I have been waiting for my replacement phone since Sept *, ****, The tracking number o...

GetHuman7805360's problème de service client avec Tracfone de septembre 2022

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Nom du titulaire du compte, numéro de série du téléphone, numéro de téléphone, adresse e-mail, adresse de facturation et date de naissance
The issue in GetHuman7805360's own words
I have been waiting for my replacement phone since Sept *, ****, The tracking number on the returned phone is *z****xx**********. It was received on Sept *. My ticket Number is ********** which shows a tracking number of ***************, that was for the "air ticket" shipping label to return my old phone. Which was returned ..see tracking * on it listed above. I am still waiting for my phone. I have talked with different people at tracfone help lines. They want the last two numbers I called. I can not remember what they are but gave them * that I know I have called. They then asked for the credit card I used... I did not buy this phone with a credit card, not helping again. They said they could text me a code.. won't work because they have the phone that was shipped back to them. I just go around in circles with them and still have no replacement phone.

GetHuman7805360 did not yet indicate what Tracfone should do to make this right.

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Problème de service client
Reported by GetHuman7805360
sept. 13, 2022 - il y a 4 mois
Not resolved
Vu par 12 clients jusqu'à présent
Problème similaire à 340 autres
0 clients suivant ce