Metro PCS Customer Service Issues

I was informed by MetroPCS customer service that they provide a military discount in-store. However, when I visited the Summerville, South Carolina store, I was told that there is no military discount available for phone purchases or services. The staff mentioned it goes against their policy. I would like guidance on how to receive a retroactive refund for the promised military discount. Any assistance with this matter is appreciated. Thank you.

I am having issues with Metro PCS customer service. When I try to suspend my service, they keep hanging up on me. My bill is paid until January 5th, [redacted]. I was hung up on 15 times, which is frustrating. I believe they need better staff who are willing to assist customers. If this continues, they will lose customers. I am considering reporting Metro PCS to the BBB.

Due to the challenges presented by COVID-19, I have been out of work for four months. Unfortunately, this has caused me to fall behind on my phone bill. I am hoping to arrange a payment plan and possibly defer the bill until after Christmas so I can catch up on my payments. My phone service has been disconnected for over 30 days, making it impossible for me to receive a verification code via text. For further communication, please reach me at [redacted] or [redacted]. My name is Alecia Alford, and my account pin is [redacted].

My cell phone was stolen, and I have locked it. I can even see where it is located, but unfortunately, it's in a rough area on the other side of town. I have filed a police report, but I am currently without a phone. My money was also taken, leaving me unable to communicate with my job and business partners. I have been a loyal customer on autopay. Can you assist me with a replacement phone?

When I am not working and try to contact US Bank regarding my unemployment benefits, the call drops after 5 seconds. Similarly, when I try to call my wife on [redacted], the signal also drops after 5 seconds. These are just a couple of instances where the call gets disconnected. I am experiencing this issue every time I make a call, and it is very frustrating as I cannot work or stay in touch with my family. Could you please check my phone to see if it's defective or if there is a bug causing this problem? The constant dropping of calls after 5 seconds has made the phone practically unusable for me.

On Christmas, my phone got water damaged, and now I need a replacement. Today, I visited the Wedge Wood Commons store in Stuart, FL, where I was informed that I needed to wear a mask to enter. Unfortunately, I cannot wear a mask. I own 5 phones with your company, and I urgently need a replacement for my broken phone for my business. However, since I couldn't enter the store due to the mask policy, I will have to explore other options. My name is Joe Chapman, and you can reach me at [redacted].

I recently purchased a phone at [redacted] Battlefield Pkwy, Fort Oglethorpe, Georgia [redacted] on 12/24/[redacted]. I paid for a month of service and received a free Stylo 6 as a new customer. Despite finding a case charged to me, I returned it within 48 hours. The staff only refunded $21.39, claiming it was a promotion. When I questioned the high price I paid for the phone, they were unprofessional and refused to return my money, even keeping a gift card I had received. They were dismissive and rude when I tried to retrieve my phone. I have tried contacting them with no success, even reaching out to the news channel in my area. The store has been unhelpful, and the situation feels like theft to me. I have reported this to the police. I am not pleased with their service and hope for a resolution soon. Phone number: [redacted]. -Mrs. B.

I'm requesting a 2-day extension on my payment due on December 29, [redacted]. I usually receive a notification text from Metro a week before and a day prior to the due date, but I didn't receive any this time. I upgraded my phone 4 months ago and since then, it has been malfunctioning. I had to replace it and get a new SIM card within 3 months of the upgrade. I believe the issues with the phone might be the reason why I missed the payment notification. Therefore, I kindly ask for a 2-day extension to make the payment.

I have an unlocked phone and need to speak with an agent urgently, but I don't have a phone available. I only have access to my laptop and require immediate customer service assistance through chat. I recently upgraded from an iPhone 6s Plus to a newer iPhone, and while the agent assured me everything would function properly, five hours later, I am unable to communicate and find myself in a difficult situation with no means to reach out for help.

A few weeks ago, I received a warning message indicating that my phone was sending an excessive number of SMS messages, possibly related to my recent downloads of 10 games for a chance to win a gift card through Rewarded Play. Following this, my phone experienced difficulties reading the SIM card and stopped detecting the SD card contents. Despite having McAfee Antivirus, which didn't detect any viruses, the phone required frequent reboots. Even after uninstalling the games and the Rewarded Play app, the issue persisted. Ultimately, on Dec 30, the phone permanently lost SIM card recognition, leading me to reset the apps and eventually perform a factory reset. Unfortunately, during setup, inserting the SIM card did not yield any results. When visiting the Metro PCS store to purchase a new SIM card, authentication was unsuccessful as I couldn't display a text message from Metro PCS due to the phone's dysfunction. My account is up to date with the latest payment made on Dec 31 at 11:52 PM. My phone details are as follows: Moto G7 Power Model [redacted]42, Serial [redacted][redacted].

I was paying for two cell phones totaling $95 a month. Unfortunately, my purse was stolen, so my husband has his phone with the number [redacted] while my phone number was [redacted]. I explained the situation to a representative when I went to get a replacement phone on December 9th. He offered me a new phone for $60.05, but it didn't include a hotspot feature. Later, I noticed my bill increased to $[redacted] or $[redacted], which I paid with my credit card. This, along with the $60.05 phone cost, totaled $[redacted]. Now, it shows I owe $[redacted]. I want to consolidate our phone plans so both my cell and my husband's are on one combined payment plan. I don't want to pay for the [redacted] phone since I don't have it. I might consider switching to another company if my bill keeps rising from $90 to $95 to $[redacted] to $[redacted]. I am also concerned that only my husband's phone has international calling.

I purchased a new phone in April but it needs to be charged twice a day and drops more calls than it makes. I visited the Metro store on Lem Turner this morning seeking help, but the employees were unhelpful, insisting I go to the original store where I bought the phone. Despite this, I was able to pay my bill at the store. I tried calling the Max Legit Parkway store multiple times but no one answered, and the mailbox was full. It seems like customer service has declined since T-Mobile joined forces with Metro. My contract ends on the 8th, and if my phone isn't working by then, I will switch to AT&T who is offering two new phones and a lower bill. After almost 18 years with Metro, I expect a working phone or I will be forced to change providers.

I am experiencing difficulty reaching a customer service representative. Five months ago, I upgraded to an LG Stylo 6 from my Stylo 5 at Metro PCS, but the new phone is slower due to the MediaTek processor, not the expected Exynos one. I wish to switch to a Samsung Galaxy S20 FE 5G with a Snapdragon [redacted] processor. Despite already switching, I am not satisfied and hope to get the deal for $[redacted] when upgrading. Please contact me at [redacted]. My name is Ronald Lake. I aim to resolve this issue and return the LG Stylo 6 if I can purchase the Samsung Galaxy S20 FE 5G instead.

My daughter tragically passed away on 11/3, and the police have just returned her personal belongings, including her phone, which is now locked with a password. We have been struggling to unlock it as she was very private. She had additional older Metro phones we are unsure what to do with. Could you kindly assist us in unlocking the phone and activating service for at least a month to retrieve important information? We believe important messages may be on the phone, as her roommates have been accessing her mail. Thank you. - James A., father of Lisa Adamoli.

I was a previous MetroPCS customer and had to cancel due to quarantine. My stepfather recently got me a new MetroPCS phone. When I visited the store yesterday to transfer the service back to me, I was hoping to get one of the free phones offered to new customers, like the LG Stylo 6 or Motorola Moto G. However, the system only showed I was eligible for an LG K51, so I ended up with two of those. I would like to exchange them for the phones I originally wanted. Can you please assist me with this? Thank you for your help. Sincerely, MK.

I have been experiencing issues with my low-budget Aristo smartphone, which is approximately 2 years old. In the past 2 days, I have been unable to make or receive phone calls. Whenever I dial a number, it immediately shows "call ended," and incoming calls disconnect without ringing on my end. Surprisingly, I can still send and receive texts without any problem. I am unsure of what might be causing this sudden phone call issue, as I am satisfied with the phone other than the low volume concern. Should I consider replacing the phone altogether? Any advice or insights would be greatly appreciated. Thank you.

Overcharged Billing Inquiry: My current bill for one phone is listed at $80 with an additional $6 for insurance. I noticed that if I pay in-store, there is a $4 fee, totaling $90. Yet, my total payment made is $96. I have not made any adjustments to my service recently, so I am unsure why there is an extra charge besides the $4 service fee. I recently switched to in-store payments due to difficulties with the Metro app, although I never encountered problems before. Additionally, I settled my bill on January 9th, due on the 14th. However, the app shows a payment due on the 14th, which I just paid with a confirmation received. I would appreciate clarification or resolution for these issues. Thank you, Yvonne S.

I believe I have come across a suspicious phone number, [redacted], associated with an email scam. It seems scammers have taken control of a friend's email account, using this phone number to intercept responses. I hope this information helps to prevent others from falling victim to these fraudulent activities.

I had a negative experience with Perla at the [redacted] South Main store. She refused to serve me after I criticized her service. This feels like discrimination and goes against the 14th Amendment. I believe she should be fired for her poor customer service. I am considering legal action for being denied service and facing discrimination from the store, its unnamed owner, and T-Mobile/MetroPCS. I urgently need a phone and have been without one for over two weeks. Due to snow and other life factors, I can't go to another store nearby. Perla's behavior is unacceptable, and she doesn't represent the values of the companies she works for. I've been a loyal T-Mobile customer for 17 years, but I may have to switch providers if this issue isn't resolved. It would be best to address this problem by letting go of Perla.

My wife and I visited your store on 19th and Mildred in Tacoma, Washington to replace a flip phone that I had accidentally dropped multiple times, damaging the screen. We were planning to compare your products with those of Consumer Cellular. After exploring the Metro PCS options, we decided to stick with your company thanks to the convincing recommendation from your employee. I bought a Samsung Galaxy A11 along with a screen protector and a smartphone cover to prevent future screen damage. The standout was the exceptional service and support provided by Mr. Emad. He not only persuaded us to choose the Samsung phone, but he also helped me set it up by creating an access number, a password, an email address, and guided me on making my first call. Mr. Emad's dedication deserves recognition, and I suggest considering a bonus or even a raise for him. Thank you for your attention to this matter. - Edward R. B.