I purchased a chipper shredder at Menards on Sunday .. while putting it together my hu...

GetHuman5904150's problème de service client avec Menard Inc. de mars 2021

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The issue in GetHuman5904150's own words
I purchased a chipper shredder at Menards on Sunday .. while putting it together my husband realized the hopper was a poor design and so small it would not be able to shred leaves without getting clogged constantly so He took it back apart and Put it in my vehicle to return the next day Monday. I did not make it to Menards Monday as I got stuck at home however first thing Tuesday I brought it back and they refused to return it.. they said it absolutely had gas in it.. I explain my husband had not put gas in it.. they said well it had oil in it and I said yes as I said he did add oil but it said nothing about oil. He then argued again saying there had been gas put in it I explained I have no idea what you’re talking about because we did not add gas to it. When I realize he was absolutely not going to return the item I asked him OK if my husband goes ahead and gets it going and find that it truly will not work to do leave because the design is for and it will not shred the leads the way it claims to do what do we do. He then explained buying one was too small of a hopper was not a service item and so I wouldn’t be able to return it anyway so now I have a $*** piece of equipment I haven’t used and may not be able to use if my husband is correct. And he is telling me that I’m stuck with it there is no returns for my item no matter what is essentially what he said. I cannot imagine Menards policy is to ***** people out of their money on a large purchase when they purchase something that will not work for their project. The minute I walk into Menards to do my returns the very first thing out of the girls mouth was that it can’t be returned because of gas before she had even open the box I honestly believe that they had no intention of returning it no matter what if they had to stick their nose to the gas tank to supposedly Sniff gas that sounds ridiculous. And to say that even if we do take it home put it back together put gas in it to test it and it does in fact not work for the leaves like my husband suspects it won’t which is why he didn’t finish putting it together in the first place* then according to the general manager we still can’t return or exchange it even though it claims to be a chipper shredder and be able to handle leaves. This entire situation has me believing Menards had no intention of returning this item from the minute I walked in

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Menard Inc.

Problème de service client
Reported by GetHuman5904150
mars 30, 2021 - il y a 2 ans
Not resolved
Vu par 28 clients jusqu'à présent
Problème similaire à 756 autres
0 clients suivant ce

Timeline

GetHuman5904150 a commencé à travailler sur ce problème
mars 30, 2021 3:32pm