Hello,**About ** days ago, I had a conversation with a Supercell employee on an account...

GetHuman6899406's problème de service client avec Supercell de décembre 2021

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Courriel sur le compte, nom d'utilisateur, mot de passe, nom de jeu, type de console, type de version de jeu et nom du titulaire du compte
The issue in GetHuman6899406's own words
Hello,**About ** days ago, I had a conversation with a Supercell employee on an account to delete my old Clash Royale account that I no longer used to allow me to use the email for that account on my new main account. I don't remember the exact details of the account, but I know that the name of it was "Royal Trainer", without the quotations of course. It is clanless, and I don't remember the trophies, but I think that it was either in Electro Valley or Spooky Town. I don't know anything else. The support conversation took place on the old account (Royale Trainer) that I wanted to delete. After I confirmed that I wanted my account deleted, it seemed like everything was going well. Once the **-day deletion warning confirmation went by, I was expecting to have my account deleted and my email free so that I could make a Supercell ID with that email on my main account. Seven days later, the account still hasn't been deleted, and I am stuck with the "Account Deletion Warning - Following your request your account will be deleted soon" message. When I press "Okay", the game just reloads and gives me that message again. This means that I can't even play on a different account, because it forces me to keep on clicking "Okay", and I am not able to do anything else. The game stops loading at **% when it gives me that message. I've tried uninstalling and reinstalling Clash Royale on the app store, but it's no use. The same thing happens. This message is more of a reminder that my account still needs to be deleted. I don't mean to come off as impatient or annoying, and I'm sorry if I do.**Best wishes.

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Supercell

Problème de service client
Reported by GetHuman6899406
déc. 10, 2021 - il y a 5 mois
Not resolved
Vu par 2 clients jusqu'à présent
Problème similaire à 258 autres
0 clients suivant ce

Timeline

GetHuman6899406 a commencé à travailler sur ce problème
déc. 10, 2021 11:11pm
GetHuman6899406 indique que le problème n'est pas encore résolu.
déc. 11, 2021 10:13pm