Booked a room with two beds for check in on October *th, **** at Even Hotel Brooklyn on...

GetHuman-mannyber's problème de service client avec Hotwire de août 2018

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The issue in GetHuman-mannyber's own words
Booked a room with two beds for check in on October *th, **** at Even Hotel Brooklyn online. Hit the tab for another identical room with two beds at same hotel but link was not working.*Called customer service and explained about my current reservation and that the link was not working on the website to book another room with two beds. Agent said the system said only one bed available but she would call to make sure the reservation could be made for two beds. She spoke with the hotel front desk and said that Kaylynn had approved the reservation ********* for two beds for the same time frame as my existing reservation. I called Even Hotel on August, **th to confirm my reservations and inquire about the two beds on the second reservation. The reservations clerk said my second room is only for one bed and there are no two beds available for my stay.*I was misled and defrauded by the Hotwire Customer Service agent as she assured me the second room would have two beds. Call Hotwire and was told there was nothing they could do.*I need the reservation*********** to be canceled and the monies refunded!*Juan Bernal****-***-****

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Hotwire

Problème de service client
Reported by GetHuman-mannyber
août 21, 2018 - il y a 3 ans
Fixed
Vu par 8 clients jusqu'à présent
Problème similaire à 560 autres
0 clients suivant ce
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Timeline

GetHuman-mannyber a commencé à travailler sur ce problème
août 21, 2018 5:57pm
GetHuman-mannyber a confirmé que le problème était résolu. Hourra!
août 24, 2018 7:20pm