The IRS Customer Service Issues

Archive 5

The following are issues that customers reported to GetHuman about The IRS customer service, archive #5. It includes a selection of 20 issue(s) reported August 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing a concerning situation with neighbors who are involved in rehab/career schools. They have somehow accessed my computers and manipulated business information, specifically inflating the earnings of one of their businesses, Discovery House. Their aggressive tactics to force me off my property are evident on my Facebook page. They seem to have undisclosed businesses and connections to advanced equipment, as evidenced by their luxurious possessions like new cars. I suspect they have tampered with my utilities and had a construction company facilitate their access more than two years ago. Despite reporting them to the FCC and FTC for unauthorized downloads and intrusions into my electronic devices, they continue to violate my privacy rights by monitoring my telecommunications, computers, and household activities. This invasion of privacy, along with their use of unknown frequencies from powerful lights and computers, is alarming and infringes upon my civil liberties. The situation is complex and challenging to prove, but the evidence on my Facebook page supports my claims. I believe their actions not only harm me personally but also constitute a threat to society. I request for this matter to be investigated further as they have unlawfully intruded into my home and stolen from me. I hope that appropriate authorities, such as the IRS, will address this issue promptly and ensure justice prevails.
Reported by GetHuman-bibomac on Wednesday, August 29, 2018 8:11 PM
Subject: Delay in Receiving Federal Tax Refund Hello, I completed my tax refund process a few months ago with my tax preparer, but I have yet to receive my federal refund. Despite numerous calls, I have received conflicting explanations for the delay - initially, it was said that some work paperwork was missing, then there were identity verification issues. However, after contacting the problem resolution office, I was informed there were no problems with my refund, suggesting I should consult my tax preparer. I reached out to my workplace, and they confirmed all necessary forms were submitted without any reported tax issues. It's been months, and I am still awaiting my hard-earned money. Handling everything alone after the loss of both my parents makes this situation even more challenging. I filed my taxes at Liberty Tax Service on Warren Street under tax preparer Chanel Williams. Despite checking with them twice this week, there seems to be no progress. I am concerned and would appreciate clarity on the delay. Thank you, Joel Fauben
Reported by GetHuman1059755 on Friday, August 31, 2018 1:43 PM
I just reviewed my phone banking information and noticed that my phone has been off but wifi is on. This was my first opportunity to check if the refund was deposited. I received a control number #[redacted][redacted] from the US Department of Treasury in a correspondence letter instructing me to call regarding my first ever filed TurboTax application to verify my account. The authorization went smoothly, and it mentioned a 9-week processing time, which should have been in June, including a late fee. When I first accessed my online bank account around the week of 7/9/18, it displayed an IRS US Department of Treasury deposit on 7/16/18 for $1,1?? dollars. Unfortunately, I did not take a screenshot at that moment, thinking it wasn't necessary. However, when I logged back in after a timeout to grab breakfast for my mom at the hospital, the deposit was no longer visible under the US Department of Treasury. I also noticed a $[redacted] discrepancy and then the deposit vanished from the screen. I would appreciate an email confirmation until I can regain access to my phone later this week. You can reach me at primerrycaregvrREMOTEemployplz@[redacted]. Thank you. Dawn McCray
Reported by GetHuman1060284 on Friday, August 31, 2018 3:35 PM
I was notified that the IRS received my paper return on June 19th. I had to file a paper return because I didn't have the security PIN they had issued earlier in the year. Despite my attempts to reach them in April, I faced difficulty with the automated system and was unable to speak to a live representative. By May, when I finally got through, they declined to reissue the PIN and asked me to mail in my return. When I followed up after 5 weeks, they said it would take an additional 9 weeks from July 5th to process my return. After checking in again at the end of August, I was told it would take another 12 weeks to complete processing. I find it frustrating that they didn't reissue the PIN when I provided all necessary verification. It seems like a never-ending cycle, especially with the automated system in place. If they are still accepting returns, why couldn't they just reissue the PIN as I requested.
Reported by GetHuman1093151 on Wednesday, September 5, 2018 12:18 AM
Subject: (Tax Refund) Attention: Supervisors Hello, I processed and completed my refund with my tax preparer a few months ago, but I have not yet received my federal refund. Despite contacting the IRS, I have received conflicting responses regarding the delay. Initially, I was informed that paperwork from my workplace was missing, then there were identity verification issues, but the problem resolution office confirmed no problems with my refund. I have verified with my workplace that all necessary forms were submitted. I am frustrated and tired of the delays and misinformation provided by IRS staff. I urgently need my hard-earned money, especially during this difficult time after the passing of my parents. The tax preparer I used is Chanel Williams at Liberty Tax Service in Dorchester. Despite checking with them, nothing has arrived so far. My name is Joel Fauben, and my social security number is [redacted]. Thank you.
Reported by GetHuman1107531 on Friday, September 7, 2018 1:37 PM
Attention Chairs and Supervisors, I completed my tax refund process with my tax preparer a few months back, but I have not yet received my federal refund. Despite multiple calls, I have received conflicting responses about the delay. Initially, I was told paperwork from work was missing, then there were identity verification issues. After contacting the problem resolution office, they confirmed there is no problem with my federal refund and advised me to speak with my tax preparer. I reached out to my workplace, and they assured me that all necessary forms were submitted without any reported issues. It has been months, and I am still awaiting my hard-earned money. Despite various claims by IRS staff, I have not received any valid reasons for the delay. This situation is frustrating, especially since I am managing everything alone after the passing of my parents. I filed my taxes at Liberty Tax Service under Chanel Williams and have checked with them, but no progress has been made. My name is Joel Fauben, and my social security number is [redacted]. Thank you.
Reported by GetHuman1107531 on Friday, September 7, 2018 1:54 PM
Subject: Delay in Receiving Federal Tax Refund Email: [redacted] Hello, I processed my tax refund a few months ago with my tax preparer, but I have not received my federal refund yet. Despite contacting the IRS, I received conflicting responses about the delay. Initially, I was told there was missing paperwork from my workplace, then an identity issue. However, after contacting the problem resolution office, I was advised there was no problem with my refund and should follow up with my tax preparer. I verified with my workplace that all necessary forms were submitted. It has been months without any progress, and I am frustrated with the lack of concrete information from the IRS staff. I am in a difficult situation after the recent loss of both my parents. I filed my taxes at Liberty Tax Service, and my tax preparer is Chanel Williams. I have checked with the tax preparer, but nothing has been received so far. Thank you, Joel Fauben [redacted]
Reported by GetHuman1107531 on Friday, September 7, 2018 1:54 PM
I received a letter claiming I owe $21,[redacted] in unreported capital gains. The gains mentioned in the letter belong to my ex-wife, whom I divorced 17 years ago. I have no access to the account or its funds; any funds from it went to her in [redacted]. I responded by the deadline of August 15, explaining the situation to the IRS. My ex-wife is willing to pay the amount due, as she is aware of the error. I provided all her details in the response, including her tax ID, address, and accountant, along with my information. I am now awaiting a response from the IRS regarding this issue.
Reported by GetHuman-simonovi on Friday, September 7, 2018 9:26 PM
I have called the IRS three times and waited on hold for over an hour each time. I paid a CPA to file my [redacted] return but was told by the IRS that it was not filed. In April [redacted], they said they received it but it was still processing. Recently, they marked it as invalid because the name used to file did not match the previous years, even though I owe from those prior years. The IRS has been aggressively demanding payment and threatening actions. An agent mentioned a policy change in [redacted] regarding social security names, which does not apply to the years I owe for. All the years were filed under the same name as [redacted].
Reported by GetHuman1105097 on Saturday, September 8, 2018 5:30 AM
Subject: Delayed Federal Tax Refund To Whom It May Concern, I completed my tax refund process a few months ago but have yet to receive my federal refund. Despite contacting the IRS multiple times, I have been given conflicting reasons for the delay, ranging from missing paperwork to identity verification issues. I reached out to my workplace, and they confirmed that all necessary forms were submitted. After facing a prolonged wait for my hard-earned money, I am frustrated with the lack of clear communication from the IRS staff. I filed my taxes through Liberty Tax Service under the assistance of Chanel Williams at [redacted] Warren Street, Dorchester [redacted]. Despite following up with my tax preparer, there seems to be no progress in receiving my refund. I kindly request a resolution to this matter as soon as possible. Thank you, J. Fauben Social Security Number: [redacted]
Reported by GetHuman1112198 on Saturday, September 8, 2018 1:22 PM
Subject: Assistance Needed Regarding Federal Tax Refund Dear Sir/Madam, I am writing to raise concerns about the delay in receiving my federal tax refund despite having processed it months ago with my tax preparer. I have encountered various issues when inquiring about the status of my refund. Initially, there were claims of missing paperwork from my employer, followed by identity verification concerns which were later confirmed to be not an issue by the problem resolution office. Despite my employer's confirmation of submitting all necessary documents, I am yet to receive my hard-earned money. I understand the process can be complex, but the inconsistent information from IRS representatives has been frustrating. I have verified with my employer that all paperwork was submitted promptly and no employee reported tax-related problems. As someone managing responsibilities alone after the loss of both my parents, this situation has become a source of additional stress. For reference, the tax return was filed through Liberty Tax Service at [redacted] Warren Street by preparer Chanel Williams. Despite my efforts to follow up, there has been no progress, and I am eager to resolve this matter as soon as possible. Thank you for your attention to this matter. Sincerely, Joel F. [redacted]
Reported by GetHuman1119680 on Monday, September 10, 2018 2:23 PM
Subject: Concern Regarding Delayed Tax Refund To Whom It May Concern, I completed my tax refund process a while ago with my tax preparer, and I'm still awaiting my federal refund. I have contacted the IRS multiple times and received various reasons for the delay. Initially, I was informed there was missing paperwork from my workplace, then an identity verification issue was mentioned. Upon reaching out to the problem resolution office, I was told there were no problems with my refund and should contact my tax preparer. I have confirmed with my workplace that all necessary forms were submitted, and there have been no reported tax issues among employees. Despite my efforts, months have passed, and my hard-earned money is still not in my hands. I urge for a resolution to this matter promptly. Thank you for your attention to this issue. Sincerely, J. Fauben [redacted]
Reported by GetHuman1127918 on Tuesday, September 11, 2018 2:59 PM
After the passing of my brother and his wife, who were both over 70 1/2, I became the representative overseeing their Living Trust. Within the trust, there was a rollover IRA investment account which the attorney Trustee liquidated. Taxes were deducted monthly from the IRA account, and there could still be additional taxes due. The Trustee is responsible for settling all tax obligations before dispersing the trust's assets to the beneficiaries. I am wondering if the IRA funds will need to be distributed separately among the beneficiaries.
Reported by GetHuman-dhzzgv on Tuesday, September 11, 2018 6:20 PM
I need to request a confirmation of non-filing for [redacted]. I encountered difficulties trying to verify my phone number online as I didn't receive the verification code. After requesting the code to be sent to my home address, it has not arrived in several weeks. When attempting to order over the phone, I struggled to verify my address on my tax return as requested. Is there a way to speak with someone to verify either my phone number or address for the confirmation to expedite my financial aid process?
Reported by GetHuman-bakerspe on Thursday, September 13, 2018 5:41 PM
Subject: Urgent Issue with Federal Tax Refund Hello, I completed my tax return a few months ago, but I have yet to receive my federal refund after encountering various issues. Despite speaking to the Problem Resolution Office, I have not made progress. The IRS staff provided conflicting reasons for the delay, ranging from missing paperwork to identity verification problems. I confirmed with my workplace that all required forms were submitted promptly, contradicting the IRS's claims. This situation has been frustrating, as the money is crucial due to personal circumstances. I expect a resolution promptly regarding my tax refund. I filed my taxes with Chanel Williams at Liberty Tax Service on Warren Street. Despite following up with them, I received unsatisfactory responses about the status of my check. Thank you for addressing this matter promptly. Best regards, J.F.
Reported by GetHuman1142372 on Friday, September 14, 2018 2:03 PM
Subject: Delayed Federal Tax Refund Inquiry Dear IRS Management Team, I am writing to address the delay in receiving my federal tax refund. I worked with my tax preparer, Chanel Williams at Liberty Tax Service on [redacted] Warren Street in Dorchester, MA [redacted], to process my refund months ago, yet I have not received the funds. Despite following up with the IRS and my workplace, I have been given conflicting information about the status of my refund, including issues with paperwork from work and identity verification. I have already confirmed with my workplace that all necessary documents were submitted, so I am perplexed by the ongoing delays. As a hardworking individual who is facing financial difficulties due to personal circumstances, I am extremely frustrated by the lack of clarity and resolution regarding my refund. I urge you to investigate this matter promptly and ensure that my federal tax refund is processed without further delay. Your immediate attention to this issue would be greatly appreciated. Sincerely, J.F.
Reported by GetHuman1155894 on Monday, September 17, 2018 5:38 PM
I'm requesting my [redacted] transcripts. I'm having trouble reaching a person on the phone despite providing all the correct information. The process, which should be simple, is unnecessarily complicated by automated systems. Could you please fax the transcripts to [redacted]? I'm frustrated by the system canceling my request without my input. The solution provided was to fax the transcript to the specified number. My experience has been unsatisfactory.
Reported by GetHuman-bjevans on Thursday, September 20, 2018 1:13 PM
I recently received a voicemail instructing me to avoid potential legal consequences by calling back. When I returned the call, a man initially answered and then handed the phone to a woman who asked why I was calling. I explained that I was returning their call and provided them with my number. After placing me on hold briefly, she addressed me by my name, but mispronounced it. She claimed to be from the IRS, stating that legal actions were being taken against me for tax evasion and fraud. Given that I have not received any official communication from the IRS due to being medically ill for the past four years, I found this suspicious. The call ended abruptly after I expressed my concerns, leading me to believe it was a fraudulent attempt that warrants further investigation.
Reported by GetHuman1173311 on Thursday, September 20, 2018 10:09 PM
Subject: Delay in Receiving Federal Tax Refund Hello, I completed the refund process with my tax preparer a few months ago but have not received my federal refund yet. Despite contacting the IRS, I have received conflicting information regarding the delay. Initially, I was told there was missing paperwork from work and then an identity verification issue, but the problem resolution office found no errors. I even confirmed with my workplace that all necessary documents were submitted. Feeling frustrated with the explanations from IRS staff, I reached out to my managers to verify the paperwork submission. I filed my taxes at Liberty Tax Service with Chanel Williams at [redacted] Warren Street, Dorchester, MA [redacted]. I recently checked with my tax preparer, but was told my check was not available. My name is Joel Fauben, and my social security number is [redacted]-14-[redacted]. I am eager to resolve this matter promptly. Thank you.
Reported by GetHuman1183735 on Saturday, September 22, 2018 4:25 PM
Subject: Help Needed with Federal Tax Refund Dear Tax Return Department, I completed my tax refund process a few months ago through my tax preparer but have not yet received my federal refund. Despite making several calls, I have received conflicting reasons for the delay. Initially, I was informed that paperwork from my workplace was missing, then the issue shifted to an identity verification concern. After contacting the problem resolution office, I was advised that there are no issues on their end and was directed back to my tax preparer. My employer has confirmed that all necessary forms were submitted, and no employees have reported any tax-related problems. It has been several months of frustration, and I am still waiting for the money I earned. I am exhausted from the inaccurate information provided by IRS representatives. I have confirmed that all required paperwork was submitted by my employer. This situation has become incredibly challenging, especially as I am handling everything independently after the passing of my parents. I am seeking resolution promptly. I filed my taxes through Liberty Tax Service at [redacted] Warren Street, Dorchester, MA, with tax preparer Chanel Williams. Despite checking with her recently, I was told my check was not available. My details are as follows: Joel Fauben, SSN: [redacted], email: [redacted]. Thank you for your attention.
Reported by GetHuman1183735 on Saturday, September 22, 2018 5:04 PM

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