J. Crew Customer Service

Contact J. Crew & solve common issues

Use J. Crew's Phone Number

J. Crew's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about J. Crew. Below you will also find the phone and non-phone-based contact information we've gathered.

J. Crew: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for J. Crew.
There's more!
Click below to show 8 more questions, answers, and complete guides to common J. Crew customer support problems.

Contacting J. Crew customer support

Below you can compare and contrast the 9 ways to contact J. Crew by looking at which ones are the fastest and which ones other customers recommend the most for solving J. Crew customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact J. Crew across the following channels: Phone, Email, Facebook, Web, Twitter, Chat.

Phone number / contactWaitVotes
800-562-0258
Customer Service
3 mins29
contactus@jcrew.com
Customer Service
< 3 hrs35
facebook.com/jcrew
Customer Service
2 mins46
Online Help at jcrew.com
Customer Service
< 2 hrs32
@jcrew_help
Customer Service
2 mins53
Live Chat at jcrew.com
Customer Service
2 mins29
help@jcrew.com
Orders
< 4 hrs69
Live Chat at sales.liveperson.net
Customer Service
2 mins6
Online Help at jcrew.com
Customer Service
< 2 hrs63

Recent reasons customers contacted J. Crew:

I purchase a purse online about * days ago and the price is even lower now. I would lik...
Want to order for in store pick up
I want the sale** to work on the pants that say that it is a sale in order to get to on...
Hello my order shipping zip code is incorrect. It says my package is now undeliverable...
I'm trying to pay my bill. I purchased items in your store in Cabazon, CA * weeks ago...
Charged incorrect fee for shipping.
charged incorrect shipping fee.
I want to cancel my order
Order*: ********** pls send me x-small*Hello,**I ordered the following item in small, b...
Forgot to add promo code CYBER
hi i am trying to buy some jackets online, but the system does not recognise my credit...
I am trying to place an order for several more Moc top sleeveless shirts
Dear Sir * Madam,**This is my third email in which I am requesting assistance with an o...
My Daughter was given two items for Christmas that was to small for her so i thoughti...
Someone gave my daughter two items for Christmas i did t have a receipt all i wanted w...

Help me with my issue

Does GetHuman work with J. Crew?

GetHuman does not work with J. Crew's customer support operations, directly or in any other way. GetHuman has no partnership or relation to J. Crew at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check J. Crew's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting J. Crew at a Glance

J. Crew has 2 chat options
J. Crew has 2 customer emails
J. Crew has 2 help forums
J. Crew has 1 twitter handle
J. Crew has 1 facebook page
Contact information overview

Answered on this page:

What is J. Crew's return policy for sale items?
Can I use a J. Crew gift card to purchase items from the sale section?
What are the accepted payment methods on J. Crew?
Can I use multiple gift cards for a single purchase on J. Crew?
How Do I Use My J. Crew Gift Card for My Purchase?
How Do I Check the Balance on My J Crew Gift Card?
How Do I Buy a Gift Card from J Crew?
Solutions to common issues

Contacting Other Companies

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