Hey,**Order number: CLYB*********Item - Double french exterior door**I have visited the...

GetHuman-tomtishb's problème de service client avec Menard Inc. de mars 2021

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Hey,**Order number: CLYB*********Item - Double french exterior door**I have visited the store and they told me they cannot help me and that I should reach out to the corporate office.**I have ordered a double exterior french door in this order. While the installation took place at the end of Nov(ordered in the middle of Nov) and we moved in a month later, we have experienced a very strong draft coming from the door (free flow of cold air) almost all around but especially on the bottom and gap between the doors. When I reached out to the installer, they said they will need to inspect the door and maybe take it out(if the issue is the installation). As it was full of snow all around, we ended up taping the door all around it to prevent the draft and waited for the snow to melt. Last week when the snow melted, the crew came ready to remove the door and we saw that:**(*) the seals between the doors are not installed correctly from the factory. Now that there is now snow, you can see the light going straight through the door)*(*) the gap on the bottom of the door has no seal on parts of it (again, wrong or not correctly installed correctly in factory)*(*) the pin-hole for the slave door is very large which allows movement of the doors when shut. That prevents the active door to touch the weather stripping all around it but especially on the top right. **I need assistance as this is a brand new door and we could not have seen the above (especially ** and ** during the winter when we had *' of snow against the door and it was taped all around. Our furnace is working overtime now that there is no tape*plastic around the door and it is still ** outside.**I am happy to provide pictures and invite someone to inspect the door at any time.**If this is not the right place to reach out, please tell me where should I do so**Please help!**Tom

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Menard Inc.

Problème de service client
Reported by GetHuman-tomtishb
mars 16, 2021 - il y a 2 ans
Not resolved
Vu par 10 clients jusqu'à présent
Problème similaire à 754 autres
0 clients suivant ce
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Timeline

GetHuman-tomtishb a commencé à travailler sur ce problème
mars 16, 2021 11:24pm