In april, my drug addicted son ordered a phone and sprint drive on my account without m...

GetHuman-tscreaso's customer service issue with Sprint from June 2019

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The issue in GetHuman-tscreaso's own words
In april, my drug addicted son ordered a phone and sprint drive on my account without my permission. When it appeared on my bill and I found out I contacted sprint to try to return the items. THEY HAVE NOT BEEN ACTIVATED OR USED. Sprint did not respond to multiple contacts even a written letter to their contact us address in OVerland Park KS. I keep having my service restricted even though I have paid my bill except for the charges associated with these items. Sprint restricts all internet, texting making phone calls and yet still wants me to contact them ican only call the number that asks me for this money over and over. Due to repeated no response and sprints actions I finally got on chat which has never helped. Ruby promised this would be taken on by her personally and she got special permission to restore my service and would get the rest handled within ** hours I would get a phone call telling me . She also said she was requesting that my service be $*** for * lines monthlyas satisfaction for all the problems. Then I get a phone call from some man I cannot understand and he tells me the items cannot be returned as the policy for satisfaction is ** days and it has been * months. In reality it was the middle of April I thin ** oor **th I have tried to return since I saw on bill on May *. So I asked him did Ruby lie to me then yesterday when she told me this was not sprints intention and they wanted me to be happy. He just kept mumbling and transferred to somebody else a female who kept saying she could not hear me SO I said please call me back at *pm an hour from now. She agreed NO CALL FROM SPRINT YET* So I get back on line to chat today to Jewel C and she says they did call no answer and it was rescheduled for Monday ALL THIS TIME I HAVE NO SERVICE due to wanting me to pay for items I did not order and I paid my bill other than this. So Jewel tells me to call *** ******* the tellesales who had made the decicion to take back the items yesterday and give them this number Transaction ID ********** and let her know what they advise me to do. She promises to stay on line. I call and get some worman and I read her the chat message telling her I m online with JEwel and while I m reading she hangs up on me. I type to Jewel and say I will try again. I call and get Edson, who does not listen to me just keeps asking me for my name and number which I give him and he just repeats, I try to tell him if he will listen he will get all the answers and give him the ID twice. HE says " WHATS THAT" I ask if he bothered to listen at all and he asks for my name again. I tell him to forget it I m going back to Jewel. I type to her SHES GONE IMAGINE THAT chat open no Jewel I try chat * times and everytime it asks what I need I say resolve billing issues and it goes no further I m not blocked from chat eveidently I ve had it with this ****. *** year customer
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Customer service issue
Reported by GetHuman-tscreaso
Jun 8th, 2019 - 4 mons ago
I have an issue with Sprint too
Not resolved
Seen by 2 customers so far
Similar issue to 6702 others
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GetHuman-tscreaso started working on this issue
Jun 8th 6:49pm