Synchrony Bank Customer Service Issues

Archive 10

The following are issues that customers reported to GetHuman about Synchrony Bank customer service, archive #10. It includes a selection of 20 issue(s) reported February 26, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am looking for a contact number for a live credit analyst. Recently, I was approved for the PayPal Mastercard but received a letter indicating I was offered a higher interest rate due to my credit score of [redacted]. I am aware that Synchrony checks my credit through Transunion, but it seems there may have been an error with the score. I have obtained reports from all three credit bureaus, showing different FICO scores from Transunion and Equifax. After speaking to a customer service representative, I felt unsure if my concerns were understood. I maintain multiple accounts with Synchrony, all of which are in good standing and have never been overdue. The representative mentioned my score was [redacted] at the time of application, which I find hard to believe without proper documentation. As a loyal customer, I believe it is essential to rectify this issue and would greatly appreciate the opportunity to speak with a credit analyst to address this matter promptly and accurately.
Reported by GetHuman-lisadske on miércoles, 26 de febrero de 2020 21:31
I recently noticed an unauthorized charge on my account from Bright Smile Dentistry for $2,[redacted].00 for a future Treatment Plan that I did not authorize or receive. Despite contacting them via phone and in writing, they have not issued a credit as requested. I have also reported the issue to Care Credit on Feb. 14, [redacted], after a previous call on Feb. 7, [redacted], regarding the advance billing practice. I am disheartened by this experience and would like assistance in reversing these charges. I am also interested in adding a Pin number to my account for security purposes. Any support in resolving this matter would be greatly appreciated. Thank you for your help. Catherine M. Acct. #6[redacted] 9[redacted].
Reported by GetHuman-cathmuro on miércoles, 26 de febrero de 2020 23:06
I have a Lowes credit account, and I recently encountered issues with a payment for a new roof installation. Despite making the first payment on November 26th through my credit union for the due date on December 3rd, the bank did not receive it. After stopping and reissuing the payment, the bank could not explain the disappearance of the initial payment. Following up on a late charge, I was assured it would be dropped, only to find it included in my January [redacted] statement alongside December and January payments. Despite consistently making payments at the store, the bank insists on charging late fees for the December payment, which was not my fault and the late charges were supposed to be waived. It seems the bank is holding onto the idea that the payment was late, resulting in continuous late fees. I have proof of payments from my credit union and can provide copies if needed. My contact details are [redacted], and I can be reached at [redacted] East Bowman Street, South Bend, Indiana, [redacted]. Thank you.
Reported by GetHuman-madeb on viernes, 28 de febrero de 2020 15:33
I need assistance with a situation involving a fraudulent eBay card taken out by my niece, Bernadette L., using my stolen information. Despite repeatedly informing Midland Collections that I never had an account with Syncrony Bank or an eBay card, they continued to pursue me. It was only during recorded calls that Midland Collections revealed the address associated with the card, which I realized was my niece's address where she received the card. This revelation came after she previously obtained a Capitol One card using my details. Midland Collections' lack of information disclosure prolongs the process, leading to unnecessary credit issues. Clearing this matter swiftly is crucial for me to restore my credit score, which has been negatively impacted. I seek your help in rectifying this situation promptly to reclaim my credit standing and identity.
Reported by GetHuman4342948 on miércoles, 4 de marzo de 2020 11:35
I have a savings account with Synchrony. Recently, I checked Credit Karma and discovered a $[redacted].60 balance on a Synchrony account I am unfamiliar with. They claim I owe this money, which is alarming to me. I want to clarify that I do not have a credit card with Synchrony; I have never had one. This situation needs immediate attention. I have worked hard to improve my credit, and this issue is concerning. Please address and resolve this matter promptly.
Reported by GetHuman3765016 on miércoles, 25 de marzo de 2020 19:13
I frequently shop on Ebay and typically make my payments through Paypal. Previously, when I clicked to make a payment, the website would redirect to Synchrony bank to complete the transaction. However, recently, I am experiencing an issue where clicking on "make a payment" causes the Paypal website to disappear, and I am left with a buffering icon in the middle of the screen without transferring to Synchrony bank to pay my bill. I have been using my iMac for this process for years and am unsure of what might be causing this problem. Any insights on what I could be doing wrong would be appreciated.
Reported by GetHuman4536104 on viernes, 27 de marzo de 2020 13:11
I am not a credit card customer but I received a service financed by the bank. I want to transfer my balance to my bank without fees or finance charges. My bank needs the correct address for the payment. I have been waiting on hold for 45 minutes and still need this information urgently. Please provide the address for payment. Thank you, M. Strawder. Billing Address: [redacted] Linscott Place, Los Angeles, CA [redacted].
Reported by GetHuman4580641 on viernes, 3 de abril de 2020 20:59
I have attempted to pay my bill online every month for several months without success due to internet issues or slow website response times. After suffering a stroke, I find automated call systems overwhelming, making it hard to navigate through the menus. Consequently, I've incurred late fees as I couldn't pay before the cutoff. Whenever I tried to use the virtual chat, it only provided programmed responses, and when I requested a live agent, it said none were available. This has been frustrating for me, especially given my health situation. I kindly request to have the late fees and additional interest charges removed from my account(s) due to these difficulties. Once these are resolved, I am prepared to settle the remaining balance promptly. Your assistance is greatly appreciated. Thank you. E.F. Riggs
Reported by GetHuman4593531 on lunes, 6 de abril de 2020 17:18
I recently applied for an eBay Credit Card online, which is issued by Synchrony Bank. After getting approved, I received a letter from Synchrony Bank in Orlando mentioning that the interest rate assigned wasn't the best due to a reported score of [redacted]. However, my scores from the major credit bureaus are all [redacted] and above. Upon receiving the card, I noticed the credit limit was only $[redacted] with a high 26.9% APR. I attempted to call the provided number on the letter, [redacted], only to find it was not in service. They mentioned my score was from Experian, whereas my latest check showed a score of [redacted], making me question the discrepancy.
Reported by GetHuman-wcifill on miércoles, 8 de abril de 2020 14:48
Name: Carol Cappola [redacted] Sunshine Circle Englishtown, NJ [redacted] Account Number: [redacted] Last year, I purchased a Sofa and Loveseat from Ashley Furniture. Unfortunately, the wrong furniture was delivered. The movers caused damage to my walls, ceiling, and doorbell system while attempting to rectify the situation. I contacted the store and sent pictures, but they directed me to reach out to you for assistance. Despite numerous attempts, I only heard back from Kellie Gomez, the corporate specialist in consumer relations, who was not able to offer a resolution and advised me to contact the store. I have left messages to speak to a supervisor without any response. It has been several weeks, and I have incurred significant repair costs without any resolution. I have tried to address this issue for a year now without success. I believe there must be someone in your organization who can assist me in resolving this matter. Thank you, Carol Cappola
Reported by GetHuman4607492 on miércoles, 8 de abril de 2020 19:53
Name: Carol Cappola [redacted] Sunshine Circle, Englishtown, NJ [redacted] Account Number: [redacted] Last year, I purchased a Sofa and Loveseat from Ashley Furniture, but upon delivery, I received the incorrect furniture. The movers damaged my walls, ceiling, and doorbell system while trying to rectify the error. Despite reaching out to both the warehouse and the store, I have not received a satisfactory resolution. Kellie Gomez, the corporate consumer relations specialist, was unhelpful and directed me back to the store. I have left messages for a supervisor without any response. Numerous repair costs have been incurred, with no progress on my complaint after a year. Your assistance in resolving this issue would be greatly appreciated. Thank you, Carol Cappola
Reported by GetHuman4607492 on miércoles, 8 de abril de 2020 19:56
I am confused by the emails stating that we owe money. We bought something on Amazon, promptly canceled it, assuming everything was annulled. But it seems charges are still being made. Despite multiple attempts online and via phone to stop this, it continues. To clarify, we never completed the purchase, therefore, we refuse to pay for something we never received. Please cancel this account, as it will not be utilized. Unfortunately, we lack additional details. - Harold B.
Reported by GetHuman4361465 on lunes, 13 de abril de 2020 15:27
I have two accounts with Synchrony Bank - one with JC Penny and the other with Amazon. I left the USA on March 15th due to a family emergency and have been unable to return because of the border closures. I need to address a dispute on my JC Penny account for an item I returned before my trip, but the receipt is back at my apartment in New York. I don't have the card numbers or access to my Synchrony Bank online account with me overseas. Unfortunately, I can't resolve this matter until I am back in the USA, but with the current border restrictions, I'm unsure when that will be. Please understand the situation and be patient until I can return.
Reported by GetHuman-giapampy on martes, 19 de mayo de 2020 17:01
I have received two calls from Schroony Bank. I attempted to call back six times but kept getting disconnected when dealing with the automated system. The calls did not provide any information, just a phone number that connects me to a robot. On the most recent call, I answered and was instructed to call a number without specifying the account in question. Since we have multiple credit card accounts with the bank, it's impossible for me to know which one needs attention. I strongly suggest that a real person contacts me to provide details about the issue, possibly in writing. It's frustrating to be forced to interact with a machine that doesn't lead to a resolution. I need clarity on the account and the problem at hand to address this effectively.
Reported by GetHuman4858868 on viernes, 22 de mayo de 2020 19:44
I have requested records of all transactions and statements from PayPal Credit. I've been struggling to get the information I need to understand how my payments are applied and how interest is calculated. Both the local district attorney and federal banking commission have confirmed my right to access these records. The website used to provide an option to request all records via email, but it now only allows requests for up to four years or even just one year according to a chat session. Despite this, I am still being billed from [redacted], which makes me question the accuracy of the information PayPal has. I've always paid on time and more than the minimum, but the lack of transparency in how my payments are allocated has resulted in my balance increasing. I need all the records and data to make informed decisions on paying off my debt. The current lack of clarity is causing financial strain, and I hope to resolve this matter amicably by receiving all the necessary records dating back to [redacted].
Reported by GetHuman-jelmezfa on jueves, 11 de junio de 2020 5:15
My name is J. Lee, and I recently received a billing statement concerning account #[redacted][redacted] that appears to be from Synchrony Bank, with whom I do not have an account. I typically make purchases from Amazon and they charge my credit card on file. Recently, I received billings and messages from Synchrony Bank regarding purchases made at Amazon, such as two packages of New Balance stockings for $55.35. Despite contacting Synchrony Bank, they failed to clarify how they obtained my personal information from Amazon and why I am being billed. I am disputing this charge and request proof of the purchase to resolve this matter, as well as remove any associated late fees. Amazon suggested reaching out via this email address for assistance in resolving the issue. Once this matter is settled, I intend to close the SB account due to these issues.
Reported by GetHuman-jimperle on martes, 23 de junio de 2020 22:06
I typically pay my Synchrony Bank account directly from my bank, but when I was out of town, I had my wife handle the payment. Unfortunately, she faced login issues both on her iPad and PC, resulting in late fees and a negative mark on our credit report. Despite speaking with a bank agent who partially resolved the charges and promised to rectify the credit report, the problem persists as of today, 7/29/[redacted]. This ongoing problem is frustrating, and if not resolved promptly, I will have to escalate the issue to the relevant authorities.
Reported by GetHuman5111838 on miércoles, 29 de julio de 2020 13:18
I have been a long-time customer of Synchrony Bank. Typically, I make my monthly payments from my bank account. However, during a recent trip out of town, I entrusted my wife to handle the payment through my online account. Unfortunately, she encountered login issues with the Synchrony Bank website, resulting in the bank charging me an extra $25 along with an additional $8 fee. Moreover, they swiftly reported the incident to credit agencies. Upon my return and attempts to contact customer service, I faced difficulties due to poor connections and unhelpful agents based in India. Despite explaining the situation, they insisted on the late payment. Eventually, one agent agreed to waive the $25 fee but not the $8 charge. Resolving the matter with my credit report was projected to take six months. After expressing my intention to file a formal complaint, I was transferred to a helpful US-based agent who discovered the root of the problem. It turned out that Synchrony Bank lacked accurate information about my cell phone service provider, causing the login issue. Despite fixing the login problem, the agent was unable to address the extra $8 charge or the impact on my credit history. Regrettably, my once-perfect credit score has been tarnished, and I had to cover the $8 overcharge. Once I settle my remaining balance with this unsatisfactory bank and its offshore customer service, I plan to close my account permanently. This experience has been frustrating and disappointing.
Reported by GetHuman5111838 on domingo, 16 de agosto de 2020 15:50
I recently dealt with Roto-Rooter regarding an issue at my home. Despite my recent layoff leading to ineligibility for the full financing amount, I requested the representative to cancel the request. Surprisingly, I have now received a letter containing a credit card with a potential balance of $1,[redacted].00, the sum for which I was told I qualified. I am perplexed as to why this process progressed after my immediate refusal, especially since I opted not to proceed with Roto-Rooter due to their high estimate. I urgently need this account terminated and any related processes ceased promptly. I have no intention of continuing with Roto-Rooter or utilizing this card, especially with the financial challenges I am facing post-job loss amidst the pandemic.
Reported by GetHuman-rdventre on lunes, 31 de agosto de 2020 13:18
In June [redacted], my Amazon account got closed. I called, spoke with a representative, and was reassured that all transactions with Amazon were canceled. However, money is still being deducted from my bank account. Please refrain from taking any more funds. I am no longer associated with Amazon and find this continous deduction unacceptable. Dear Saundra O., Your Amazon Prime membership has been successfully canceled as per your request. A refund of $12.99, consisting of the full membership fee and related charges, will be processed within 3-5 business days. You will see this as a credit on your upcoming billing statement. Should your recent membership charge still be processing, the refund will be issued immediately after completion. If you wish to rejoin Amazon Prime, you can initiate a new paid membership by visiting the Amazon Prime page. Thank you, Amazon.com Customer Service
Reported by GetHuman5220169 on martes, 1 de septiembre de 2020 15:14

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