I have not activated my service yet but I am locked out of my phone & need my PUK code...

GetHuman2930833's customer service issue with T-Mobile from May 2019

Help with my T-Mobile issue
The issue in GetHuman2930833's own words
I have not activated my service yet but I am locked out of my phone & need my PUK code. The phone is with Simple Mobile but they said I needed to contact T-Mobile. I have ALL needed info. PLEASE HELP!
GetHuman2930833 did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman2930833 fixed the problem
Contacted Amazon & returned phone .
Please help with my T-Mobile issue
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T-Mobile

Customer service issue
Reported by GetHuman2930833
May 16th, 2019 - 8d ago
I have an issue with T-Mobile too
Fixed
Seen by 16 customers so far
Similar issue to 6646 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Adresse e-mail
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman2930833 started working on this issue
May 16th 1:48am
GetHuman2930833 confirmed the issue is fixed. Hooray!
May 16th 5:55am