I canceled a payment with Sprint during the the time of my mom’s passing shortly after...

GetHuman3077555's customer service issue with Sprint from June 2019

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The issue in GetHuman3077555's own words
I canceled a payment with Sprint during the the time of my mom’s passing shortly after the death of my father. Sprint still processed the payment, which caused the payment I made for my moms services to be returned. They ended up canceling my moms services until I could correct the situation which caused me to have to pay out more money. I then lost my job on May **th due to the excessive amount of time I had to take of following the situation with my moms services. I have been making payments to Sprint, but today when I advised I cannot make the scheduled payment I have for tomorrow they wouldn’t assist me with making any money arrangements. I have been with Sprint since ****, and would like to remain with them. I just need understanding of what has transpired and assistance with arrangements for payment.
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Customer service issue
Reported by GetHuman3077555
Jun 12th, 2019 - 3 mons ago
I have an issue with Sprint too
Not resolved
Seen by 2 customers so far
Similar issue to 6740 others
0 customers following this
GetHuman3077555 started working on this issue
Jun 12th 10:22pm