RBS - Credit Card Online Service Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about RBS - Credit Card Online Service customer service, archive #1. It includes a selection of 1 issue(s) reported March 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
In January, I unfortunately fell victim to a scam while in Italy. I mistakenly paid €[redacted].00 to a company named Reimage for a year-long 24/7 software computer service contract. I used my debit card for the payment, which was debited on January 14th, but I never received any confirmation or contract from them. My experience with this company turned out to be a nightmare for the following six weeks. Upon realizing the situation, I reached out to a contact in America as I had lost contact with the Italian company. They promised me a full refund. However, I recently found out that Reimage itself is a virus, casting doubt on whether they will follow through with the refund. I am now uncertain if I will ever see my €[redacted].00 again. Any assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-iriscur on Thursday, March 7, 2019 2:15 PM

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