June ** my phone would not make or receive phone calls, text message or e- mails, but I...

GetHuman7800387's problème de service client avec Tracfone de septembre 2022

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The issue in GetHuman7800387's own words
June ** my phone would not make or receive phone calls, text message or e- mails, but I h*d internet. I called told them the problem. First we had to do security checks than I had to have enrollment id after that they did their trouble shooting on Sim,iccid, IMEI and serial number. These numbers were not easy to find and all have ** numbers in them. * hours later my phone still did not work. He said I would have to call corporate office the next day. The next day phone is working so I did not call. July ** phone quit working again went through same routine, the person could not fix it they set up a call back time. Nobody called back. Next day phone was working. But another * hours. Aug * my internet quit working but I could make calls had to go through same thing again. This time only * hrs and she got it fixed. Aug ** could not make or receive calls again, go through same thing. Sep * a friend came to check on me because he had been calling over a week and could not get me. I live by my self and no family. Sep * I go to there house to call again, go through same stuff again they transfer me somewhere else upon where the line goes dead. I call back have to go over everything again. They set up a call back time *:**. Nobody called back. At *:** I called back again got different representative had to start over again. He can't fix problem set up a call back time at **:** pm. I don't know why cause he didn't call back. Sep ** called at **:** pm started over again. He gave me a call back time of *:** it's *:** and I haven't heard a thing. I've tried to tell them we're just reading the same chapter over and over, I need to talk to someone who knows about next chapter they claim they have to troubleshoot situation. Evidently * times is not enough. I told them I would buy a new phone. No they have to troubleshoot situation. Guess I'm going to try again

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Tracfone

Problème de service client
Reported by GetHuman7800387
sept. 11, 2022 - il y a 5 mois
Not resolved
Vu par 14 clients jusqu'à présent
Problème similaire à 604 autres
0 clients suivant ce

Timeline

GetHuman7800387 a commencé à travailler sur ce problème
sept. 11, 2022 10:40pm