My Sister-in-law is LeAnn Lee. Account number is *********. Phone number was...

GetHuman-vpalluck's customer service issue with Sprint from June 2019

Help with my Sprint issue
The issue in GetHuman-vpalluck's own words
My Sister-in-law is LeAnn Lee. Account number is *********. Phone number was ***-***-****.She has passed away so I brought her phone to the sprint store in Fargo ,North Dakota the end of april and they took the phone and discontinued it. Her spouse is in a memory care facility and is unable to handle this. I am his power of attorney. I need to have the billing discontinued. I am a sprint customer and my phone is ***-***-****. I spoke with someone last evening and another representative was to call me this morning but I did not get a call. Can you help with this? Thanks.
Since I have power of attorney over LeAnns spouse I am paying the bill and want the account terminated.
I want the account discontinued as the owner is no longer living. It should have been cancelled when I turned the phone in.
I have a sprint phone and have had to previous issues.
I have an issue with Sprint too
How GetHuman-vpalluck fixed the problem
A representative called me on Monday morning and told me the account was cancelled.
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Sprint

Customer service issue
Reported by GetHuman-vpalluck
Jun 7th, 2019 - a mon ago
I have an issue with Sprint too
Fixed
GetHuman-vpalluck shared how to fix
Seen by 21 customers so far
Similar issue to 6697 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman-vpalluck started working on this issue
Jun 7th 11:44pm
GetHuman-vpalluck indicated the issue is not fixed yet.
Jun 10th 11:18pm
GetHuman-vpalluck indicated the issue is not fixed yet.
Jun 10th 11:22pm
GetHuman-vpalluck indicated the issue is not fixed yet.
Jun 11th 12:47am
GetHuman-vpalluck indicated the issue is not fixed yet.
Jun 11th 12:48am
GetHuman-vpalluck indicated the issue is not fixed yet.
Jun 11th 12:53am
GetHuman-vpalluck indicated the issue is not fixed yet.
Jun 11th 1:13am
GetHuman-vpalluck confirmed the issue is fixed. Hooray!
Jun 13th 2:52am