How do i update my sony blu ray player

GetHuman2778106's customer service issue with Sony from April 2019

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The issue in GetHuman2778106's own words
The problem: How do i update my sony blu ray player
GetHuman2778106 did not yet indicate what Sony should do to make this right.
I have an issue with Sony too
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Sony

Customer service issue
Reported by GetHuman2778106
Apr 19th, 2019 - 6 mons ago
I have an issue with Sony too
Fixed
Seen by 8 customers so far
Similar issue to 2837 others
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Items needed
Name
Billing address
Order number
Adresse e-mail
Phone number
Where was the item purchased
Timeline
GetHuman2778106 started working on this issue
Apr 19th 10:48pm
GetHuman2778106 confirmed the issue is fixed. Hooray!
Apr 19th 10:55pm