Someone purchased a brand new item from me and now they want to return it because they...

GetHuman3473314's customer service issue with Mercari from August 2019

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The issue in GetHuman3473314's own words
Someone purchased a brand new item from me and now they want to return it because they can purchase the same thing else where for less. If it is returned to me. I can no longer sell it as new, as its now opened. Your team decided to refund the customer.* I feel this item should not be refunded since now I can no longer sell it as new and it has lost value.
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Mercari

Customer service issue
Reported by GetHuman3473314
Aug 23rd, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 9 customers so far
Similar issue to 11700 others
0 customers following this
Timeline
GetHuman3473314 started working on this issue
Aug 23rd 10:13pm
GetHuman3473314 indicated the issue is not fixed yet.
Aug 24th 3:01am
GetHuman3473314 indicated the issue is not fixed yet.
Aug 24th 1:35pm
GetHuman3473314 indicated the issue is not fixed yet.
Aug 24th 3:52pm