In the month of August I rented a room on Aug *-** on Hotwire at the Hampton suites in...
GetHuman1103969's problème de service client avec Hotwire de septembre 2018
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The issue in GetHuman1103969's own words
Be credited for my night stay as I was told by the manager at the hotel. ... In the month of August I rented a room on Aug *-** on Hotwire at the Hampton suites in Long Beach California. My stay was less than satisfactory as the result of a person staying in the room next to mine. I spoke with the manager the next day who informed me that she was going to credit me back for my night stay that she was aware of the commotion that the other guests had caused and she's very sorry. I waited to see if they credit would come back to my card it did not. I called Hotwire and inform them of the situation, they proceeded to call the hotel unable to get ahold of the manager at that time. I was told a investigation team we get back to me within ** hours. I received one email from informing me that they were still looking into the matter and I should hear back from them within ** to ** hours. It is now September * and still nothing.
I was informed by the manager that she would credit my card back no problem and she was terribly sorry. I didn't ask for it she told me that she was going to be doing that.
GetHuman1103969 did not yet indicate what Hotwire should do to make this right.
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