My sound won’t work on my iPhone XR I bought today for games etc but YouTube it will

GetHuman1947121's customer service issue with Sprint from January 2019

Help with my Sprint issue
The issue in GetHuman1947121's own words
The problem: My sound won’t work on my iPhone XR I bought today for games etc but YouTube it will
GetHuman1947121 did not yet indicate what Sprint should do to make this right.
I have an issue with Sprint too
How GetHuman1947121 fixed the problem
I turned on the ringer
Please help with my Sprint issue
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Sprint

Customer service issue
Reported by GetHuman1947121
Jan 11th, 2019 - 2 mons ago
I have an issue with Sprint too
Fixed
Seen by 15 customers so far
Similar issue to 4859 others
0 customers following this
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Timeline
GetHuman1947121 started working on this issue
Jan 11th 10:23pm
GetHuman1947121 confirmed the issue is fixed. Hooray!
Jan 12th 10:51pm