Purchased a washer and dryer on ******, both items were damaged so delivery not accepte...

GetHuman-sarokas's Retourne un problème avec Lowe's de août 2022

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The issue in GetHuman-sarokas's own words
Purchased a washer and dryer on ******, both items were damaged so delivery not accepted. Told a second delivery would be Monday. never got automated call so attempted to call x * with no response. Received call from Rep on Mon ******, said no delivery set up for Monday but will deliver on Tues ******. Never got automated call re delivery time again so called again , spoke to rep at warehouse, no delivery set for Tues, items needed to be ordered, said would deliver on ******* if in warehouse. Because of confusion and delays, went to Lowes for refund ****** but was denied, told it comes from a third party. Lowes return policy said refund from store in the same manner as paid, ie: cash, check ,charge card. After woman said she contacted this third party, said no paper work to confirm return with refund. I said there has to be verification of return, this is a lot of money. After going round and round with issue, I asked for copy of E-mail which I received. Told wait till around Thursday *******for refund, called my card account Saturday ******* and no return. What is going on? Why can I not get a refund?

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Lowe's

Problème de retour
Reported by GetHuman-sarokas
août 14, 2022 - il y a 2 mois
Not resolved
Vu par 2 clients jusqu'à présent
Problème similaire à 129 autres
0 clients suivant ce

Timeline

GetHuman-sarokas a commencé à travailler sur ce problème
août 14 2:42pm