My rights as a credit card user with excellent credit or not being upheld by Mastercard...

GetHuman1396576's customer service issue with MasterCard from June 2019

Help with my MasterCard issue
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The issue in GetHuman1396576's own words
My rights as a credit card user with excellent credit or not being upheld by Mastercard.*I purchased a pair of prescription glasses from a fraudulent online eyewear firm. My glasses were received ******* and I took them into the EYE DR office near my home to have them verified filled correctly. This EYE DR's office found they were filled wrong, significantly wrong. I called the online merchant and reported that. Their return policy is to send a prepaid mailing label to return any glasses filled improperly. I asked for this label and never got it. Now this purchase is on my chargecard and this is just wrong as it is still being investigated by several parties working on my behalf. I need this charge removed from my card ASAP.
GetHuman1396576 did not yet indicate what MasterCard should do to make this right.
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Customer service issue
Reported by GetHuman1396576
Jun 5th, 2019 - 5 mos ago
I have an issue with MasterCard too
Not resolved
Seen by 3 customers so far
Similar issue to 833 others
0 customers following this
GetHuman1396576 started working on this issue
Jun 5th 7:31pm