Southwest Airlines Customer Service Issues

On August 3rd, [redacted], I set aside a roundtrip flight from Chicago to BWI for approximately $[redacted], which I couldn't purchase until today. Upon revisiting the saved booking, the price has increased to $[redacted]. I feel misled and kindly request that the original fare be honored. Missing out on this flight to attend a 40th high school reunion with a friend from Chicago is disappointing as the flight is now beyond my budget and my friend is expecting me. The original flight was set to depart Midway at 6:15 a.m. on August 24th and return from BWI at 7:15 p.m. on August 25th. I would greatly appreciate it if you could honor the fare I initially saved.

On August 16, [redacted], I traveled on Flight [redacted] from FLL to BNA. During the initial drink service, I missed my turn as I was asleep. After waking up, I politely tried to get the attention of the flight attendant, Cathy, but she seemed to overlook me multiple times until another passenger noticed and helped me. When I finally got my ginger ale, it was mostly ice. I felt discriminated against and received poor service from Cathy, but on my connecting flight, [redacted] from BNA to SNA, the male and female attendants provided exceptional service. They were attentive and made all passengers feel welcomed. Southwest Airlines has been my preferred choice for many years due to the outstanding service provided by most employees. I hope that there can be an easier way for customers to identify flight attendants by name in the future.

Hello, I flew with Southwest Airlines on Saturday, August 17, from Long Island to Baltimore and back. The crew on the 6:40 AM flight to Baltimore was excellent, but the night flight had some issues. The flight was delayed, which I understand can happen, but it was also completely overbooked. I had to sit in the front with my sister, who needed a wheelchair, and the flight attendant there was rude. Despite the long day and many children on board, the attendant was more focused on flirting and making loud jokes with three female passengers, giving them free drinks without taking payment. This made the flight unpleasant, as I was exhausted and just wanted some rest. I will avoid that flight in the future due to this experience.

I have reservations for a round trip flight from Atlanta to Indianapolis from 12/21 to 12/28. I found leftover funds from a canceled trip (ATL-FLL) earlier this year that should have been used to purchase our December tickets but were not (confirmation # VJ8MSV). These funds expire in January. Is there any way we could receive a credit for the December flight, utilize the old credit from the ATL-FLL trip (confirmation # RYZP6L), and then transfer the December flight (ATL-IND) onto a credit for future use next year? This would prevent us from losing the money from the canceled ATL-FLL trip. We are not frequent flyers but loyal Southwest customers. I sincerely hope you can help us save our credits. Thank you, Sheilah B.

I attempted to buy my ticket online from New Orleans to LAX for $[redacted].00, but continuously received an error message stating the sale did not go through. The process would run for 5 minutes before displaying the message. I suspect it might be because I was trying to use two gift cards along with my credit for the purchase. Interestingly, when I tried again right after midnight, the price had increased to $[redacted].00. I am hoping you can honor the original price as there may have been a system error. Thank you.

Hello, on August 7th, our flight was canceled at 4 p.m. due to weather, even though we were not scheduled to leave until 8:25 p.m. By that time, the weather had cleared hours before. I'm wondering if it's usual practice to cancel flights so early? Our confirmation numbers are U6JR2G and SXLABE. We had a group of 6 people and lost a whole day of vacation due to this. We had all taken time off work, were out to dinner on our way to the airport when the flight got canceled, and then spent 50 minutes on hold trying to reschedule. The alternate flight they booked for us ended up being a long 6-hour journey with a 3-hour layover. Regarding our return flight on August 24th with confirmation number U6JR2G, my flight was delayed 1 1/2 hours because they said they had to change the oil on the plane. Could this maintenance not have been planned in advance? I'm just curious if these occurrences are typical on your flights. Thank you, Denise & James L.

As long-time senior customers, my wife and I had to cancel her flight due to a serious auto issue. One cancellation was valid for a year, while the other cancellation involved a reservation she made for her brother's visit months ago. Following her recovery, she wanted to rebook her trips. One reservation, valid for a year, was easily rebooked. However, the second one needed to be rebooked for a date earlier than expected on Sept 12th. Despite our confusion between the two cancellations and the booking date issue, we appreciate the understanding of the reservation agent. Given my wife's status as a [redacted]% disabled veteran, we hope for some flexibility regarding the second reservation's refund. We have been loyal Southwest Airlines customers traveling frequently between FL and BWI or DCA, holding Rewards Cards for years. My wife intended to reach out to customer service but may still be confused about the situation. I am currently online with Southwest to address this matter further.

Dear Sir or Madam, I want to share my recent experience with Southwest Airlines when traveling from Las Vegas (LAS) to Chicago (MDW). At approximately 3:15 PST on flight #[redacted], I encountered an Southwest Airline Agent who displayed hostile behavior, making the boarding process difficult. Despite a Group B Position 50 pass, I patiently waited in line, but the situation escalated when questions were asked. The Agent's attitude became confrontational, leading to threats of not allowing me to board. Even after a Supervisor intervened, the Agent's actions were unwarranted and caused public humiliation. As a veteran and frequent traveler, I believe the Agent's customer service skills need improvement to prevent similar incidents in the future. I hope Southwest Airlines addresses this issue promptly to restore my confidence in choosing them for future travels. Thank you for your attention to this matter, and I await a response concerning the resolution of this unfortunate experience. Sincerely, Cuthbert E. Ashby

Good morning! I made a flight booking with Southwest a few months ago, but had to cancel due to an emergency. I received flight credit, and now I'm trying to book a flight for January [redacted], which is after my credit expires on November 29, [redacted]. Southwest mentioned I could extend the credit on November 30, [redacted], but with a $[redacted] deduction. I find this unfair considering I paid full price for my original tickets. I would like to speak to a manager about getting a refund without using any credits. My wife and I have been loyal Southwest customers for years. Looking forward to your prompt response. Thank you!

I was supposed to take a flight from Boston Logan Airport to Chicago, but it was canceled. They rebooked me on a flight to Baltimore, then to Fort Lauderdale, and finally to Jamaica. Unfortunately, when I arrived in Jamaica, my luggage was missing. This issue happened on September 30th, and today is October 3rd. My claim number is [redacted], and my name is Anthony. When I last contacted the luggage claim department, they informed me that my luggage arrived in Montego Bay on October 1st. It has been three days, and I am still waiting for my luggage. My confirmation number is OEQFZU.

I mistakenly booked a flight with Southwest.com from Dallas to San Diego on October 5th, [redacted], when I actually intended to book it for October 6th. Due to this error, I missed the 10-minute window for flight cancellations and forfeited all funds. I have already rebooked the correct flight, but due to the higher cost, I was hoping to inquire if there was any way to assist me given the circumstances. My confirmation number is vm4jof and my Rapid Rewards number is [redacted]2.

I am trying to get a refund or credit for our canceled flight to Florida on 8-30 due to the hurricane threat. A group of 11 of us were traveling, and for safety reasons, we decided not to go. I also have non-refundable tickets to Universal Studios bought through Groupon, expiring on Dec. 21. I need to resolve this issue soon to rebook flights while prices are still reasonable. Two of the eight children traveling have never flown before and are excited about visiting Universal Studios. Your prompt assistance is greatly appreciated.

I applied travel funds from a previous flight for $[redacted].96, but only $98.98 was credited, leaving a balance of $[redacted].98 instead of $[redacted].00. I need to book these flights quickly as my daughter requires a set time for caring for our autistic child. I have a Southwest Airline gift card for $[redacted].00 to cover the remaining balance. I need this resolved urgently to finalize Christmas visit plans as I'll be caring for my grandson during the break. Please address this promptly as time is crucial, and I have limited phone availability until the evening. My canceled flight's confirmation number is L49GTG. - Margaret A.

Subject: Flight Reschedule Issue Dear Sir/Madam, I am writing to address the flight rescheduling of my upcoming trip from Dallas Love Field Airport to Pittsburgh International Airport. My booking reference is VE53MQ. Originally, I was scheduled to arrive in Pittsburgh on October 31st, [redacted] at 11:10 AM. However, due to the reschedule, my flight will now land at 4:10 PM, causing a delay of 5 hours. This delay has resulted in me missing my arranged transportation and potentially missing half of my Alumni meet. I will now need to arrange alternative transportation at an additional cost of $[redacted] - $[redacted] using Uber or Lyft. While I appreciate being accommodated on another flight, the overall disruption to my travel plans has been quite frustrating. I specifically selected Southwest Airlines for this trip to ensure timely arrival for my Alumni meet in Pittsburgh to avoid such inconveniences. Unfortunately, this experience has led to additional expenses for rescheduling transportation to Indiana, PA. I hope for a resolution and compensation for the inconveniences faced during my travel with Southwest Airlines. Thank you.

Dear Customer Service, I am reaching out to address the flight reschedule for my upcoming trip from Dallas Love Field Airport to Pittsburgh International Airport. Originally, I was scheduled to arrive in Pittsburgh on the 31st of October, [redacted] at 11:10 AM, but due to the flight delay, I am now expected to arrive at 4:10 PM. This delay has caused inconvenience as I will miss my arranged transportation and half of my Alumni meet. Consequently, I will now need to book an Uber or Lyft at an additional cost of $[redacted]. While I appreciate being accommodated on another flight, the overall experience has been less than satisfactory. I specifically chose Southwest Airways for its reputation of timeliness, which unfortunately was not met in this instance. The disruption to my travel plans has resulted in added expenses, including the need to reschedule transportation from Pittsburgh to Indiana, PA. The unexpected costs incurred have been significant, and I am hopeful that Southwest Airlines will consider compensating me for the inconvenience and financial burden caused by these travel disruptions. Thank you for your attention to this matter.

My family used Southwest to travel to Maui and back to Salt Lake City. Originally, our return flight had an hour layover, with us arriving home around 8:15. In August, the flight was changed to a six-hour layover, getting in at 1 a.m. Instead of the email clearly stating "FLIGHT CHANGED" or "DELAYED FLIGHT," it only said "flight confirmed." Overlooking the email in my excitement for Maui, I didn't notice the change until we were on the flight to Maui, checking the Southwest app. I am frustrated because now we have to endure a long layover with our young children and anticipate a challenging flight back. I feel let down by the lack of clarity in the email. Contacting customer service provided little help or apology, leaving me feeling even more frustrated and angry. It's tough enough traveling with children, let alone with unexpected changes like this. I hope Southwest improves their communication for future travelers.

I have four airline reservations booked in December [redacted] for my cancer treatments scheduled at Mayo Clinic in Phoenix, AZ in April [redacted]. Due to Merick Pharmaceutical discontinuing the serum needed for my treatment, I am unable to use the tickets. My health prevents me from traveling for leisure or any reason, and Dr. M. Tyson, M.D., has written a letter explaining the situation, which I am waiting to receive. Since I won't be able to travel by the ticket expiration date of January 29, [redacted], I am kindly asking for a refund. Your understanding and assistance are greatly appreciated. Thank you.

I booked a flight for Sandra Brown using confirmation #LJ72C3, but she was a no-show. The flight was then changed to confirmation #MQYGCW, but it has been cancelled because Sandra couldn't make it. I need to change this flight to a voucher promptly for another person's travel, but I was informed that I have to wait until the expiration date to do so. I would like a voucher or an immediate refund to my credit card. My name is Gerald Hudis, and I arranged the flight originally using my credit card. I've been trying to contact customer relations without success. Please reach out to me by phone at [redacted] or via email. Thank you for your assistance. Gerald Hudis

Last night, upon arriving on my flight from Indianapolis to Tampa at 9:30 pm, I successfully retrieved my baggage, but unfortunately, my checked Rollator walker was not among them. The walker is distinctive, being red with a black seat, and tagged with my information: Linda Vetter, [redacted] Sandy Creek Lane, Tampa, FL [redacted]. As a handicapped individual, I am reliant on this walker. Is there a possibility to arrange for its delivery to me? Thank you, Linda Vetter.

I recently traveled from BWI to Las Vegas with booking reference TB8FRB. I was charged for Early Bird check-in ($25 X 2) even though it did not occur on either flight. There's a chance I mistakenly linked my early check-in to my next flight from BWI to Fort Lauderdale, reference QEMXQU. If this is the case, please ignore this request. If the Early Bird check-in charge was intended for my BWI to Vegas flights (TB8FRB) but didn't happen, kindly transfer the $50 fee to cover Early Bird check-in for my upcoming BWI to FLL flights with confirmation QEMXQU. Thank you.