JetBlue Customer Service Issues

Archive 15

The following are issues that customers reported to GetHuman about JetBlue customer service, archive #15. It includes a selection of 20 issue(s) reported September 15, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received an email from Jet Blue informing me that my flight, #[redacted] from Boston (BOS) to Steamboat Springs (HDN) on March 21, [redacted], and the return flight #[redacted] on March 28, [redacted], were canceled. They offered a JetBlue Travel Bank Credit, but under section 37 of the Contract of Carriage, I am requesting a full refund to my VISA ending in [redacted]. My reservation confirmation number is TNCODX for travelers Car, Linda, and Katherine Swenson. I do not want a credit, I would like a refund. I tried resolving this over the phone but got disconnected while waiting for a supervisor. I couldn't find an address on the website, and I'm trying to avoid escalating this further to higher authorities. I am aware that Massachusetts Senators support full refunds post the airline bailout, but I want to resolve this directly with the airline first. Please assist. Karl S. Norwell, MA
Reported by GetHuman5264196 on mardi 15 septembre 2020 01:24
Hello, I am Patricia Ann B. On September 13th, I boarded flight #[redacted] at 5:20pm from West Palm Beach to Newark. The plane was ready to take off, but due to an engine issue, passengers were asked to deboard. I had to wait nearly 4 hours before boarding another plane. Originally, my flight was supposed to land at 8:44pm, but we ended up landing close to midnight. This delay caused me significant inconvenience as my ride home was unavailable at that late hour, leading me to incur a $72 cab fare plus tolls of $[redacted] total. Furthermore, I was unable to access my medication for arthritis and thyroid, impacting my health. The stress and additional costs are concerning, especially since I was charged $[redacted] for changing my reservation with funds in my travel bank that JetBlue did not allow me to use. I kindly request compensation for a free airfare ticket, the taxi fare, and the extra charges incurred. Your attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman5286518 on lundi 21 septembre 2020 18:22
Subject: Complaint Regarding Recent JetBlue Flight Experience To Whom It May Concern, I am writing to express my dissatisfaction with a recent flight I had with JetBlue. Upon returning from Europe with my children, I was informed via voicemail (from an unknown number) that our flight from Newark to Jacksonville, FL on September 25th was cancelled. Unfortunately, I did not receive any prior email notification of this change, which would have helped me make necessary arrangements. As a result, we had to incur additional expenses for a hotel near the airport, food, and transportation for the day and night we spent at the airport. Additionally, we regretfully missed an event in Jacksonville due to this unexpected change. I am requesting a refund for the flight or any expenses we had to bear as a result of this situation. Thank you for your attention to this matter. Sincerely, User L.
Reported by GetHuman-zuzialoh on lundi 28 septembre 2020 14:27
Upon arriving at the airport, my daughter successfully printed her boarding pass. Unfortunately, when attempting to print mine and my husband's passes for our flight to Tampa on Flight 25, we encountered an issue. Despite the minimal time gap, only my daughter was permitted to board. The manager informed us that we would need to take Flight [redacted] to Orlando instead. Despite the earlier assurance of no extra fees, we were later told there would be an additional charge of $[redacted] for both of us. Stranded without a ride from Orlando, we had to spend an extra $[redacted] to get home. Additionally, we had paid for specific seats on the initial flight but lost that investment. Regrettably, we were seated separately on the plane. This experience with JetBlue has left me greatly dissatisfied with your policies, marking my first and possibly last time flying with your airline. Regards, L. and A. Scotto
Reported by GetHuman-scottoly on lundi 28 septembre 2020 22:45
I had a conversation with Jen from the Customer Service Department on September 29th regarding my experience with a Jet Blue flight reservation. On September 23rd, I had reserved a seat on a flight from Bradley International (BDL) to Orlando (MCO) with confirmation number SWVEHD. The flight was supposed to depart at 7 AM, and my son, Andrew David Blais, was meant to be on that flight to attend his father's burial on September 24th at 10:30 AM in Florida. Upon arrival at the airport, Andrew found the kiosk empty and was informed there were no flights from BDL that day. Jet Blue refunded the one-way fare promptly, but I had to book him on a Southwest Air flight for $[redacted].98 due to the circumstances. I believe compensation is warranted as the policy states passengers are entitled to compensation when the airline fails to provide alternate transportation within one hour of a canceled flight. I appreciate your attention to this situation. Best regards, Kathleen A. Blais [redacted] Peaceful Place, The Villages, FL [redacted]
Reported by GetHuman-kblais on mardi 29 septembre 2020 19:07
My spouse and I were on flight [redacted] on 9/28. A family seated in row 15 (seats A, B, C) in front of us removed their masks upon boarding. Despite their promptness, the wife in seat 15D wore hers under her nose. The cabin crew did not frequently check on passengers. After an hour, I approached a crew member to clarify if masks were mandatory and pointed out the family. The crew member then asked the family to wear their masks and made a general announcement. However, the family's children removed their masks once the crew member was out of sight, and there were no further checks. I chose Jet Blue for their policies and was disappointed by the lackadaisical attitude toward mask enforcement. The outbound flight was handled excellently. Upon arrival, I inquired about filing a complaint at Tampa International Airport but struggled to locate the proper link the agent mentioned.
Reported by GetHuman5324982 on vendredi 2 octobre 2020 13:56
Regarding Jet Blue Confirmation Code LLSEVG: My husband and I, both 80 years old with health conditions making us high-risk for coronavirus, had canceled our San Diego flights scheduled for 5/28/20. These flights were paid for using points from my Merrill Lynch/Bank of America credit card and Expedia's credit card. In late March or April, we had the tickets extended until 10/24/20 by Jet Blue due to the pandemic. However, with risks still high, we are unable to travel until a vaccine is available. Despite my credit card company's attempts to request an additional extension for our $1,[redacted] worth of tickets, Jet Blue declined. We are not seeking a refund, only a ticket extension in line with C.D.C. guidelines. My credit card numbers end in [redacted] and [redacted] for Expedia.
Reported by GetHuman5350097 on vendredi 9 octobre 2020 14:59
I have been a loyal JetBlue customer for over a decade with my husband, Don Bibo, being a respected contractor at G1services at Logan airport. Unfortunately, Don passed away on 8-9-18. When I inquired about the points on my JetBlue credit card for travel, I was informed they were canceling my card and I would not be able to redeem my earned points. Despite the Vice President of JetBlue attending Don's funeral and offering assistance, my card was closed and my points inaccessible. I am seeking to redeem my points earned through loyalty without expecting anything for free. This situation is disheartening as I need a getaway for my health, and my daughter is available to take me. I recently discovered the issues with JetBlue when my credit card was also shut down, despite my timely payments. I am profoundly disappointed. Any guidance or assistance would be greatly appreciated. Thank you for your attention. Mrs. Donald Bibo
Reported by GetHuman-gbibo on mercredi 14 octobre 2020 18:27
Subject: Flight Issue - Missed Flight due to Misinformation I am writing regarding my recent travel experience with your airline. I had a round trip from Jamaica to Florida departing on September 27, [redacted], and returning on October 11, [redacted]. Upon my return, I was informed that I needed a Covid test to board my flight back to Jamaica, despite having my Travel Authorisation document as a Jamaican citizen. I followed the instructions, got a Covid test for $[redacted], and rebooked my flight for October 14, [redacted]. However, when I arrived at the airport with negative test results, I was told I didn't actually need the test. This misinformation caused me to miss my flight, incur additional costs, and purchase a new ticket for $[redacted]. I kindly request a review of this situation and proper training for your staff to avoid such incidents in the future. I am seeking compensation for the unnecessary expenses I've faced. I am disappointed with the confusion and inconvenience caused by this misinformation. Thank you for your attention to this matter. Sincerely, N. Graham
Reported by GetHuman5383827 on lundi 19 octobre 2020 22:33
During my recent return flight with JetBlue, I found myself seated at the back of the plane. Just before takeoff, a woman from another group sat behind me. Her continuous coughing, even with a mask on at times, woke me up. Concerned about the possibility of Covid, I alerted a flight attendant and requested to be moved elsewhere for my safety. I was relocated but noticed no action was taken regarding the woman. It seemed odd that she had separated from her family to sit at the back, possibly to go unnoticed. Implementing temperature checks for all passengers prior to boarding could prevent such situations. Additionally, it was frustrating to be relocated when I had specifically chosen and paid extra for my seat.
Reported by GetHuman-adodior on samedi 24 octobre 2020 22:13
I recently purchased a vacation package from Travelocity, which included flights. After receiving a notification that my flight has been changed, with the departure being a day earlier and significant time changes, Travelocity provided unsatisfactory solutions, leaving me feeling stranded in Mexico. Despite the changes not being my fault, Travelocity is unwilling to cover any additional expenses, shifting the responsibility to JetBlue Airways. As a solo traveler, I encountered difficulties with hotel reservations that require double occupancy or a minimum stay of more than one night. The hotel I booked mandates a three-night minimum which I cannot accommodate. This situation has quickly become a nightmare, especially considering the trip is still over a month away and is essential for medical reasons. I urge for a resolution, such as compensating for an extra night at Hotel Ziva, which aligns with my initial preferences and needs.
Reported by GetHuman-lynatmts on lundi 2 novembre 2020 16:10
Dear JetBlue, I recently flew from Boston Logan to Fort Lauderdale, departing on Flight [redacted] on November 1st at 7:24pm. Around two hours into the flight, a passenger collapsed in the aisle near my seat in row 22 with his mask off. Despite empty seats available in row 23, the crew chose to place him next to me, which I found concerning for my safety and the safety of my elderly parents. I suggested they move him to a nearby empty row but was met with resistance. The incident was distressing, and I am considering sharing my experience with the media. I believe compensation is warranted for this alarming situation, starting with a refund for my wife and me for the flight. I observed the pilots expedite our arrival, landing approximately 15 minutes ahead of schedule. In the event of a positive Covid test, it is essential for transparency and passenger safety that proper measures are taken to prevent further spread. I urge JetBlue to implement thorough pre-boarding health checks and ensure adequate distancing on flights to protect passengers. Sincerely, Larry E. [redacted] [redacted]
Reported by GetHuman5431073 on mardi 3 novembre 2020 23:42
I have a trip booked from Tampa to Boston on 12/18/20 and returning on 12/26/20 with Confirmation #AHNFVB. After my flights were changed, I contacted JetBlue and spoke with Aisha. She successfully modified my outgoing flight to JB [redacted] departing at 3:31pm and arriving in Boston at 6:23pm. Our new seats for both flights are now 9C&D. The return flight, JB1391, kept the same flight number but our seats have changed to 3A&B. Despite the modifications, I have not received a new confirmation email. When I check online, I see the updated flights but the Manage Flights section is showing the old information. Can you please send me a confirmation email with the revised details? Thank you. RF
Reported by GetHuman-buzzandj on jeudi 5 novembre 2020 13:58
You have changed my flight to another day. I am highly disappointed by this action. The flight I booked was for Savannah, Georgia, leaving Boston on November 9th and returning on the 13th, but I received an email saying it was changed to return on the 12th. I believe this was unethical, as I had purchased three tickets with confirmation numbers, only to have them altered. I need these specific dates for my trip and finding out through an email was not ideal. I tried contacting JetBlue three times, waiting over 29 minutes for a response, and even faced technical difficulties with poor call quality. When I reached out to Priceline, I was only offered a flight with a layover in New York instead of the non-stop service I initially booked for. This sudden change impacts my hotel and car arrangements as well. I demand to speak with management as this situation is unacceptable.
Reported by GetHuman-gildasa on jeudi 5 novembre 2020 15:41
Good Afternoon, I am a trueblue customer and I am very disappointed. My name is Kimba Waugh-Anderson, and my trueblue number is [redacted]. Unfortunately, my father passed away on September 6, [redacted], in Jamaica. I originally had a ticket for September 25, [redacted], but due to the pandemic, the burial arrangements were changed, so I had to reschedule my flight to October 5, [redacted]. When I made this change, I confirmed my information with a JetBlue representative who assured me that all my rewards would remain, even though I used points to cover the date change. I was also told I would be eligible for the take 3 bonus points after completing the trip. However, when I checked my trueblue account today, I noticed I was only at 83% towards my [redacted]-point goal when I should be at [redacted]% after completing the required trips. After calling JetBlue, I was informed that using points to change my flight disqualified me from earning the bonus points, which was not communicated to me previously. I have been a loyal trueblue member for over ten years, and I have always had a positive experience with JetBlue. I would appreciate it if someone could investigate this matter. Thank you in advance.
Reported by GetHuman-abmikwa on mardi 10 novembre 2020 22:25
On November 11, [redacted], I tried to book a flight using the JetBlue app that I have used successfully before. However, I encountered an issue where the "continue" icon was greyed out, preventing me from completing the booking. After restarting and checking for updates to no avail, I uninstalled and reinstalled the app, but the problem persisted. Reluctantly, I contacted JetBlue at [redacted]. While the "basic" option was priced at $79.00 each way, the JetBlue representative demanded $[redacted].20, citing limited availability due to high holiday bookings. Feeling pressured, I agreed to the higher price after receiving an authorization email. Subsequently, I received a security alert from my bank regarding a $[redacted].00 charge, which I suspected to be fraudulent. Upon contacting JetBlue, it was confirmed that the actual charge was $[redacted].20, which I accepted. Concerned about potential flight cancellation, I spoke with the bank to address the issue with the transaction. Despite attempts to inquire about the situation yesterday, the JetBlue representative, Jessica, abruptly ended the call. I now seek to speak with an authorized decision-maker at JetBlue to address this matter promptly and ensure my flight is secure. Thank you, Les D.
Reported by GetHuman-dvsl on jeudi 12 novembre 2020 19:04
I had to cancel our flights last year due to changing Christmas plans. I mistakenly thought I had a year from the flight date to rebook, not from my cancellation. Due to the current Covid situation and our ages, rebooking within the limited time frame is impossible for us. I am requesting either a refund or an extension on the credit of over $[redacted].00 for future use, as we are unable to travel at this time. We understand the impact of the pandemic on businesses but hope for your understanding of our situation as well. Your prompt response would be greatly appreciated. - Katharine F.
Reported by GetHuman-khfreese on lundi 16 novembre 2020 20:09
Hello, I flew from RSW to EWR on 11/23 on Flight [redacted]. My seat assignment was 22D. Despite a smooth flight, I encountered issues with the in-flight entertainment system. The TV monitor did not work the entire flight, despite my attempts to have it fixed. Moving to other vacant seats, 22E and 22F, did not help as their monitors were also malfunctioning. All screens in my row blinked like strobe lights and could not be turned off. I tried to block them with papers, but it didn't work. The constant blinking was bothersome throughout the almost 3-hour flight. Despite my efforts, I couldn't be relocated by the flight attendant. My confirmation number is MLKCMR. I am requesting a complimentary ticket as compensation for the inconvenience.
Reported by GetHuman5493357 on mercredi 25 novembre 2020 15:47
I am feeling really frustrated with Jet Blue as I have been experiencing issues with their website, jetblue.com. Every time I try to use it, it gives me errors, forcing me to call the [redacted] number and wait for extended periods on hold. This happened again tonight when I needed to cancel a flight from Orlando to JFK on 12/16. After struggling with the website, I called but the call got disconnected after waiting for 20 minutes. I had to call again and wait for 25 minutes before getting through. While my flight was eventually canceled over the phone, there was no explanation for why the website was not working. Subsequently, when trying to book a flight for 12/18 from Orlando to Albany, I faced the same issue online and had to call once more, enduring another 25-minute hold before a representative assisted with the reservation. Despite having had other problems with Jet Blue in the past like flight delays and database issues, I appreciate their service but cannot tolerate the ongoing frustration. My TrueBlue number is [redacted]. During the long wait times, I found it even more aggravating to hear a message promoting using jetblue.com for bonus points. - Robert N. [redacted]
Reported by GetHuman5508060 on mardi 1 décembre 2020 01:15
I have been a loyal JetBlue customer since [redacted], with TrueBlue number [redacted]. Recently, my wife and I attempted to fly to Florida but faced obstacles like sickness, quarantine, a family member's passing, and flight schedule changes by JetBlue. I noticed deductions from our travel bank for not booking flights within the year. Considering the circumstances, I believe our travel credit should be refunded, aligning with the loyalty we've shown JetBlue over the years. Despite potentially cheaper options, we consistently choose JetBlue for our flights. It would be greatly appreciated if you could review our case and return the funds to our travel bank. We are frequent visitors to Fort Myers, owning a condo in the area. Please verify our travel history. Thank you, Howard B.
Reported by GetHuman5510280 on mardi 1 décembre 2020 17:29

Help me with my JetBlue issue

Need to call JetBlue?

If you need to call JetBlue customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call JetBlue
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!