I forgot my password for my account. I can't just use email & change password bc I have...

GetHuman5978886's problème de service client avec Samsung de avril 2021

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The issue in GetHuman5978886's own words
I forgot my password for my account. I can't just use email & change password bc I have the * passcode setup. I have to enter proof of identity twice. When I say forgot password it asks for my phone number. I have a new number now so it's unrelated to my account. The number on my account is invalid now. The phone that is related to my account was damaged & therefore out of service. So I'm on a different phone with a different number. And the safety feature of having * passcodes has shut me out of my account

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Samsung

Problème de service client
Reported by GetHuman5978886
avr. 19, 2021 - il y a un mois
Not resolved
Vu par 1 client jusqu'à présent
Problème similaire à 2269 autres
0 clients suivant ce

Timeline

GetHuman5978886 a commencé à travailler sur ce problème
avr. 19 9:06pm