I purchased a Maytag washer and dryer in November ****. It didn't work from day one so...

GetHuman5854972's problème de service client avec Menard Inc. de mars 2021

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The issue in GetHuman5854972's own words
I purchased a Maytag washer and dryer in November ****. It didn't work from day one so the stores ordered a replacement which took three weeks to arrive. It didn't work either so I scheduled a repair appointment. The washer was repaired and worked until the first of February. I scheduled another repair appointment which required my husband taking a full day off work due to limited availability of appointments. We also had to wait a week and a half to get the appointment. The repairman said he had to order a part which took two weeks and then another scheduled appointment requiring more time off work. *I paid over $**** for this washer and I haven't been able to wash clothes for over a month. I go to the laundromat which cost $**-** each trip plus the time and hassle of lugging our clothes. *I am deeply disappointed in the customer service at Menards in regards to this matter. I have contacted the store multiple times trying to get this piece of junk returned. I have gotten one return call after being promised multiple times that they would contact me. The best they could do was tell me I had a warranty and could get it repaired. How many times should a new appliance have to be repaired in under * months of purchase??? Doesn't Menard's stand behind their products? I am very dissatisfied with this whole mess and I plan to tell everyone how botched up your company is including on social media. It's so unfair that consumers are treated this way after you have gotten our money.

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Menard Inc.

Problème de service client
Reported by GetHuman5854972
mars 17, 2021 - il y a 2 ans
Not resolved
Vu par 16 clients jusqu'à présent
Problème similaire à 755 autres
0 clients suivant ce

Timeline

GetHuman5854972 a commencé à travailler sur ce problème
mars 17, 2021 2:59pm