Keep my old cell phone number--port*transfer from T-Mobile to Tracfone ... I am attempting to port T-Mobile number (***-***-****) to my new Galaxy A** *G through Tracfone, Serial*IMEI *** *** *** *** ***. It has been trying for * and a half days. T-Mobile cannot find any issues. Cannot activate my phone with Tracfone. I asked that they close my T-Mobile Account. They cannot, because the transfer is in process. I have only gotten one live person at Tracfone. They told me T-Mobile must deactivate the phone. T-Mobile cannot close that line until the transfer is complete. PLEASE have the Tracfone Portability department cancel the request to transfer the number so I can close my T-Mobile account. Then I will simply get a new number with Tracfone. I NEED immediate help. I have no service and have had two urgent family issues this week. Please cancel number transfer request immediately and email me when done.
Not every issue can be resolved by a recorded message. If you advertise a customer service number that will reach a live person, customers should be able to do that without being transferred to a recorded message that plays and then hangs up on you. Customers should not be bounced from one recording to another, only to find none of the options apply to your situation. There should always be a way to talk to a person. If you offer a callback feature in lieu of waiting on hold, it should work properly. If a customer service rep promises to call you back, they should do so.
It is resolved, completely to my satisfaction. Employees of both companies did what they needed to do to resolve this issue, finally, after over two days. To make this right in the future, both companies should find a better way to provide customer service. People are not robots. Trying to navigate the technology of two different companies and figure out why the automated process is bottlenecked is impossible for the average lay person.
T-Mobile customer for approximately ** months. Never in all that time did I have decent cell coverage. Company supplied booster did not help. I expect a company to live up to their advertised promises and stand behind their products. If they cannot, they should admit that to themselves and do what is right in order to build good customer relations. I felt very unappreciated and unnecessary when I watched the ads of their superior coverage and fantastic *G technology. It did not reach my rural community. Customer service reps were well trained. Very courteous, understanding, and promised to correct my issues on the spot. But they have no way to do that. They are powerless. Promises are empty if you cannot follow through. This is a Company failure, not the fault of the employees. I was fortunate to reach a supervisor who went far beyond my expectations. Thank you! **New customer with Tracfone. I expected a simple, uncomplicated process of porting my number and activating...
Continued attempts to reach a person who would*could help and refusal to give up. I had no other choice.