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Kentucky Utilities Co Customer FAQ

Top Answers & How-to Guides

What is Kentucky Utilities Co's Phone Number?

The question we are asked most often is about how to talk to Kentucky Utilities Co customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my service to a new address?

Yes, Kentucky Utilities Co typically allows customers to transfer service to a new address. This process involves requesting...

Are there any programs available to help manage my energy costs?

Kentucky Utilities Company provides various programs to assist customers in managing their energy expenses. These include the...
Ask any question you have about Kentucky Utilities Co customer service, get an answer now.
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Recent Kentucky Utilities Co Customer Questions

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Billing and Payments

How can I sign up for paperless billing?

To sign up for paperless billing with Kentucky Utilities Co, customers should log into their account or create one if...
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What are the different ways I can pay my bill?

Kentucky Utilities Co offers various payment methods, including online payments through their website, automatic bank payments,...
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Can I make a one-time payment online?

Customers of Kentucky Utilities Co can indeed make a one-time payment online through the company's official website. It is...
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Is there a deposit required to start service?

When starting service with Kentucky Utilities Company, a deposit may be required based on factors like credit history. Those...
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What should I do if my bill seems higher than usual?

Customers noticing an unusually high bill from Kentucky Utilities Co should first review the details on their bill, comparing...
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How can I set up automatic payments for my bill?

To establish automatic payments for bills with Kentucky Utilities Co, customers can register online and set it up through their...
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Outage and Safety

What should I do if I smell gas?

If a gas smell is detected, immediately leave the area to avoid exposure and refrain from using electronics or ignition sources...
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How do I report a power outage?

Customers can report a power outage through Kentucky Utilities Company by using their website's outage reporting feature or by...
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What is the average time it takes to restore power during an outage?

Restoration times for power outages can differ based on factors like damage extent and weather conditions. Kentucky Utilities...
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Energy Efficiency

How can I view my usage history?

Customers can view their usage history with Kentucky Utilities Co by logging into their online account on the official website....
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Are there any incentives for energy efficiency upgrades?

Kentucky Utilities Company provides various incentives for energy efficiency upgrades aimed at both residential and commercial...
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Service and Account Management

Can I transfer my service to a new address?

Yes, Kentucky Utilities Co typically allows customers to transfer service to a new address. This process involves requesting...
Read more

Are there any programs available to help manage my energy costs?

Kentucky Utilities Company provides various programs to assist customers in managing their energy expenses. These include the...
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Are there any rate discounts available for senior citizens?

Kentucky Utilities Co provides various programs that may assist customers, including seniors, with energy costs, although...
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What should I do if I'm moving and need to end my service?

When planning a move and needing to end service with Kentucky Utilities Co, customers should first review their service...
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We look to the Kentucky Utilities Co issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kentucky Utilities Co issues reported to GetHuman
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