about my money being held as credit when I am unable to utilize my account properly.
Reported by GetHuman6975971 on dimanche 2 janvier 2022 02:54
My daughter received the following advice: Passenger(s): HUNT/LOGAN TYLER, VAN HEERDEN/MARLI Travelocity Itinerary Number: [redacted][redacted] Refund Processed I am pleased to inform you that we have processed your refund request today. Refund Amount You should anticipate a refund of USD [redacted].54. Refund Timeline The refund will be credited back to the original payment method used for purchasing the ticket(s). Please allow 6 to 10 days for the refund to appear in your account. The email was sent by you on December 22, [redacted]. Despite this, neither my daughter nor her husband has received the refund. We are eager for this matter to be resolved promptly. It is frustrating that communication through phone calls has been unfruitful and we were unable to obtain helpful information. We hope for a clear resolution via email without any further delays or confusion. We anticipate your prompt response.
Reported by GetHuman6984765 on mardi 4 janvier 2022 12:28
I made a reservation for a trip to Hawaii through Travelocity and added travel protection plan insurance at the time of booking. After my flights got canceled twice with inconvenient rebooking options, I decided to cancel the trip. The travel protection plan agent assured me of a full refund of the plan at $[redacted], but Travelocity only refunded the flights and hotel, leaving out $[redacted]. Despite contacting them multiple times, I have not received the additional $[redacted] refund. The customer service has been unhelpful, and I have faced challenges in resolving this issue.
Reported by GetHuman-skuhnell on mercredi 5 janvier 2022 16:54
I need assistance regarding my flight refund. I made a reservation in November that I had to cancel due to border closures in Morocco. The cancellation email mentioned a refund within 7 to 10 business days, but it has been over a month without any updates. I am eager to know the status of my refund for the plane ticket. Reservation Number: 4WYNB8 (Royal Air Maroc) Ticket Number: [redacted][redacted] I appreciate your prompt attention to this matter.
Reported by GetHuman7001535 on samedi 8 janvier 2022 09:28
I tested positive for Covid in early January. Even though I will be out of the CDC's contagious window, I still tested positive today. Our departure date is set for January 15. I will test again on Thursday, but it's possible to test positive for a while after. Additionally, I was diagnosed with non-Hodgkin Lymphoma on December 28. I have an appointment with an oncologist tomorrow to get more information. I am experiencing symptoms that could cause issues for this trip if they persist. I sadly need to cancel and get a refund for our trip. We were excited about it, but there are too many concerns now. I am willing to provide a doctor's note with details on my diagnosis and treatment plan. Any assistance is appreciated. Thank you.
Reported by GetHuman7013675 on mardi 11 janvier 2022 21:11
During our trip to Las Vegas, our flight to Charlotte was first delayed, then canceled. We had to drive three hours to Charlotte. When attempting to use the airline credits for our upcoming trip, after numerous calls with both your team and American Airlines, we were told we needed to request a refund. Following this advice, we booked our new trip through your service. However, a few days later, we received an email stating we couldn't get a refund and had to use the credits through your company. Forced to proceed with the booked trip, despite the conflicting information, we ended up losing more money. We are currently facing challenges using our flight credits and are once again encountering difficulties. We seek prompt and clear assistance to resolve this matter.
Reported by GetHuman7097531 on dimanche 6 février 2022 19:18
I am a loyal Travelocity customer and recently booked two rooms through your site for upcoming trips to Wichita, Kansas and Mckinney, Texas. Unfortunately, due to a family emergency involving my granddaughter serving in the Army, I had to cancel one of the hotel reservations. She was involved in a serious accident requiring multiple surgeries and rehabilitation, and I needed to be there for her. The hotel in Mckinney was understanding and agreed to cancel without charging me, but they mentioned I would need to resolve any fees with Travelocity. Given the unforeseen circumstances and my loyalty to your company, I am reaching out to request an exception to the cancellation fee. I believe my situation can be verified through hospital records and other documentation. Please consider waiving the fee in this extreme situation. For any further inquiries, feel free to contact me. Guy Yount - Publisher at Eagle Media, Vice President & Public Relations Director at Houston Concierge Association - keyhou@[redacted] - [redacted].
Reported by GetHuman-keyhou on vendredi 11 février 2022 19:09
After my flight from Seattle to London Heathrow on BA0048 was significantly delayed causing me to miss the connection to Edinburgh, the airport rerouted me to go to Belfast and then connect to Edinburgh the next day. However, I am hoping to explore the option of getting on a British Airways flight to Aberdeen in Scotland to avoid additional connecting flights, especially since I am traveling with my 9-year-old daughter. The flights to Aberdeen depart in the morning, which would be more convenient for us, unlike the later flight to Belfast that has us arriving at 7 pm, making it unsuitable as I have a wedding to attend. Currently, my booking is with Aer Lingus under reference 3IKS9G. I am traveling with my mom, Tonette M., my daughter, Katie B., and myself, Christian (Crista) B. We would greatly appreciate being accommodated on a morning flight with British Airways, even though our bags are held for the later Belfast flight connecting to Edinburgh.
Reported by GetHuman7138235 on samedi 19 février 2022 20:45
I encountered an issue with my flight reservation when Travelocity inadvertently changed my class from Business to Coach without my authorization while I only requested a schedule adjustment. Despite multiple attempts to rectify the situation with different agents and airlines, the problem persists. Notably, I was promised a callback from a supervisor, but it never transpired as miscommunication hindered the process. Each time I contacted Travelocity, I spent an extensive amount of time on hold or troubleshooting with representatives unsuccessfully. I aim to have my booking correctly reinstated to Business class without incurring any additional expenses as the error was not mine. Customer service at Travelocity has not been able to provide a satisfactory resolution to this ongoing issue, despite my best efforts to communicate the problem and seek assistance.
Reported by GetHuman7140264 on dimanche 20 février 2022 18:29
I was informed that I had a credit from Travelocity for a cancelled flight with Turkish Airlines. On the Travelocity site, it states: "Coupons and Credits for cancelled flights will appear here as soon as possible." A new ticket must be purchased by March 31, [redacted]. As the deadline approaches, the ticket prices may increase. It seems like they may not plan to issue the credit. They also suggest contacting Turkish Airlines, but their website is not functioning correctly.
Reported by GetHuman7196715 on mercredi 9 mars 2022 02:25
I made a flight booking for May 16th, [redacted] to San Jose Del Cabo, Itinerary #[redacted][redacted]. I've contacted Travelocity, Spirit, and American Airlines regarding the required name correction for my guest, A.F. The current name listed is "Andrea Freeman" but should be corrected to "Andrea Maria Freeman" to match her passport and driver's license. Despite providing a copy of her driver's license, the correction has not been made yet. If this issue is not resolved promptly, I will need to escalate it to the corporate level for correction and verification. Any help would be greatly appreciated.
Reported by GetHuman7143262 on mercredi 9 mars 2022 16:33
I encountered difficulties booking a round trip from Wilmington, NC to Houston, TX. Upon attempting payment with my credit card, I received a message indicating transaction failure. Subsequent attempts with another card yielded the same result. Later, my credit card's fraud department contacted me regarding multiple flight-related charges, some of which were duplicates. I did not receive an itinerary number or confirmation email to rectify the situation on the Travelocity website or finalize the booking. I am seeking assistance with this issue and may be reached at [redacted]. My email address will be provided below.
Reported by GetHuman-riverrai on jeudi 10 mars 2022 00:01
Dear Travelocity, I am writing about Itinerary #[redacted][redacted] booked on April 17, [redacted], for Lianne E Brewer and Gregory J Brewer. The trip was canceled due to Covid, and we were issued a credit of $[redacted].81 each. After rebooking twice due to Covid cancellations, we used part of the credit. However, during the third rebooking, we were charged an additional $72.80 per ticket, and the $44.00 credit per person was not applied. I contacted American Airlines Customer Service, and they confirmed the $44.00 credit per ticket allocated on July 25, [redacted]. They advised me to reach out to Expedia for the credit since they handled the changes. I am now turning back to Travelocity to resolve this issue. I no longer wish to keep the credit but request a refund of $88. Your assistance in clarifying and resolving this matter would be greatly appreciated. Sincerely, Lianne E Brewer Laguna Hills, CA. [redacted]
Reported by GetHuman-lebrewer on jeudi 10 mars 2022 03:06

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