LATAM Airlines Customer FAQ

When traveling with LATAM Airlines, passengers have the option to request special meals to accommodate dietary needs or preferences. It is generally recommended to request special meals at least 24 to 48 hours before your departure to ensure availability. LATAM offers a variety of special meal types, such as vegetarian, vegan, gluten-free, and others to cater to diverse dietary needs. For the most accurate and updated information regarding meal options, it may be helpful to visit the official LATAM website. There, you can find detailed guidance on the available special meal choices as well as how to complete your request effectively....

Yes, LATAM Airlines does allow passengers to select their seats in advance for most flights. This feature can be particularly beneficial It is important to note that some fare types may not include complimentary seat selection, and in such cases, a fee might apply. For more detailed information about seat selection policies, passengers are encouraged to check the relevant sections on LATAM Airlines’ official website, where they can find the most current and comprehensive guidance....

LATAM Airlines does offer in-flight Wi-Fi on many of its aircraft, but the availability can vary by route and airplane type. Passengers It is important to note that not all LATAM flights will have Wi-Fi, especially domestic services or regional flights. For the most accurate and current information regarding Wi-Fi availability on a specific flight, it is advisable for passengers to check the airline's official website prior to traveling. This allows individuals to make informed decisions and potentially plan their connectivity needs while onboard....

LATAM Airlines has specific baggage allowances and restrictions that vary based on the flight route, travel class, and fare type. Generally, For carry-on baggage, most passengers can bring one piece weighing up to eight kilograms, along with a personal item such as a handbag, briefcase, or laptop bag. The dimensions for carry-on bags usually should not exceed fifty-five centimeters in length, forty centimeters in height, and twenty-five centimeters in width. LATAM Airlines also has restrictions on certain items in both checked and carry-on luggage, including hazardous materials, liquids exceeding one hundred milliliters, and sharp objects. Additionally, some sports equipment and special items may incur additional fees or may require advance notice. Travelers are encouraged to check the latest information on the LATAM website for specific details regarding their itinerary, as allowances can vary based on individual circumstances. Always refer to the relevant page for the most accurate and up-to-date guidelines....

LATAM Airlines allows passengers to bring pets on board, subject to certain conditions and regulations. Typically, small pets such It is important to note that there may be a fee for bringing a pet on board, and reservations should be made in advance since there are a limited number of spots available for pets in the cabin. Additionally, LATAM has specific health and vaccination requirements that owners must ensure are fulfilled for their pets. For a comprehensive understanding of the policies surrounding traveling with pets, including any updates or changes, it is advisable to check LATAM's official website. There, you will find the latest information regarding pet travel, fees, and carrier specifications....

LATAM Airlines typically charges fees for excess baggage, which may vary depending on several factors. These factors include the passenger’s It is important for travelers to check their booking details and travel itinerary, as the excess baggage fees can differ based on international or domestic flights. LATAM’s official website contains detailed information about baggage policies, including the current weight limits and corresponding charges for excess baggage. Passengers are encouraged to familiarize themselves with these policies prior to their travels in order to avoid unexpected fees at the airport. Keeping an eye on the official LATAM website can provide the most accurate and up-to-date information regarding baggage allowances and any applicable fees....

Yes, customers of LATAM Airlines do have the option to make changes to their bookings. The specific policies regarding changes depend Typically, changes can include alterations to travel dates, adding or removing passengers, or modifying flight segments. If a customer is planning to make a change, it is advisable to do so as early as possible to ensure the best options are available and to minimize any extra costs. Most modifications to bookings can be initiated through the LATAM website or mobile application, allowing for a convenient and straightforward process. It is also essential to check the specific conditions related to your fare type, as some may be more flexible than others. For detailed information and the most up-to-date policies, it can be helpful to consult the official LATAM Airlines website. This resource provides guidance on how to make changes, any associated fees, and any other considerations that may be relevant to customers....

LATAM Airlines generally accepts a variety of payment methods for booking flights and purchasing services. These methods typically It is also important to note that in some countries, LATAM Airlines allows for bank transfers and other local payment options, which can vary based on the destination and local regulations. For customers looking for detailed information about accepted payment methods, it is advisable to check the payment section on the official LATAM Airlines website during the booking process. This will ensure that travelers have the most current information relevant to their specific location and payment preferences....

LATAM Airlines' cancellation policy can vary depending on the type of ticket purchased, the fare class, and the specific terms associated For non-flexible fares, cancellations may be subject to fees, and it is important to review the rules associated with the specific ticket at the time of purchase. Typically, if a ticket is canceled within a specified period prior to the departure, passengers may receive a partial refund minus any applicable cancellation fees. It is also essential to note that in some cases, particularly during extraordinary circumstances like natural disasters or global events, LATAM may implement special policies that could affect cancellations and modifications. To obtain precise information regarding the specific policy related to a particular ticket, it is advisable for passengers to refer to the official LATAM Airlines website, where up-to-date details can be found along with the appropriate contact information if needed. This ensures that travelers have the most accurate and relevant information based on their unique situation....

Yes, it is often possible to upgrade your seat after booking a flight with LATAM Airlines, subject to availability and fare rules. It is also possible that LATAM Airlines may provide paid upgrade offers via email or through their app, allowing travelers to enhance their flight experience. However, availability can vary based on factors such as the flight's demand and the class you originally booked. Ultimately, the best course of action for specific upgrade options is to visit the current LATAM website, where one can find detailed information tailored to individual bookings and available services....

The check-in process for LATAM Airlines typically offers passengers several convenient options to ensure a smooth journey. Passengers For those who prefer to check in at the airport, LATAM provides self-service kiosks where passengers can enter their travel details and print their boarding pass. Additionally, there are dedicated check-in counters staffed by airline personnel, where travelers can also check their luggage and complete the check-in process. It is important for passengers to arrive at the airport with sufficient time before their flight. LATAM recommends arriving at least three hours prior for international flights and two hours prior for domestic flights. This allows time for security checks and any other potential delays. For specific details regarding check-in times and procedures, it is advisable to refer to LATAM's official website for the most current information....

Determining whether a traveler requires a visa to reach their destination with LATAM Airlines largely depends on their nationality As a general rule of thumb, travelers should verify the visa requirements well in advance of their travel dates. It is advisable to consult the official immigration website of the destination country, as these resources typically provide the most accurate and updated information regarding visa policies. Some countries offer visa exemptions or allow travelers to obtain a visa upon arrival, while others may require a visa application to be submitted prior to departure. Additionally, LATAM Airlines's official website may have relevant information about travel requirements, including visas. The website may direct travelers to useful resources or links to governmental sites, which can further assist in understanding the specific entry requirements for their journey. If there are any uncertainties regarding visa requirements or eligibility, purchasers should ensure they have acquired the correct documentation to avoid any complications during travel. In sum, it is crucial for travelers to take initiative in researching visa requirements for their destinations to ensure a smooth travel experience with LATAM Airlines....

If a traveler loses their boarding pass while traveling with LATAM Airlines, there are a few steps that can be taken to resolve the If a digital copy is not available, the traveler should head to the airline's check-in counter at the airport. The staff at LATAM Airlines will be able to assist in reprinting the boarding pass. Travelers should be prepared to provide identification and any relevant booking information, such as the reservation number or the name used at booking. In some cases, it may also be possible to access boarding passes through airport self-service kiosks, which may prompt for an identification method such as a passport number or booking reference. For the most accurate and up-to-date instructions, it would be best for travelers to check LATAM's official website....

If a flight operated by LATAM Airlines experiences a delay or cancellation, passengers have several steps they can take to ensure they In the event of a significant delay, LATAM Airlines typically communicates with passengers regarding their options. It is advisable to check alert notifications via email or text if those preferences have been set up prior to the trip. Passengers should also monitor the screens at the airport for updates on their specific flight. For delays that extend beyond an acceptable duration or cancellations, LATAM Airlines works to accommodate passengers by offering alternative flight arrangements, which may include rebooking on the next available flight. If the situation requires an overnight stay, LATAM may also provide assistance with hotel accommodations, although this may depend on the circumstances surrounding the delay or cancellation. Passengers who require additional support should consider visiting the nearest LATAM customer service desk at the airport for assistance. Alternatively, more information on policies regarding delays and cancellations can often be found directly on the LATAM website, including options available to passengers seeking compensation or refunds if the situation warrants such actions....

LATAM Airlines offers a frequent flyer program called LATAM Pass, which rewards travelers for their loyalty with a range of benefits. The program operates on a tier system. Members start off at the basic level and can progress to higher tiers as they accumulate more points through flights and eligible purchases. Each tier offers additional advantages, such as priority boarding, access to lounges, and increased baggage allowances. Members can earn points by flying with LATAM or its partner airlines, as well as through various hotel and car rental partners. Members can easily track their points and manage their accounts online through the LATAM website, where they can also find information about promotions and offers that can help them maximize their earning potential. It is beneficial for travelers to frequently review their accounts to ensure they are making the most of their journey. To learn more about LATAM Pass, including how to enroll and detailed benefits specifics, it may be helpful to visit the official LATAM Airlines website....

To change frequent flyer membership details with LATAM Airlines, a member can typically do so through the official website by logging If a member has specific requirements, like changing their frequent flyer number linked to a booking, it may be necessary to follow certain procedures outlined on the LATAM website. It is important to ensure that all new details are accurate and up to date, as this can affect earning and redeeming miles. Members may also encounter certain policies concerning name changes due to travel restrictions or verification requirements. For the most accurate and current guidance regarding this process, it is advisable to check the appropriate section of the LATAM website, where updated information is provided regarding managing frequent flyer memberships and membership details....