My husband and I are retired and decided to spend our money on a new Samsung **" TV. We...

GetHuman-jdoni's customer service issue with Samsung from September 2019

Help with my Samsung issue
The issue in GetHuman-jdoni's own words
My husband and I are retired and decided to spend our money on a new Samsung **" TV. We had previously had a Vizio and heard good things about Samsung. We purchased the UN**NU**** from a local WalMart. We spent the day hanging the TV on our wall which was great! The picture is good but when we went to connect our DVD we found only * HDMI ports. We have a fire stick and our cable box plugged in so no room for our player. There was nothing on the box to indicate this TV only had * ports, so now we have to buy an additional device to use our player. We had already dismantled the box so cannot return the TV, plus we don't have the know how or strength to take the TV down..so we are stuck. If there had been that info on the box we would have purchased the model that has multiple ports. WE are not tech savvy so having another device and another remote is overwhelming. I am so unhappy and frustrated with our purchase and hope that in the future you put this important info on the OUTSIDE of your boxes. WE would be happy to pay the difference for the **** model, but the store does not stock it and now will not take it back without the box. Very unhappy :-(
GetHuman-jdoni did not yet indicate what Samsung should do to make this right.
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How GetHuman-jdoni fixed the problem
We were lucky that WalMart took this TV back, we exchanged it for a Vizio which is much better picture and has * HDMI ports listed on the BOX!! Will not be buying any Samsung products in the future, customer service was no help
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Samsung

Customer service issue
Reported by GetHuman-jdoni
Sep 21st, 2019 - 22d ago
I have an issue with Samsung too
Fixed
GetHuman-jdoni shared how to fix
Seen by 8 customers so far
Similar issue to 4434 others
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Timeline
GetHuman-jdoni started working on this issue
Sep 21st 11:23pm
GetHuman-jdoni indicated the issue is not fixed yet.
Sep 24th 11:42pm
GetHuman-jdoni confirmed the issue is fixed. Hooray!
Sep 24th 11:43pm