Hi and good afternoon I will like to know your face mask policy because my dad went int...

GetHuman-melgavir's Problème de plainte avec PETCO.com de août 2020

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The issue in GetHuman-melgavir's own words
Hi and good afternoon I will like to know your face mask policy because my dad went into your store in Patchogue on Sunrise Highway and he was approached by one of your managers and was told to not to come back if he is not wearing a mask. My dad had a face shield which covered his entire face and this face shield also counts as a face cover. My dad is ** years old and he used to get all the products for his beloved dog. He felt intimidated and embarrassed that he was ask to leave by your manager. My dad works for stop and shop supermarket and we were provided those face shields so I know they are ok to be worn. When my dad told your manager that he works for stop and shop and the face shields are ok, she proceeded by yelling at him saying “my son works for stop and shop and that’s not true”. I don’t want anything in return other than an apology to my dad for the behavior that your manager displayed towards him. As we work in customer service areas our priority is customer satisfaction and I hope you see my point and do what’s right. Have a great day and I hope everyone of your staff members and their families are safe during this hard events.

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PETCO.com

Problème de plainte
Reported by GetHuman-melgavir
août 18, 2020 - il y a 7 mois
Not resolved
Vu par 8 clients jusqu'à présent
Problème similaire à 68 autres
0 clients suivant ce

Timeline

GetHuman-melgavir a commencé à travailler sur ce problème
août 18, 2020 7:52pm
GetHuman-melgavir a confirmé que le problème était résolu. Hourra!
août 19, 2020 7:18am
GetHuman-melgavir indique que le problème n'est pas encore résolu.
août 20, 2020 12:17am
GetHuman-melgavir indique que le problème n'est pas encore résolu.
août 22, 2020 5:08pm