Someone purchased a brand new item from me and now they want to return it because they...
GetHuman3473314's customer service issue with Mercari from August 2019
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The issue in GetHuman3473314's own words
Someone purchased a brand new item from me and now they want to return it because they can purchase the same thing else where for less. If it is returned to me. I can no longer sell it as new, as its now opened. Your team decided to refund the customer.* I feel this item should not be refunded since now I can no longer sell it as new and it has lost value.
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