I ordered carpet and padding from Menard's in Athens, Ohio. Installer (who was great by...

GetHuman5690642's problème de service client avec Menard Inc. de janvier 2021

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The issue in GetHuman5690642's own words
Have it installed ... I ordered carpet and padding from Menard's in Athens, Ohio. Installer (who was great by the way) picked it up and they sent the wrong order for the pad. *** sf instead of ***. I went back to get the rest and they had sent the wrong pad, a .** cents sf ****" vs .** cents sf ***" pad. He had already started installing and they wanted to send the ***" pad. Finally agreed to send the one he was installing and acted like they were doing me a favor!*Got home and installer had more bad news. Part of the carpet they sent was from a different dye lot and didn't match. It was also thinner than the first piece. They told installer to bring it back and they would reorder. He didn't want to do that and leave me with bare floor. So they said to install and then reinstall the new carpet when it came in. And they would refund me $** or close to that amt. **Not satisfactory! I had to move all furniture, order a new sectional to be delivered tomorrow...have to reschedule that, and will have to do it all again. More importantly, the installer will have to reinstall and I don't expect him to do it for free because Menard's messed up. It's $*** for the installation so I expect to get a refund for at least that much so I can pay him again. He WILL get paid again, already paid him for this installation and you need to pay for the next one.
They messed up twice which means I've got to go through all of the hassle again.
Paying the installer for the second installation. He already installed once and I paid him and should not have to pay for it again. And he most certainly should not be expected to do it for free.
Since the store opened in Athens and long before in Lancaster. We bought a home kit to build a house for my mother from Menards in the past (in Lancaster Ohio) and I bout a bunch of materials to finish my workshop just last year. I've always been impressed with Menard's service and was thrilled when they gave Athens an option to Lowe's. Now I think their service is no better than Lowe's.
Spoken to the Manager at the Athens store and tried contacting the corporate office only to be informed that I have to send a letter or a fax. I need this resolved before the reorder comes in.
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Menard Inc.

Carpet & Carpet pad
Problème de service client
Reported by GetHuman5690642
janv. 25, 2021 - il y a 2 ans
Not resolved
Vu par 26 clients jusqu'à présent
Problème similaire à 771 autres
0 clients suivant ce

Timeline

GetHuman5690642 a commencé à travailler sur ce problème
janv. 25, 2021 9:23pm
GetHuman5690642 indique que le problème n'est pas encore résolu.
janv. 26, 2021 4:16am