I ordered a shirt from a girl on the app and she never responded to my message. After...

GetHuman-lillynjo's customer service issue with Mercari from August 2019

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The issue in GetHuman-lillynjo's own words
I ordered a shirt from a girl on the app and she never responded to my message. After * days of purchasing she finally responded saying that she had shipped the package yesterday, but she never confirmed the shipment so I was unable to receive a tracking number or any info about the status of the package. I have messaged her multiple times asking her to respond but she hasn’t. It has been ** days since I ordered. I really adore this shirt that I bought so I don’t want to cancel the order. Thanks for your help!!
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Mercari

Customer service issue
Reported by GetHuman-lillynjo
Aug 24th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 11703 others
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Timeline
GetHuman-lillynjo started working on this issue
Aug 24th 2:45am