Account is being hacked. Other user in two states are stealing my info. *Windows or Mic...

GetHuman3466649's customer service issue with Microsoft - Tech Support from August 2019

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The issue in GetHuman3466649's own words
Account is being hacked. Other user in two states are stealing my info. *Windows or Microsoft support service has informed me they will shut my computer, plus my telephone down untill the time comes I can be able to pay on a firewall plan.*Can they legally do this.*Please help me.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman3466649
Aug 22nd, 2019 - a mon ago
I have an issue with Microsoft - Tech Support too
Not resolved
Seen by 3 customers so far
Similar issue to 15735 others
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Timeline
GetHuman3466649 started working on this issue
Aug 22nd 5:53pm