Supercell Customer Service Issues

I am attempting to recover my old account that belongs to me. I provided evidence, but the representative asked if I had changed the account name, which I cannot recall as I last accessed it four years ago. Unfortunately, after I stated I didn't know, they were unable to locate my account. Feeling frustrated, I expressed my disappointment about the service, and the representative then banned the account I was trying to recover. Despite being banned for 30 days right before clan wars, I am keeping calm. A friend suggested appealing the ban, as they faced a similar situation. Therefore, I kindly request to have my account unbanned promptly. Thank you.

Hello, I recently switched from an Android phone to an iPhone and when I tried to retrieve my Brawl Stars account on the new device, I was banned for 31 days. I reached out to Supercell with all the necessary information to prove my identity and ownership of the account, including my name and email address. However, instead of helping me retrieve my old account, they issued a ban. I am not a hacker, just trying to recover my progress and purchases. How can I regain access to my previous account without facing a ban?

I attempted to recover my old account by submitting all the required information, including purchase receipts and details about the device I used. However, the support team accused me of phishing, resulting in a 31-day ban during the holiday season. I recently returned to playing the game after regaining access to my main account, but this setback is disheartening. Over the last three weeks, I have achieved over [redacted] trophies, and I am eager to continue playing, unlocking new characters, and enjoying the game. This situation feels unjust and frustrating.

Hello Supercell support team, I have been attempting to seek assistance from a representative for approximately two years through various channels. My account named FLAPPY with the player ID V9VQGRG2 was banned in [redacted] on the grounds of account phishing, which I did not engage in. Suddenly, my player ID was erased, the village became inaccessible, and the entire account vanished. Given my extensive history with Supercell games like Clash of Clans, Boom Beach, and Clash Royale since their inception, as a dedicated player who has invested both time and money, I implore you to investigate and address this issue. Despite multiple attempts to communicate my situation in detail and being met with silence, I remain hopeful that you will respond. Please reach out to me through the provided email addresses: [redacted] and [redacted]. Thank you.

Hello, I need help as my Gmail address and password have been stolen. The account in question is [redacted] and the tag is #8crqolrog. It was associated with the "!good of war!" Clan under the name "KIAN," which has now been changed. I have all the necessary information about my account for verification purposes. Please ask me any questions needed. I kindly request for the account to be banned. This time, I am prepared to involve the police in order to regain access to my Gmail account. Thank you for your assistance.

My friend lost his account and reached out to Clash of Clans customer support but didn't receive a response. Trying to help, I created a new account for him from my own, which got banned for phishing. I assure you it wasn't intentional, just an attempt to assist my friend. I am willing to provide concrete evidence to prove my intentions, so I request your understanding to avoid losing my Gold pass and investments.

Dear Customer Service, I hope this message finds you well. I am reaching out to address the recent 31-day ban imposed on my Clash of Clans account under the false accusation of "attempted account theft." My main account, "Youngsimsim," has been in my possession for many years, and the ban seems to stem from my request to recover an old account named "Simon" through the assistance of Clash of Clans Support in French. My interaction with "Stefan" regarding the old account might have led to insufficient information provided, resulting in this misunderstanding. I am devoted to the game and seek equitable resolution. I kindly request the removal of the ban and appreciate clarification if the old account recovery is unsuccessful. I value fair play and have no malicious intent in rediscovering my inactive account after five years. For any further details, please feel free to contact me. Thank you for your attention and understanding during this challenging time. Warm regards, Simon Chaix

Club Shop Problem I had acquired all brawlers and maxed out my account before the update. After the new update, I obtained the 2 new brawlers. However, when attempting to upgrade the brawlers using the club shop to convert club coins into power points, the only options available now are converting club coins into gold or purchasing skins. I did not recall seeing or reading any update about this modification, so I believe this could be a bug that's hindering my progress. Please provide guidance. Thank you, Tudor

After the December 12, [redacted] game update, Clash of Clans is not launching on my PC via the Bluestacks Android Emulator. I have tried reinstalling Bluestacks and CoC within it, but I still encounter a black screen when I load CoC, even though other games work fine. I have contacted Bluestacks for assistance, but while I wait for their response, I would appreciate any help from Supercell in resolving this matter. Thank you for your support. - Nick S.

I have invested significant time and money into two Clash of Clans accounts. One account was linked to a Yahoo email, which required a verification code for access. Despite multiple attempts to receive the code, I did not succeed. After reaching out to technical support and being contacted by Stiven, I was asked for specific details regarding my account access history, last phone used, and more. Unfortunately, I was banned for "account fishing" on the account I sought help for, leaving me unable to contact support through that account. I am frustrated by the lack of assistance and the ban on one of my accounts without explanation. I possess various pieces of information, such as the account email, debit card used for purchases, and associated phone number, yet no effort was made to resolve the issue. This situation has caused me distress considering the time and money I have dedicated to the game. I would appreciate your support in resolving this matter.

It has been over three hours, and I am unable to access my account as the user who gained access to my game has changed the email associated with Supercell. Consequently, I cannot receive the one-time password for Supercell. Could you reset the game with the old email address provided? I am attaching a screenshot of the new email linked to the account, as well as the original email that has been used for the past couple of years. Please take action promptly. I received a message from a clan member stating that the user is attempting to sell my account.

I recently used a former office colleague's mobile to play Clash of Clans, and he now has access to my Gmail account. He logged in and changed the email linked to my Supercell account. Originally, the account was linked to my email address, [redacted] However, it has now been switched to a different email. Consequently, I am unable to receive the OTP for recovery, as the recovery email has been altered. I need assistance in regaining access to my account.

I lost access to my main account after getting a new phone. The account was linked to a Supercell ID, but I forgot the password to the associated email address. This situation prevents me from inputting the code to recover the account via Supercell ID. I am unable to regain my account as I cannot recall the password for the old email linked to it. This account holds significant sentimental value to me, and I am desperate to retrieve it. Any guidance on possible steps to recover it would be greatly appreciated. Thank you for your assistance.

I have been actively playing Clash of Clans for several years, investing a significant amount of money into the game. Recently, I decided to start fresh by leaving my account and Game Center to ensure a new beginning upon reinstallation of the game. After approximately a year and a half, I am hoping to retrieve my original account named "KING," with Town Hall level 12 and ID #C8VYCYJR. Regrettably, upon reaching out to support for assistance, I was accused of attempting to regain access to my account illicitly. I genuinely desire to reclaim my account, as I have made substantial investments in it.

Hello, I recently experienced an issue with my phone where I had to delete a game due to lack of memory. Afterwards, I reset the settings and regained memory. I re-downloaded Brawl Stars only to discover that I couldn't log in to my account as I didn't have a Supercell ID. I suspect that my account is lost. I attempted to reach out to Brawl Stars' help and support, but unfortunately, I couldn't find a "contact us" button. I'm eager to restore my account and would greatly appreciate any assistance you can provide. Thank you in advance for your help.

I recently had to free up space on my phone and deleted my Bravl Stars game. After resetting my settings, I redownloaded the game only to realize I lost my account since I didn't have a Supercell ID. I tried to contact Bravl Stars support for help, but couldn't find a "Contact Us" button. I really want to recover my account and would appreciate any assistance. Can someone from Supercell please reach out to me via email to help me restore my account? Please provide me with a link to contact them within the game so I can provide further details about my account like cups, club name, and my tag.

My Google account, [redacted], was stolen through phishing. While I have regained access to it, the perpetrator has changed the email linked to Supercell ID. As a result, I can't manage the account or prevent the attacker from playing with it. I can still access the game on my device, but I'm restricted by these changes. I've faced a similar issue earlier this year and know the process to remedy it. Here is some essential information: 1. In-Game Name: NeedForSkill 2. In-Game Tag: #20Q9092UV 3. Email: [redacted] 4. Clan: Russia 5. Date of Creation: Late [redacted] 6. Creation Location: Moscow, Russia 7. Recent Usage Location: Ryazan, Russia 8. Devices: Xiaomi Pocophone F1, Xiaomi Redmi Note 9 Pro, iPhone 13 9. Purchase Receipts: Recent Google Play purchases for $1.99 and $4.99 on December 12. I can provide more evidence of ownership such as screenshots, videos, IP addresses, and additional purchase history. I earnestly seek your assistance in recovering my account, which represents substantial investments of time and money.

Hello, I was playing with my account until 1 hour ago, and when I closed the Clash of Clans app and reopened it, the Supercell ID prompt appeared asking me to connect. After connecting, I see other accounts but none of them are the correct one. Sometimes I get an option to recover my true account with an image, but when I log in with Supercell ID, it shows a different one. When I start the application, it says they found my Town Hall 8 village, but when I try to recover my account using the name "lluch jr," it shows a Town Hall 7 village, which is not the correct one.

My brother's account was hacked (YVLG9Q9CG). He tried contacting Supercell through the in-game support, but they mistakenly banned his new account instead of helping him. When he logged in, it showed someone else was already using his account on a different Supercell account. He provided evidence like screenshots of his game progress and transaction receipts, but Supercell banned his new account for [redacted] years for "trying to access someone else's account." Upon checking the account, it was clear the name had been changed after the hack. Despite his complaints, Supercell gave a bad response. I am now reaching out anonymously, hoping Supercell will uphold fair play and assist my brother in recovering his account or reimbursing him for his expenses.

Hello dear administrators, I have been unable to contact you for the past 7 days. Please help me. My account has been stolen. My phone was being repaired, and the next day after the repair, I started noticing that someone else was accessing my account. Initially, I didn't pay much attention to it, thinking it was just a glitch, like a game message saying someone else is playing on your account on another device. Then, when I saw that the person playing bought a golden pass, I was very upset because I realized my game had been stolen. I wrote in the chat for them to leave my game, but they continued playing. This started on December 2nd, and for 12 days, they played with my account until I was advised to change my email and told how to do it. I changed my email, feeling relieved that nobody would play with my account. However, after half an hour, I couldn't access the game because it had been blocked. I have all the game achievements, made the first payment for the golden pass, know my village almost by heart, levels of heroes, village. I am earnestly asking for your help to return my account. I have been without the game for 4 days, and I have been playing for a long time — approximately since March 7, [redacted]. My nickname is "turok-XAH" level 15. Please, I beg you, help me.